Actors
Human Resources
Help Desk
with
Asset Management
and
Introducing:
Bill Bilson
The
On Boarding
Process
The Initiation
Commencing the On Boarding Process of the new
starter
Congrats Bill, you’re
hired for the position of
Analyst, and will report
to Joseph on Monday
Initiation Form Details
Collate New Starter Information into Source Systems
Human
Resources filling
out information in
source systems
Birth of Bill Bilson
Data entry into the Source Systems launches the business process to automate
the creation of Bill Bilson within the organisation
Source System data
moves through the
organisation to
ensure Bill is
established
successfully.
Notify Help Desk
Notify Help Desk Office of new Task
I have a new task to do
today; Looks like Bill
Bilson needs a new
Network Account created;
Create the Account
Help Desk adds user to Active Directory; Adds user to
Exchange; Adds users to AD Groups; Add user to Network
Drives and other key source systems…
I need his: name;
position; office
location; and his
manager to create
this person in our
systems
Get some Hardware
Asset Management and physical
hardware required for new user
Looks like I have
an order for:
a laptop (#236A);
mouse (#237A);
mobile phone
(#987Z)
for User ID: #23
Welcome Bill
Bill is productive on the first day
Let’s get
started…

Example of a Story Board As-is Process

  • 2.
    Actors Human Resources Help Desk with AssetManagement and Introducing: Bill Bilson
  • 3.
  • 4.
    The Initiation Commencing theOn Boarding Process of the new starter Congrats Bill, you’re hired for the position of Analyst, and will report to Joseph on Monday
  • 5.
    Initiation Form Details CollateNew Starter Information into Source Systems Human Resources filling out information in source systems
  • 6.
    Birth of BillBilson Data entry into the Source Systems launches the business process to automate the creation of Bill Bilson within the organisation Source System data moves through the organisation to ensure Bill is established successfully.
  • 7.
    Notify Help Desk NotifyHelp Desk Office of new Task I have a new task to do today; Looks like Bill Bilson needs a new Network Account created;
  • 8.
    Create the Account HelpDesk adds user to Active Directory; Adds user to Exchange; Adds users to AD Groups; Add user to Network Drives and other key source systems… I need his: name; position; office location; and his manager to create this person in our systems
  • 9.
    Get some Hardware AssetManagement and physical hardware required for new user Looks like I have an order for: a laptop (#236A); mouse (#237A); mobile phone (#987Z) for User ID: #23
  • 10.
    Welcome Bill Bill isproductive on the first day Let’s get started…

Editor's Notes

  • #5 Discovery of Person Details: name; position; manager; start date; Office access area; induction material;
  • #6 Source System entries for the new employee: Bill Bilson. Capture pertinent details of the new starter.
  • #7 Creation of a new user in source system(s) triggers a business process that ensures that the user receives all the resource tools required to perform his duties based on provided information: name, position, org structure
  • #8 Creation of new access for the user Bill Bilson in key business areas: Active Directory Account including DL Groups etc; Email Account; Access to buildings; Access security cards;
  • #9 Checklist of manual steps that the Help Desk Team Member needs to follow to create the person across the enterprise source systems. Restrictions in Corporate Governance states that this process cannot change – must be manually created!
  • #10 Asset Management Team assigns hardware items – Asset ID to the User ID – to new user
  • #11 Business Process captured in such a way that user’s start date is known, and the user’s requirements are met before they commence work, not whilst they commence work.