Emotional Intelligence Why it can matter more than IQ? What is emotional intelligence? Research studies on emotional intelligence. Goleman’s definition of emotional intelligence. Introducing emotional intelligence in schools. Video segment: Selling social and emotional learning – Daniel Goleman IQ and EQ Developing emotional intelligence Overview Emotional intelligence involves the ability to monitor one’s own and others feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. (Salovey & Mayer,1990) Salovey and Mayer divided emotional intelligence abilities into four areas: the capacity to accurately perceive emotions the capacity to use emotions to facilitate thinking the capacity to understand emotional meanings the capacity to manage emotions What is emotional intelligence? Salovey and Mayer found in one study that when a group of people saw an upsetting film, those who scored high on emotional clarity recovered more quickly. Seligman et al.(1995) found that new salesmen who were optimists but failed the normal screening, sold 37 percent more insurance in their first two years than did pessimists. Seligman tested 500 members of the freshman class at the U Penn. He found that their scores on a test of optimism were a better predictor of actual grades than SAT scores or high school grades. Research Studies When the company hired a special group of individuals who scored high on optimism but failed the normal screening, they outsold the pessimists by 21 percent in their first year and 57 percent in the second. They even outsold the average agent by 27 percent 4 Goleman divides up emotional intelligence into the following five emotional competencies: Self-awareness Managing emotions Motivating yourself Empathy Cooperation In Goleman's view, these emotional competencies build on each other in a hierarchy. In the early 1990’s Daniel Goleman became aware of Salovey and Mayer’s work, and this eventually led to his book, Emotional Intelligence. Self-awareness : To identify and name one's emotional states and to understand the link between emotions, thought and action Managing emotions : To control emotions or to shift undesirable emotional states to more adequate ones Motivating yourself : To enter into emotional states associated with a drive to achieve and be successful Empathy: To read, be sensitive to and influence other people's emotions Cooperation: To enter and sustain satisfactory interpersonal relationships 5 Four year olds were in a room alone with a marshmallow waiting for a researcher to return. If they waited until researcher returned they would get two marshmallows. Ten years later kids who resisted temptation had a total SAT score 210 points higher than kids who were unable to wait. (Shoda, Mischel, & Peake, 1990). Marshmallow Experiment For instance, in the famous marshmallow studies. at Stanford University, ...