The document discusses facility management (FM) in the Middle East, outlining its importance, challenges, and opportunities. Key challenges include a lack of awareness, late involvement in projects, and insufficient regulations, while opportunities arise from a growing industry and increased demand for skilled professionals. The presentation emphasizes the need for legislative support, integration of FM in project phases, and the potential for cost savings through sustainable practices.

2. Facility Management in the Middle
East, Opportunities and Challenges
Dr. Mohamed El Agroudy
PhD, CCT, PMP, RMP, TRC, MCIArb, M.ASCE

3. Presenter Bio
• Dr. Mohamed El Agroudy is a Certified Corporate Trainer (CCT), a
Project Management Professional (PMP), a Risk Management
Professional (RMP), a Transnational Referral Certified (TRC), a
Member of the Chartered Institute of Arbitrators (MCIArb) and a
member of the American Society of Civil Engineers (ASCE).
• Has got his BSc in civil/construction engineering, a Masters in
contracts and a PhD in contracts and risk management.
• Part-time Lecturer of Project/Contracts/Risk Management at the
American University in Cairo, Egypt.
• Previously, Chairman of Misr for Services & Maintenance, MSM.
• A project management consultant for mega projects in the Middle
East.
• keynote speaker in many conferences.
• Member of Project Management Institute (PMI), International
Facility Management Association (IFMA)
• Certified trainer, Middle East Facility Management Association
(MEFMA).

4. Workshop Agenda
1. Facility Management (FM) in the Middle East
(overview).
2. Challenges in FM Market.
3. Facing the challenges.
4. FM opportunities.
5. Way forward and transformation.

5. Middle East, Opportunities & Challenges

6. 1. FM Overview

7. What is FM?
• Organizational function which integrates people, place
and process within the built environment with the purpose
of improving the quality of life of people and the
productivity of the core business (ISO 41011).
www.iso.org
• Facility management (FM) is a profession that
encompasses multiple disciplines to ensure functionality,
comfort, safety and efficiency of the built environment by
integrating people, place, process and technology.
www.ifma.org
• Integration of processes within an organization to
maintain and develop the agreed services which support
and improve the effectiveness of its primary activities.
www.eurofm.org

8. • Facilities Management (FM) is an "organizational function
which integrates people, place and process within the
Built Environment with the purpose of improving the
quality of life of people and the productivity of the core
business. www.globalfm.org
• Organizational function which integrates people, place
and process within the built environment with the purpose
of improving the quality of life of people and the
productivity of the core business. www.iwfm.org.uk
• Facilities Management is the integration of processes
within an organization to maintain and develop the agreed
services which support and improve the effectiveness of
its primary activities. www.mefma.org
What is FM?

9. Why Using FM?
• Effective facilities management, is vital to the success of organizations:
• On corporate/strategic level, it contributes to the delivery of strategic and core
business objectives.
• On a day-to day level, it provides a safe and efficient working environment,
which is essential to the performance of any business (whatever its size or
scope).
• Excellent facilities management can:
• Deliver effective management of an organization's assets.
• Enhance the skills of people within the FM sector and provide identifiable and
meaningful career options.
• Enable new working styles and processes – vital in this technology-driven age.
• Enhance and project an organization's identity and image.
• Deliver business continuity and workforce protection in an era of varying threats.

10. Evolution of FM over time
Mckinsey & Company, Oct. 2019

11. Integrated/Total FM
Fire
Functionality
checks,
Detector service
Water
SmartMeters,
Use / Flow Sensing
HVAC
Fans,Variable Air Volume,
Air Quality
Elevators
Maintenance,
Performance
Access/Security
Badge in,
Cameras,Integration
Perimeter,Doors,
Floors,Occupancy
Lighting
Occupancy
Sensing
24/7 Monitoring
Condition Monitoring,Parking Lot
Utilization
Energy
SmartMeters,
Demand response

12. FM Associations/Organizations
GFM, Global Facility Management
www.globalfm.org
BIFM, British Institute of Facilities Management
www.bifm.org.uk
IWFM, Institute of Workplace & Facilities Management
www.iwfm.org.uk
Euro FM, European Facility ManagementNetwork
www.eurofm.org

13. FM Associations/Organizations
FMA, Facility Management Association of Australia
www.fma.com.au
SAFMA, South African Facilities Management Association
www.safma.co.za
FMANZ, New Zeeland Facilities ManagementAssociation
www.fmanz.org
MEFMA, Middle East Facility Management Association
www.mefma.org

14. FM Organizations/Credentials
IFMA, International Facility Management Association
www.ifma.org
Credentials:
www.ifma.org/professional-development/credentials/facility-management-professional-fmp
www.ifma.org/professional-development/credentials/certified-facility-manager-cfm
www.ifma.org/professional-development/credentials/sustainability-facility-professional-sfp

15. Sample FM Companies

16. 2. FM Challenges

17. FM Challenges
• Lack of awareness of FM importance.
• Tendency to use simple manpower supply rather
than FM solutions.
• Late involvement of FM in different project phases.
• Missing standard legislative and regulating laws.
• Lack of pricing and business models.
• Lack of documentations like (AS-Built) drawings.
• Unavailability of skilled and FM specialized
manpower.
• Economic depression due to COVID-19 and/or
other crisis

18. 3. Facing Challenges

19. Lack of Awareness
• Lack of awareness of FM importance.
– Existing organizations: MEFMA, …?
Collaborate with other organization like IFMA,
…?
– Establish FM interest groups (FMCC model)
– FM awareness & activities
– Conferences
– Workshops
– Training

20. Tendency to Use Simple Manpower
• Tendency to use simple manpower supply
rather than FM solutions.
– Demonstrate the importance of integrated
services/total facility management
– Illustrate the advantages of dealing with a
single point of contact
– Potential cost savings due to bigger value of
work (Outsourcing is not always more
expensive choice)

21. Maximize Outsourcing Percentage
• Outsourcing is an indicator for applying FM.
Outsourcing Vs Spend on FM, (CREDO Report-2015)

22. Apply Integrated/Total Facility Management
• Integrated Facility Management.

23. Engage Stakeholders Early
• Late involvement of FM in different project
phases.
– Encouraging different stakeholders
engagement in early project phases
– FM service provider’s experience would be
emerged in defining materials’ specifications
in preparation of tendering for construction
phase (Ex: Durability of cables or lightning
units, …etc.)

24. Early involvement
• Early involvement of FM in different project phases.

25. Develop Required Legislations/Laws
• Missing standard legislative and regulating
laws.
– Developing enforcing laws that require
specialized FM companies in different facility
types
– Emphasizing FM as a major category in
contractor classification systems
– Applying incentives to organizations (Public &
private) that apply FM and sustainability
principles (Tax reduction, extra credits, …etc.,)
– Developing standard contracts for FM services

26. • Developing standards & legislative laws.
Develop Required Legislations/Laws

27. Participant Poll # 1
Do you think that developing enforcement
laws would help to enhance the application
of FM?

28. Develop Business Model
• Lack of pricing and business models.
– Standardize and unify basis of pricing (would
be by square meter or other common market
parameters)
– Prepare square meter rates for different types
of facilities ( Real estate, commercial,
administrative, hotel, industrial, educational,
health, sports, …etc.)

29. Develop Business Model
• Lack of pricing and business models.

30. Maintain Required Documentations
• Lack of documentations like (AS-Built)
drawings.
– Stating, contractually, As-Built as a major
requirement in commissioning phase of any
project
– Finalizing As-Built and all other documents as
early as possible for different stages
– Paying great attention to project document
control system and archives and making sure
it is updated regularly

31. Maintain Required Documentations
• Documentation of (AS-Built) drawings/documents.

32. Train/Build Capacity
• Unavailability of skilled and FM specialized
manpower. (FM companies are investing
in HR).
– Recruitments
– Job description
– Qualifying institutes
– Pre/On-job training
– Salaries structure

33. Train/Build Capacity
• Skilled and FM specialized manpower.

34. Adapt/Build Resilience
• Recover the economic depression/build resilience.

35. 4. FM Opportunities

36. Growing Industry
• FM growing industry in the region. Example: Saudi Market
accounts for around 55% of GCC FM Industry Market (CREDO Report, 2015)

37. Growing Industry
• FM growing industry in the region.
The Grand Museum, Cairo, Egypt

38. Growing Industry
• FM growing industry in the region.
King Abdullah Financial District, Riyadh, Saudi Arabia

39. Growing Industry
• FM growing industry in the region.
EXPO 2020, Dubai, UAE

40. Increased Demand
• Increased demand for FM professionals. Example: Search
in LinkedIn jobs for Facilities Manager showed the following
vacancies:
– UAE 334
– Saudi Arabia 124
– Qatar 81
– Kuwait 40
– Egypt 23

41. Elaborated FM Role in different Phases
• Elaborated and increased contribution of FM in
design, construction and commissioning phases.

42. Elaborated FM Role in different Phases
• Contribution of FM in different project phases.

43. Potential Savings
• Potential savings due to the application of green solutions.

44. Potential Savings
Solar Panels

45. Potential Savings

46. Potential Savings
Grey water Recycling

47. Potential Savings
Grey Water Recycling

48. 15,000 liters collected from cooling units and recycled for irrigating landscape

49. Participant Poll # 2
Do you think that cost saving would be a
major reason to enhance the application of
FM?

50. 5. Future Trends & Transformation

51. Trends Egypt/Saudi Arabia(Global FM Market Report 2018)

52. Trends Kuwait/Oman (Global FM Market Report 2018)

53. FM Professionals: Be Optimistic

54. Thanks for your attention
Questions?
Dr. Mohamed El Agroudy
PhD, CCT, PMP, RMP, TRC, MCIArb, M.ASCE
magroudy@aucegypt.edu