The document summarizes the key findings and development plan ideas from a case study conducted at the University of Strathclyde on embedding knowledge exchange. Interviews with 26 participants from academics to professional services staff confirmed that knowledge exchange is embedded in the university's strategy. However, some knowledge exchange activities are not directed or recorded. The development plan proposes improving systems to capture all types of knowledge exchange, representing information systems in strategic forums, and making knowledge exchange an explicit part of staff development. It also recommends continuous improvement of processes like CRM and establishing online registration systems.

1. Embedding BCE Case Study: University of Strathclyde Diane McDonald Alasdair MacKay, Ursula Kelly [email_address]

2. The Strathclyde case study Knowledge Exchange @ Strathclyde Participation rationale: Baseline of current situation and perceptions Inform future developments Sponsored by Vice Principal Kenny Miller Coordinated between Information Resources and Research &Innovation Directorates Undertaken during major period of restructuring, including new Principal

3. Interviews Involved: 26 participants Range from academics to professional services staff Engaged in Business and Community activities No problems with engagement Pleased about: Opportunity to talk about Knowledge Exchange Diversity of involvement Chance to identify key issues

4. Key findings Confirmed perceptions: Knowledge Exchange embedded within strategy: 1 of 3 core strategic foci Research & Knowledge Exchange Committee Vice Dean for Knowledge Exchange High performer: Knowledge Transfer Grant, Knowledge Transfer Partnerships Strathclyde Entrepreneurial Network, Hunter Centre etc Research & Innovation role embedded within processes Significant breadth and depth of knowledge exchange profile

5. Some areas for attention Much knowledge exchange not directed or recorded i.e. Ground up enthusiasts Academics’ career success still judged mainly on research and teaching & learning activities Room for improved sharing of information e.g. Shared intelligence

6. Development Plan ideas (1) Policy and Strategy Improved systems for capturing the volumes and outcomes of all types of knowledge exchange Roll out Vice Deans for Knowledge Exchange (KE) Include representation from Information Systems at strategic forums for planning KE activity Roles and Skills Framework of competency and skills for KE practitioners KE an explicit element in all staff development plans and reviews Use the Researchers Portal to improve knowledge management and the sharing of good practice in KE

7. Development Plan ideas (2) Processes and Business Systems Continuous development of CRM processes Use of the Researchers Portal to share marketing information and contact management issues Establish on-line registration and payment systems for CPD and commercial training courses Central register for all CPD participants Partnerships and Resources Partnership review to evaluate the impact of current arrangements and identify ways to maximise opportunities Establish partnership development plans in each faculty

8. Development Plan ideas(3) Measurement and Performance Results Conduct a mapping exercise and/or establish a working group to identify the breadth of KE engagement activities being undertaken and to propose improvements in activity capture Improve the dissemination of performance results for KE, and use the findings to stimulate involvement and activity

9. The next stage Feedback workshop to be arranged Early 2010