The document discusses emerging customer needs for digital services in the fragmented facility management industry, emphasizing the need for customer-driven solutions to foster growth. It outlines a phased approach to identify market trends, with a focus on retail and office sectors, highlighting the importance of data integration and demand-based maintenance. Key trends and recommendations were developed to aid FacilityCo in strategy formulation and improve operational efficiencies.

1. What are the emerging
customer needs for
digital-services in the
facility-management
industry?
B U S I N E S S D E V E L O P M E N T

2. KEY STATS
Supported the strategy
team
New application
areas identified
1
3

3. PROBLEM
The facility management industry is fragmented. Customers consist of
incumbent construction players who are risk-averse. Thus to grow in
FMI, Facility Co. needs to prove that their solutions are customer-need
driven by determining areas for growth and mapping competition in
digital space. To evolve from a service provider to a strategic partner.

4. APPROACH – PHASE I
Identify market trends and drivers impacting the industry
Conducted a thorough mapping of industry trends and drivers. Then
selected 2 markets for a deep dive - Retail & Office. Identified trends in
the market, mapped current solution providers and deeper insights on
products by listing their features, functionality, capability, and benefits.

5. Need for accurate data about the occupants’ behavior in a building.
Integrating systems in a dynamic and functional way, to fulfill goals.
Adoption of sensors to identify demand-based maintenance
instead of fixed schedules.
APPROACH – PHASE II
Market insights creation from the benchmarks into prominent themes

6. APPROACH – PHASE III
Mapping opportunity areas
Outlined 4 potential solutions for FacilityCo which were drafted on a
time horizon, 1st horizon provided inefficiencies in the information flow
and a detailed solution to improve the quality. It showed the gaps in the
flow and recommended automated workflow for faster order creation.

7. RESULT
Sprintly team identified key trends that drive the growth of the facility
management industry. Each of these drivers was supported by
concrete recommendations. The proposed recommendations supported
FacilityCo. in their strategy development process.

8. Get a detailed understanding of forecasted
trends in your industry
L A U N C H A P R O J E C T W I T H U S
W R I T E T O U S