Cathryn Lemos provides feedback on Andre Neves' work performance. She states that Andre provides their department with a top quality service on Prism processing matters. He always makes himself available to quickly answer queries and respond to emails within an hour in a customer-focused manner. Although Cathryn's knowledge of the Prism payment system is limited, she is aware patience and attention to detail are important for Andre's job, both of which he demonstrates. She does not see how the service he provides could be improved given the IT tools available to him.