This document provides an overview and introduction for a new employee induction at Standard Bank. It covers the content and schedule for the induction, job profile and requirements, dress code, training opportunities, performance reviews, and disciplinary procedures. Key topics include scanning private banking files, computer literacy requirements, the close walking process for guidance in the first week, and forms to be completed including a family declaration and acknowledgement of disciplinary and grievance policies. Contact information is provided for the Account Manager to address any questions.
This document provides tips for successfully using social media for branding and marketing campaigns. It recommends engaging on social media for at least 6 hours per week to generate more leads. It also recommends specializing content for different audiences and choosing the best social media platforms. The document emphasizes that social media can amplify content, help companies stand out, facilitate networking, and position them as experts to help spread brand awareness globally through word-of-mouth. Specific tips are provided for optimizing campaigns on Facebook, Twitter, and LinkedIn.
This document reports on a survey of users of the Access Grid video conferencing technology within the Building Research Capabilities in the Social Sciences (BRCSS) network. Key findings include:
- The majority of respondents were university-affiliated researchers and lecturers aged 26-55, with more female respondents.
- Respondents saw the Access Grid as enabling collaboration and interaction with other researchers, allowing frequent communication and potential for stakeholder dialogue across locations.
- Access Grid sessions were viewed as simulating face-to-face interaction through the ability to see body language, though they also required a more formal interactive style than in-person meetings.
- Protocols like effective facilitation and introductions
This short document provides a list of 6 photo credits from various photographers including Arlo Bates, Presidio of Monterey: DLIFLC & USAG, derekGavey, Stuck in Customs, somegeekintn, and Georg Sander. It encourages the reader to get started creating their own Haiku Deck presentation on SlideShare.
The document advertises the 5th annual T.E.A.M. Elam Charity Weekend held in Riviera Beach, Florida from June 7-9, 2012. The event aims to enrich, empower, and encourage local youth through interactions with athletes, celebrities and business professionals. Over its 5 years, T.E.A.M. Elam has impacted over 3,000 youth annually and connects them with positive influences and resources to succeed. The charity weekend features several events like a welcome reception, community outreach, celebrity bowling, and a day in the park catering to youth, celebrities, and sponsors.
This document contains the resume of Dipesh Kumar, who has over 5 years of experience in instrumentation engineering. It outlines his educational background, including a B-Tech in Electronics and Instrumentation Engineering, as well as his employment history working on projects in industries such as oil and gas. It also lists his technical skills and responsibilities in areas like engineering design, installation, commissioning, and maintenance of instrumentation systems.
Продукт предназначен для инжиниринговых и девелоперских предприятий, управляющих и инвестиционных компаний, проектных институтов и конструкторских бюро, а также для любых других предприятий с проектным типом производства или использующих управление проектами в своей деятельности.
This document provides tips for successfully using social media for branding and marketing campaigns. It recommends engaging on social media for at least 6 hours per week to generate more leads. It also recommends specializing content for different audiences and choosing the best social media platforms. The document emphasizes that social media can amplify content, help companies stand out, facilitate networking, and position them as experts to help spread brand awareness globally through word-of-mouth. Specific tips are provided for optimizing campaigns on Facebook, Twitter, and LinkedIn.
This document reports on a survey of users of the Access Grid video conferencing technology within the Building Research Capabilities in the Social Sciences (BRCSS) network. Key findings include:
- The majority of respondents were university-affiliated researchers and lecturers aged 26-55, with more female respondents.
- Respondents saw the Access Grid as enabling collaboration and interaction with other researchers, allowing frequent communication and potential for stakeholder dialogue across locations.
- Access Grid sessions were viewed as simulating face-to-face interaction through the ability to see body language, though they also required a more formal interactive style than in-person meetings.
- Protocols like effective facilitation and introductions
This short document provides a list of 6 photo credits from various photographers including Arlo Bates, Presidio of Monterey: DLIFLC & USAG, derekGavey, Stuck in Customs, somegeekintn, and Georg Sander. It encourages the reader to get started creating their own Haiku Deck presentation on SlideShare.
The document advertises the 5th annual T.E.A.M. Elam Charity Weekend held in Riviera Beach, Florida from June 7-9, 2012. The event aims to enrich, empower, and encourage local youth through interactions with athletes, celebrities and business professionals. Over its 5 years, T.E.A.M. Elam has impacted over 3,000 youth annually and connects them with positive influences and resources to succeed. The charity weekend features several events like a welcome reception, community outreach, celebrity bowling, and a day in the park catering to youth, celebrities, and sponsors.
This document contains the resume of Dipesh Kumar, who has over 5 years of experience in instrumentation engineering. It outlines his educational background, including a B-Tech in Electronics and Instrumentation Engineering, as well as his employment history working on projects in industries such as oil and gas. It also lists his technical skills and responsibilities in areas like engineering design, installation, commissioning, and maintenance of instrumentation systems.
Продукт предназначен для инжиниринговых и девелоперских предприятий, управляющих и инвестиционных компаний, проектных институтов и конструкторских бюро, а также для любых других предприятий с проектным типом производства или использующих управление проектами в своей деятельности.
CURRICULUM VITAE Moliehi Sarah Sebotsa (1)Sarah Sebotsa
The document is a curriculum vitae submitted by Moliehi Sarah Sebotsa for a job application. It details her personal and educational background, as well as extensive work experience in finance roles over 15 years, including positions in debt collection, credit control, and customer service at various companies. Her skills include proficiency in Microsoft Office, SAP systems, problem solving, communication, and customer service. She provides three references to support her application.
Alice Dunn has over 10 years of experience in customer support and recovery, including supervising a team of 4 negotiators at Dollar Financial Corp. She has strong communication, negotiation, and problem-solving skills, and is experienced in reaching reasonable and sustainable repayment plans with customers from diverse backgrounds. Prior to her role at Dollar Financial Corp, she worked as a Negotiator at Thames Credit Limited, where she negotiated repayment plans via telephone and handled customer queries. She is highly trained in data protection, anti-money laundering, and treating customers fairly within FCA guidelines.
This document is a curriculum vitae for Khanyisile Portia Sikhakhane. It provides her personal details such as name, date of birth, contact information, education history including secondary school attended and qualifications obtained. Her work experience is also summarized, including current role as a Debtors Clerk at Geodis Wilson where her responsibilities include cash collection, managing debtors book, and meeting targets. Previous roles include Telemarketer and General Worker. References are also provided.
The document provides tips for successful interviewing including how to get interviews, making a positive impression, preparing for the interview, what to do on interview day, common questions that may be asked, and following up after the interview. Key steps are researching the company beforehand, dressing professionally, being prepared with examples and questions, maintaining eye contact, asking relevant questions, and following up with a thank you note after the interview.
This document contains personal details and employment history for Earle Coban. It includes his name, date of birth, address, qualifications including matric completed in 2001 and banking courses from 2010-2012. It also outlines his work experience at First National Bank from 2003-2012 in roles like data capturer, call center agent, and credit analyst. Finally it provides three references from previous supervisors.
Roxanne Hastings is applying for a position at Colas South Africa where she has worked since 2012 as an Operations Assistant. She has over 10 years of work experience in customer service and administrative roles. Her experience includes positions as a floor manager, office administrator, personal assistant, and rental agent. She is proficient in Microsoft Office, accounting software, and fleet management systems. Her duties have involved client liaison, scheduling, administration, and reporting. She is goal-oriented, adaptable to change, and believes her experience makes her well-qualified to expand her role in operations.
This document provides information and tips for accounting majors regarding interviews, resumes, and the job search process. It outlines the key characteristics employers look for, such as communication skills, ethics, leadership, and technical abilities. Interview questions, resume examples, and thank you note guidelines are also included. Students are advised to research companies, dress professionally, prepare answers to common questions, and send timely cancellations or thank you notes.
The Journey Mapping Guidance Cabinet Office[1]Gerald Power
The document discusses customer journey mapping and its benefits for government organizations. It defines customer journey mapping as tracking and describing customers' experiences with a service from start to finish, including their responses. Mapping customer journeys can help organizations understand processes from the customer perspective, identify inefficiencies, and improve customer experience and service delivery.
Navigating The Employment Cycle: Employer BewareMegan Denhardt
What is your organization doing to minimize risk brought about by employment liability? Identify ten areas that can trip up a nonprofit employer over the period of an employee's tenure. Avoid mistakes in the hiring and firing process, recognize and prepare for potential employment law issues, and guide your organization through the potential pitfalls lurking in the employment cycle.
Michael Buddendeck, assistant general counsel, AICPA
Lance Gibbons, of counsel, Littler Mendelson P.C.
James A. Woehlke, Esq. CAE, general counsel, New York State Society of CPAs
Staples Rodway's Taranaki HR team explains the importance of getting each part of the people puzzle right.
- Recruitment Process
- Employment Agreements and Contracts
- Performance Management and Disciplinary
- Restructuring and Change Management
- Employment Legislation in New Zeland
This document outlines the syllabus and policies for a business course. It includes:
1) An evaluation breakdown assigning points to assignments, activities, exams, and a final project worth a total of 1000 points.
2) A weekly course outline describing main topics and competencies covered in each of the 4 weeks.
3) Homework assignments and estimated time required for each week.
4) An instructor biography and policies on student conduct, cell phone use, dress code, food/drink, assignment make-up, disabilities services, and appropriate classroom language.
Shereen Fernandez is a South African national seeking a position to utilize her experience in customer service, administration, and management. She has over 15 years of experience in financial services, most recently as a Customer Support Team Manager. She has a proven track record of resolving customer complaints, investigating disputes, and improving processes. Fernandez has strong leadership, communication, and technical skills developed through extensive training and managing teams of up to 20 people.
This document provides strategies for recruiting and interviewing candidates for community legal center positions. It discusses sourcing candidates through advertising, networking, and specialist recruiters. The document then outlines steps for drafting job postings, evaluating applications, screening and interviewing candidates, assessing skills and experience, checking references, making offers, and retaining employees. The overall aim is to attract and hire the best candidates through an organized, multi-step process.
Mpho Dlamini's CV summarizes his personal and educational background, employment history, duties and achievements. He has over 15 years of experience in customer service roles within the banking industry, currently working as a consultant at Standard Bank. He holds a diploma in e-commerce and matriculated from Durban High School. His career highlights include being named Service Consultant of the Year at Standard Bank's Business Online department.
The document provides guidance on having a successful semester through organization, time management, financial management, career exploration, academic advising, registration, studying, and managing stress. Key tips include getting organized with class materials and schedules, balancing checking accounts to avoid fees, meeting with advisors, registering for classes on time, taking breaks while studying, getting enough sleep, and finding ways to relieve stress.
Zizipho Prudence Siqumbu is a South African citizen currently working as a Junior Administrator at FPM Administrators since 2011. She has a Certificate for Receptionist from Khumalo Green as well as a Basic Computer Certificate from Scripture Union Ikemeleng Youth Centre. She is proficient in English, isiXhosa, isiZulu, and Sesotho. Her responsibilities at FPM Administrators include medical aid administration, system administration, policy servicing, and pension/provident fund claims processing. She is seeking to leave FPM Administrators in search of upward mobility and growth opportunities.
Miss Prenisha Behari is a South African citizen currently studying towards an LLB in commerce and law at UNISA. She has over 10 years of work experience in office administration, project coordination, client services and debt collection. Her educational qualifications include a diploma in Information Technology from Oval International Computer Education and a Business Administration qualification from SETA. She is seeking new opportunities and has several references to support her strong work history.
Geraldine Lacruz is seeking an assistant manager, office manager, or supervisor position. She has over 10 years of management experience and is highly organized. She has experience in administrative tasks, communication, planning, prioritizing, and taking responsibility. Her resume lists her education and qualifications, including a master's degree in project management and certificates in early childhood education. Her work experience includes positions as a medical billing manager, preschool general manager, office manager, and consultant/advisor providing estimating, mold estimates, and advising on construction matters.
This document provides an overview and agenda for a seminar on hiring your first employee that covers taxes, payroll, legal compliance and recordkeeping. It begins with introductions and outlines that the seminar will cover registration forms, hiring, taxes/payroll, and resources. Part 1 discusses who to hire, contractor vs. employee, tips for effective hiring, and the interview/reference process. Part 2 reviews tax/payroll compliance steps including obtaining an EIN, setting up withholding, eligibility verification, new hire reporting, workers' compensation, required postings and ongoing recordkeeping.
CURRICULUM VITAE Moliehi Sarah Sebotsa (1)Sarah Sebotsa
The document is a curriculum vitae submitted by Moliehi Sarah Sebotsa for a job application. It details her personal and educational background, as well as extensive work experience in finance roles over 15 years, including positions in debt collection, credit control, and customer service at various companies. Her skills include proficiency in Microsoft Office, SAP systems, problem solving, communication, and customer service. She provides three references to support her application.
Alice Dunn has over 10 years of experience in customer support and recovery, including supervising a team of 4 negotiators at Dollar Financial Corp. She has strong communication, negotiation, and problem-solving skills, and is experienced in reaching reasonable and sustainable repayment plans with customers from diverse backgrounds. Prior to her role at Dollar Financial Corp, she worked as a Negotiator at Thames Credit Limited, where she negotiated repayment plans via telephone and handled customer queries. She is highly trained in data protection, anti-money laundering, and treating customers fairly within FCA guidelines.
This document is a curriculum vitae for Khanyisile Portia Sikhakhane. It provides her personal details such as name, date of birth, contact information, education history including secondary school attended and qualifications obtained. Her work experience is also summarized, including current role as a Debtors Clerk at Geodis Wilson where her responsibilities include cash collection, managing debtors book, and meeting targets. Previous roles include Telemarketer and General Worker. References are also provided.
The document provides tips for successful interviewing including how to get interviews, making a positive impression, preparing for the interview, what to do on interview day, common questions that may be asked, and following up after the interview. Key steps are researching the company beforehand, dressing professionally, being prepared with examples and questions, maintaining eye contact, asking relevant questions, and following up with a thank you note after the interview.
This document contains personal details and employment history for Earle Coban. It includes his name, date of birth, address, qualifications including matric completed in 2001 and banking courses from 2010-2012. It also outlines his work experience at First National Bank from 2003-2012 in roles like data capturer, call center agent, and credit analyst. Finally it provides three references from previous supervisors.
Roxanne Hastings is applying for a position at Colas South Africa where she has worked since 2012 as an Operations Assistant. She has over 10 years of work experience in customer service and administrative roles. Her experience includes positions as a floor manager, office administrator, personal assistant, and rental agent. She is proficient in Microsoft Office, accounting software, and fleet management systems. Her duties have involved client liaison, scheduling, administration, and reporting. She is goal-oriented, adaptable to change, and believes her experience makes her well-qualified to expand her role in operations.
This document provides information and tips for accounting majors regarding interviews, resumes, and the job search process. It outlines the key characteristics employers look for, such as communication skills, ethics, leadership, and technical abilities. Interview questions, resume examples, and thank you note guidelines are also included. Students are advised to research companies, dress professionally, prepare answers to common questions, and send timely cancellations or thank you notes.
The Journey Mapping Guidance Cabinet Office[1]Gerald Power
The document discusses customer journey mapping and its benefits for government organizations. It defines customer journey mapping as tracking and describing customers' experiences with a service from start to finish, including their responses. Mapping customer journeys can help organizations understand processes from the customer perspective, identify inefficiencies, and improve customer experience and service delivery.
Navigating The Employment Cycle: Employer BewareMegan Denhardt
What is your organization doing to minimize risk brought about by employment liability? Identify ten areas that can trip up a nonprofit employer over the period of an employee's tenure. Avoid mistakes in the hiring and firing process, recognize and prepare for potential employment law issues, and guide your organization through the potential pitfalls lurking in the employment cycle.
Michael Buddendeck, assistant general counsel, AICPA
Lance Gibbons, of counsel, Littler Mendelson P.C.
James A. Woehlke, Esq. CAE, general counsel, New York State Society of CPAs
Staples Rodway's Taranaki HR team explains the importance of getting each part of the people puzzle right.
- Recruitment Process
- Employment Agreements and Contracts
- Performance Management and Disciplinary
- Restructuring and Change Management
- Employment Legislation in New Zeland
This document outlines the syllabus and policies for a business course. It includes:
1) An evaluation breakdown assigning points to assignments, activities, exams, and a final project worth a total of 1000 points.
2) A weekly course outline describing main topics and competencies covered in each of the 4 weeks.
3) Homework assignments and estimated time required for each week.
4) An instructor biography and policies on student conduct, cell phone use, dress code, food/drink, assignment make-up, disabilities services, and appropriate classroom language.
Shereen Fernandez is a South African national seeking a position to utilize her experience in customer service, administration, and management. She has over 15 years of experience in financial services, most recently as a Customer Support Team Manager. She has a proven track record of resolving customer complaints, investigating disputes, and improving processes. Fernandez has strong leadership, communication, and technical skills developed through extensive training and managing teams of up to 20 people.
This document provides strategies for recruiting and interviewing candidates for community legal center positions. It discusses sourcing candidates through advertising, networking, and specialist recruiters. The document then outlines steps for drafting job postings, evaluating applications, screening and interviewing candidates, assessing skills and experience, checking references, making offers, and retaining employees. The overall aim is to attract and hire the best candidates through an organized, multi-step process.
Mpho Dlamini's CV summarizes his personal and educational background, employment history, duties and achievements. He has over 15 years of experience in customer service roles within the banking industry, currently working as a consultant at Standard Bank. He holds a diploma in e-commerce and matriculated from Durban High School. His career highlights include being named Service Consultant of the Year at Standard Bank's Business Online department.
The document provides guidance on having a successful semester through organization, time management, financial management, career exploration, academic advising, registration, studying, and managing stress. Key tips include getting organized with class materials and schedules, balancing checking accounts to avoid fees, meeting with advisors, registering for classes on time, taking breaks while studying, getting enough sleep, and finding ways to relieve stress.
Zizipho Prudence Siqumbu is a South African citizen currently working as a Junior Administrator at FPM Administrators since 2011. She has a Certificate for Receptionist from Khumalo Green as well as a Basic Computer Certificate from Scripture Union Ikemeleng Youth Centre. She is proficient in English, isiXhosa, isiZulu, and Sesotho. Her responsibilities at FPM Administrators include medical aid administration, system administration, policy servicing, and pension/provident fund claims processing. She is seeking to leave FPM Administrators in search of upward mobility and growth opportunities.
Miss Prenisha Behari is a South African citizen currently studying towards an LLB in commerce and law at UNISA. She has over 10 years of work experience in office administration, project coordination, client services and debt collection. Her educational qualifications include a diploma in Information Technology from Oval International Computer Education and a Business Administration qualification from SETA. She is seeking new opportunities and has several references to support her strong work history.
Geraldine Lacruz is seeking an assistant manager, office manager, or supervisor position. She has over 10 years of management experience and is highly organized. She has experience in administrative tasks, communication, planning, prioritizing, and taking responsibility. Her resume lists her education and qualifications, including a master's degree in project management and certificates in early childhood education. Her work experience includes positions as a medical billing manager, preschool general manager, office manager, and consultant/advisor providing estimating, mold estimates, and advising on construction matters.
This document provides an overview and agenda for a seminar on hiring your first employee that covers taxes, payroll, legal compliance and recordkeeping. It begins with introductions and outlines that the seminar will cover registration forms, hiring, taxes/payroll, and resources. Part 1 discusses who to hire, contractor vs. employee, tips for effective hiring, and the interview/reference process. Part 2 reviews tax/payroll compliance steps including obtaining an EIN, setting up withholding, eligibility verification, new hire reporting, workers' compensation, required postings and ongoing recordkeeping.
4. Training and Development
Opportunities within SBSA
Temp and Perm Equal Opportunity
Training 6 Weeks
Assignment
Further Opportunities
Quarterly Performance Review
Monthly Rewards
Beyonce Rewards – Beyond
Excellence
Fraud Stop Rewards
5. Quest Staff
Requirements
Letter from Quest and Name Badge
AM introduce you to the TL on site
C# - Staff no
500# - required for all training
Windows Login – Operate the PC
Access to BDS and share drive
Training Manual for Project Back Scanning
6. Project E2E Private Banking
Job Spec
Computer Literate
SBSA Banking experience
Language – English
Collect files out of storage
Verify information on BDS
system
Indicate close or Open
Update on Spreadsheet
Required
7. Private Banking – Quest Staff
Close walking process
Hand holding process for first week
Suites – induction with training on first day
Prepare Boxes
1. Private Banking Scanning OPEN
2. Private Banking Scanning CLOSED LESS THAN 5 YRS
3. Private Banking Scanning CLOSED LONGER THAN 5 YRS
4. Private Banking Scanning HOME LOANS
8. Dress Code
Male
White shirt (clean and
properly ironed
Black or dark navy trousers
and belt
Black formal shoes
Clean shaven
No fashion piercing to be
worn
9. Dress Code
Female
White blouse with a collar and sleeves
Black or navy tailored pants or skirts
Matching, comfortable flat shoes
Hair and makeup – neat and presentable
Nails – clean and well-manicured
Discreet jewelry – limited to 2 earing per ear
No visible fashion piercing to be worn
11. Disciplinary Process
Disciplinary Code of Conduct
Incidents report from branch – violation of the code of conduct
Incident discussed with SBSA HR
Decision on action to be taken
Coaching / Counselling / Verbal / Written / Final Written
Kept on File Verbal 3 months / Written 6 months / Final 12
months
Suspension with full pay
Investigation
Notice to attend a Disciplinary Enquiry
Guilty not Guilty
Grievance procedure
12. Declaration
Family working at Standard Bank
You are required to disclose immediate family of an existing
employee of Standard Bank
Immediate Family – Spouse, parents, adoptive parents,
grandparents, children
13. Induction Pack - Forms
New folderDeclaration of Family.pdf
New folderDisciplinary Procedure.pdfNew folderGrievance
Procedure.pdf
......Local Market Standard BankDisciplinaryDisciplinary
action - Short of dismissal.doc
......Local Market Standard BankDisciplinaryDisciplinary code
and grievance procedure 2015.doc
New folderAM Contact Details.pdf
New folderDress Code.pdf
14. Thank you for Attending
Questions
Contact Details of Account Manager
Victor Theron
Cell 083 294 4559
Email victor@quest.co.za
Editor's Notes
Introduce yourself and go around the room for each person to introduce each other and get a background where they come from.
History of Standard Bank Forefront Tellers, 7 yrs relationship with Ques.
Introduce Admin Team
Lebo and Bonnie
Before going onto the next slide play a game:
Orange – tell me something about yourself, that no one else know
Green – last movie you watch
Red – stand on your chair and pull your nose
Yellow – shout our your name!!!
E2E Private Banking Back Scanning Project
Welma Operations Manager = Kay Lubbe Standard Project Manager
Account Manager Victor Theron = Team Leader Liezel Pretorius
Each Suite within Standard bank in South Africa, have a team of Account Manager / Team Leader and Clerical Assistant
So therefore your role as a Clerical Assistant should be seen as Important to Quest and Standard Bank
If we deliver this 100% correct,
Training – Tellers, Enquiries, and Service Consultants
Complete online assignment – on the job training
Once you have completed your assignment, and successfully completed.
Standard bank will sponsor you to embark on further training within the banking industry
Performers Review is completed every three months, based on
Completion of Assignment –
pass rate of 79 – 80 =1
Pass rate of 81 – 90 = 2
Pass rate of 01 – 100 = 3
Sales leads generated by the staff, and accuracy of staff members
5% error ratios = 3
6 -9 error ratio = 2
10 % error ratios = 1
Achieved =
79 – 80 % Partially achieved
81 – 87% Achieved
88% - 100% - Over achiever
Windows Login – sign on into the PC
C# allow you access into Standard Bank Enquiry platform
Access to the BDS platform – full Enquiry access
500# You will be asked to complete assignments on a weekly basis
Training manual will be provided on first day
Standard Private Banking Suite
Team Culture – highly focus and target driven, dont have much time for chatting. Daily hookups on progress of the team and the individual
Standard Bank need to upload information that is relevant to their Account Holders
Accounts that are Open or Closed (period less 5 years and longer), Home loans accounts
100% Accuracy is required of all involved
Daily verification on work and weekly reports from TL
Liezel will introduce you to her team Private Bankers
Show you around their office (restrooms, café, tea and coffee areas)
Parking for those that have their own vehicles
Access to the building - security
4 Boxes to be clearly marked
All document related to the box marked need to be placed inside the box
Sealed and mark for destination
UTI will collect on a daily basis the full boxes
This does not mean that Quest cannot place you in Standard Bank
Equal opportunity for all – no favoritism