This document is a satirical customer service survey from a company that does not actually care about customer feedback. The survey jokingly asks customers to rate their level of satisfaction from "Delighted" to "Unhappy but will remain a customer for a massive discount". It also notes that the company intends to ignore the results of the survey.

2. FM Customer Service Survey
• Where we pretend to care about you
Delighted?
• OK till you find someone better?
Just good enough not to
terminate?
• Unhappy but will remain a
customer in exchange for a
massive discount?
PLEASE NOTE:
We intend to ignore the results
of this survey

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