• It is the responsibility of nurses to reduce noise, to
relieve patients’ anxieties, and to help them sleep
• Florence stressed the healing properties of the
physical environment (fresh air, light, warmth,
diet, noise, cleanliness)
• Believed environment could be altered to improve
conditions; urged continuous improvement
1900 - The Florence
Nightingale Era
Communication Method:Talking
Evolution of
Messaging and Alarms
Enterprise Alarm
Management
Solutions
2006
Secure
Messaging
for Hospitals
2008
1950s
Paging
Systems
2003
TJC NPSG
Audible Alarms
1960s Patient
Monitors
2007 iPhone
2009
Extension
Healthcare
launch
• Radical transformation
• Fundamental change
• Unified alarms, alerts, communication (texting)
•  Patient-centric texting  
•  The next evolution of clinical communication
2013 - New Paradigm for
Clinical Communications
TJC NPSG alarm safety;
Extension Engage™ unveiled
Proliferation
of Medical
Devices
1980s-90s
Smart Bed Alarm
Extension: Bed rail down: Room 305
Bath Assist
Extension: Bath Assist Room: 201...
Linens Low
Spencer Mark: Out of linens, see...
Andy Webb
Me: Please meet me at nurse’s station
Logout +Conversations
1
2
9:41 AM
CBC w/diff STAT 1x
Patient: Alex Rogers
Unit/Room: ED15
Ordered: 9/26/13 10:00 PM
Order MD: Pruitt, Tom
Accept Decline
Back
Comviq 100%10:13 PM
Clinical Order
Recieved: 10:01 PM
Cindy Hawke accepted the alert
John Abbott has entered Room 3W-305 2:00 PM 10:05 PM
10:03 PM
STAT CBC w/diff draw in RM
ED 15
CHawke Recieved: 10:05
Sent: 10:09 PM
I will draw labs; ETA 5 minutes
Message Send

Evolution of Clinical Alarms and Text Messaging in Healthcare Communications

  • 1.
    • It isthe responsibility of nurses to reduce noise, to relieve patients’ anxieties, and to help them sleep • Florence stressed the healing properties of the physical environment (fresh air, light, warmth, diet, noise, cleanliness) • Believed environment could be altered to improve conditions; urged continuous improvement 1900 - The Florence Nightingale Era Communication Method:Talking Evolution of Messaging and Alarms Enterprise Alarm Management Solutions 2006 Secure Messaging for Hospitals 2008 1950s Paging Systems 2003 TJC NPSG Audible Alarms 1960s Patient Monitors 2007 iPhone 2009 Extension Healthcare launch • Radical transformation • Fundamental change • Unified alarms, alerts, communication (texting) •  Patient-centric texting   •  The next evolution of clinical communication 2013 - New Paradigm for Clinical Communications TJC NPSG alarm safety; Extension Engage™ unveiled Proliferation of Medical Devices 1980s-90s Smart Bed Alarm Extension: Bed rail down: Room 305 Bath Assist Extension: Bath Assist Room: 201... Linens Low Spencer Mark: Out of linens, see... Andy Webb Me: Please meet me at nurse’s station Logout +Conversations 1 2 9:41 AM CBC w/diff STAT 1x Patient: Alex Rogers Unit/Room: ED15 Ordered: 9/26/13 10:00 PM Order MD: Pruitt, Tom Accept Decline Back Comviq 100%10:13 PM Clinical Order Recieved: 10:01 PM Cindy Hawke accepted the alert John Abbott has entered Room 3W-305 2:00 PM 10:05 PM 10:03 PM STAT CBC w/diff draw in RM ED 15 CHawke Recieved: 10:05 Sent: 10:09 PM I will draw labs; ETA 5 minutes Message Send