This letter certifies that Bilal Rao worked as an Assistant Software Developer at Information Technology University (ITU) in Lahore, Pakistan from September 1, 2015 to November 30, 2015 under the supervision of Amna Raja. ITU is a public sector university that conducts research and develops technology to serve society. The Center for Technology and Governance (CTG) at ITU oversees projects funded by organizations like GIZ and the World Bank. Bilal primarily worked on the GIZ Hello Rozgar Project, which aims to improve access to skill training and employment opportunities for marginalized people using an automated voice system. Bilal demonstrated strong skills in organization, teamwork, and leadership during his time on the project