Digital disruption, market-based pricing, and renewable energy alternatives are up-ending the utilities industry and challenging the talent strategy and operating model of the traditional utility. Utilities have a choice: Either enjoy the ride until the road runs out, or concurrently start paving the way for a new future. Utilities can start today by embracing digital technologies to reshape how work gets done, defining a new talent strategy and developing an employee value proposition that attracts and engages the utilities workforce of the future.

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Flip the switch on:
Re-energizing the workforce to power the digital utility

2. Market conditions such as digital disruption, market-based pricing
and renewable energy are all changing the way utilities do business.
Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

3. But, while integrating digital solutions into current operating
models is a good place to start, it’s a dangerous place to stop.
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Here’s the good news: digital can be a huge
productivity amplifier — if the culture allows it.

4. New business models, skills and
sourcing models are all needed:
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New market-driven,
digitally-powered
business models
require different
workforce structures
leveraging different
talents.
New analytical and
collaborative skills will
be prioritized.
Utilities need to think
differently about new
sourcing models,
moving from a
dedicated workforce to
an extended one that
can flex according to
business needs.

5. When it comes to re-energizing the utilities
workforce, leaders will need to act on three fronts:
Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Build workforce into
your strategy by
positioning digital
across your business
with a forward-looking
strategic view.
Re-skill from the top
and make sure leaders
are also ready to drive
organizational change.
Power up a new
employee experience
and always keep shifting
workforce needs in
mind, while moving
HR’s role from back
office compliance to
proactive business
partner.

6. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
LEARN MORE
about how utilities leaders are building
agile workforces with our full report:
Flip the switch on:
Re-energizing the workforce to power the
digital utility