1. English for Work
Needs Analysis
1. General
Name:
Preferred name/nickname:
City/country of origin:
Job/industry/field of study:
How long have you been in the US?
Starting date at EC:
Ending date at EC:
Why did you sign up for English for Work?
Do you use English at your job? If so, how?
Might you need to use English at your job in the future? If so, how?
Have you ever taken an English exam? If so, which one(s)? (Cambridge, IELTS, TOEFL, TOEIC, etc.)
Do you plan to take any in the future? If so, which one(s)?

2. 2. Skills
These are the objectives listed for English for Work. How do you feel about your ability to achieve this objective right now? Feel free to write
notes or comments! The more input the better.
SPEAKING/WRITING
I feel
confident
doing this
I feel okay but
could be better
I don't feel
confident
doing this
Solve problems; Be able to explain why something is a problem
Compare and contrast alternatives
Make arrangements (plan meetings internationally)
Invite, suggest, accept and refuse
Give a presentation and answer questions
Interrupt, change topics, or resume a discussion
Make routine telephone calls
Evaluate advantages and disadvantages of various options and participate in
decisions made in formal or informal discussions.
Sustain an opinion by providing relevant explanations, arguments, and comments.
Summarize information and arguments from a number of sources.
Negotiate a solution to a dispute.
Write formal emails/letters
LISTENING/READING
Keep up with a discussion between native speakers
Follow clearly spoken, straightforward talks
Take notes
Distinguish between facts and opinions
Understand official documents, articles, and reports
Understand graphs and charts and written analyses of them.
3. Subjects
Which topics interest you the most? Which ones do you need? Check topics you’re interested in, star ones that you’re really interested in, and
cross out things that you have done recently or are not at all interested in doing (no promises, though!)
Topic­based
Accounting (reading financial statements, cash­flow problems, presenting facts
Banking (interest rates, personal, corporate and governmental debt, microfinance)
Branding & mission statements
Business Ethics (discrimination & exploitation, whistle­blowing, corporate social responsibility; philanthropy, etc.)
Business management (quality management, customer relationship management, strategic planning, decision making, change
management, project management)
Company policies: Health and Safety Procedures

3. Conflict management: disputes amongst groups
Consumerism: inflation and lifestyle
Current events: either teacher or students bring in and discuss/analyze articles about current events
Different company structures
E­commerce and e­marketing
Economic trends: inflation, deflation, boom, bust, bubble
Employee policies and satisfaction (absenteeism, vacation, dress codes, behavior codes, maternity/paternity leave)
Finance (investment, angel investment, crowdfunding, etc.)
Global Economic issues (competitive markets, eurozone; trade agreements; exporting jobs)
Human resources issues (motivation, building a positive work environment, training, team­building, rewarding performance,
fostering creativity)
International Business Culture (social etiquette, taboos, how culture impacts business)
International Corporations
Organizations and their structures (restructuring to increase performance, lifecycle of an organization, company development,
organizational cultures)
Quality management
Shared Economies vs. traditional companies (Air bnb vs. hotels)
Small/Family Businesses
Supply chain management
Technology and business
Trade fairs and Exhibitions
Trade: international, fair trade, etc.
Skill­based
Conflict Management: Complaining and responding to complaints
Describing numbers (trends, graphs/charts, presenting facts and figures)
Entrepreneurship (business plan writing, financials, making a pitch,, etc.)
Finding a job: Cover letters
Finding a job: Interviews
Finding a job: Résumé and online profile
Holding meetings: phrases, structure, how to chair a meeting
Leadership and management skills (micro or macro skills, management scenarios, qualities of a good manager)
Legal English: reading contracts, negotiating contracts
Managing stress at work
Marketing (branding, marketing surveys, determining audience/niche, putting together a campaign)
Negotiating: bargaining over prices, over conditions, over contracts
Networking (social media, social skills, etc.)
Presentations: phrases, organization, use of visual aids
Professional blogging: writing good copy, attracting interest
Recruiting and hiring (what to consider, how to read resumes/cover letters conduct interviews)
Reputation, Relationship, Recovery (esp. in a Crowdsourcing market (yelp reviews, etc.)
Saying no: being assertive, not aggressive
Softening phrases: how to communicate in sensitive situations
Writing emails: phrases, customs