Duty of Care in Federal Agencies

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Duty of Care in
Federal Agencies
A Candid Survey of Federal Employees
October 2015
Underwritten by:

Purpose
Government employees who travel or work remotely are exposed to a myriad of potential risks and challenges.
While ...

4
1
Executive
Summary

55
Nearly all travelers face disruptions but not all agencies provide adequate support
Although a plurality of respondents...

55%
14%
19%
6%
4%
3%
None
1-5
6-20
21-50
51-200
Over 200
6%
6%
8%
17%
25%
21%
15%
3%
Other
GS/GM-7 through
GS/GM-10
GS/GM-...

10%
3%
5%
5%
5%
6%
6%
8%
8%
9%
10%
10%
12%
13%
13%
14%
16%
21%
34%
Other
Legal
Healthcare professions
Security
Law enforce...

Most Represented Agencies
Department of the Treasury
Department of Agriculture
Department of Veterans Affairs
Department o...

4%
20%
73%
82%
82%
Stationed abroad
Traveled internationally
Worked remotely (e.g., telework/flextime, during inclement
we...

11
Daily
Multiple
times a week
A few times
per month
A few times
per year
Rarely
Travel locally
n=320
14% 12% 29% 31% 13%
...

12
3
Research
Findings

13
i.
Agency Travel
and Emergency
Safety

14
3%
5%
9%
17%
30%
33%
35%
38%
43%
44%
None of the above
Other
Compliance
Communications/PR
Human resources
IT
Security
T...

16% 5% 17% 44% 19%
Don't know Strongly disagree Disagree Agree Strongly agree
My agency is proactive in ensuring the safet...

16161616
Percentage of all respondents, n=71 and 223, respectively
When asked whether their agency is proactive about trav...

17
4% 10% 19% 53% 14%
Don't know Strongly disagree Disagree Agree Strongly agree
My agency’s policy regarding travel expen...

18
Overall, how satisﬁed are you with the way your agency handles travel logistics?
46%of respondents are
satisfied or ver...

19
ii.
Travel Issues
and Disruptions

20
Percentage of all respondents, n=426
Note: Percentages may not add up to 100% due to rounding
How often are you persona...

18%
8%
2%
6%
9%
9%
11%
12%
24%
27%
27%
34%
51%
52%
None of the above
Other
Violent crime
Theft/robbery
Terror threats/civi...

2222
Percentage of respondents who indicate they have faced issues/disruptions, n=343
Note: Percentages may not add up to ...

2323
Percentage of all respondents, n=419; threats to personal safety include unsafe surroundings, health issues, personal...

24
iii.
Existing Travel
and Emergency
Protocols

25
8%
11%
2%
4%
4%
5%
5%
8%
10%
11%
19%
36%
40%
47%
52%
Don't know
None of the above
Other
Approved medical providers/reso...

26
Provide formal consistent training, have a public
announcement system in office for emergencies, be proactive
in contac...

2727
12%
5%
4%
6%
6%
46%
48%
59%
Don't know
None of the above
Other
Mobile app
Employee mobile device tracking/other GPS t...

11%
18%
21%
19%
11%
7%
13%
Less than 15
minutes
Within 15 to 30
minutes
Within 30
minutes to 1 hour
Within 1 to 2
hours
Wi...

6%
16%
18%
22%
8%
11%
18%
Less than 15
minutes
Within 15 to 30
minutes
Within 30
minutes to 1 hour
Within 1 to 2
hours
Wit...

30303030
Percentage of managers: DoD civilian, n=39; Federal civilian, n=138
When asked to estimate how long it would take...

31
iv.
Duty of Care

Duty of Care
32
Employees traveling on business and/or working remotely face a host of potential challenges and risks. As ...

Develop a team that is responsible for all aspects of travel risk
management rather than the hodge-podge of concerns and
k...

3434
Respondents also added…
Sample of open-ended responses
Offer more flexibility for common sense rather than the
appare...

35
4
Final
Considerations

36
Adopt a clear, consistent duty of care policy across the agency
In light of safety and emergency concerns, the federal ...

37
Underwritten by Concur
About Concur
Concur imagines the way the world should work,
offering cloud-based business servic...

38
About GBC
Contact
Zoe Grotophorst
Director, Research & Content Services
Government Executive Media Group
Tel. 202.266.7...

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