This document discusses effective interpersonal relationships. It lists key aspects of interpersonal relations such as empathy, respect, authenticity, listening, trust, and conflict resolution. It describes characteristics of people with strong interpersonal skills such as being approachable, supportive, and having a good sense of humor. Principles of interaction discussed include perceiving reality differently and being more compelled by emotions than intellect. Factors that hinder listening and tips for improving interpersonal skills are also provided.

1. EffectiveEffective
InterpersonalInterpersonal
RelationshipRelationship
Anup K Singh, PhD

2. Interpersonal Relations
 Empathy and Concern for Others
 Respect for Each Other
 Authenticity
 Listening
 Interest in Others
 Conflict Resolution
 Creating a Sense of Security
 Self-disclosure
 Trusting and Being Trustworthy
 Positive Energy

3. Characteristics of People High on
Interpersonal Relations
 Approaching and approachable
 Credible and Supportive
 Warm, affectionate and Intimate
 Win-win attitude
 Secure and comforting
 Have a well-developed Sense of Humour
 Don’t Judge Others in Advance

4. Principles of Interaction
 People react to the reality that they perceive
and experience
 People have a basic drive to maintain,
enhance and actualise themselves
 People who live differently tend to think and
act differently because they perceive reality
differently
 They only circumstances that people really
understand are those they have experienced

5. Contd…
 The language of feelings and emotions is at
times far more compelling than that of
intellect
 People change when they convince
themselves of the advantages of new
attitudes

6. Factors of Poor Listening
 Lack of Interest and Respect for
Others
 Priority
 Span of Attention
 Self-preoccupation
 Self-Defensive Behaviour

7. Guide to Good Listening
 Find an Area of Interest
 Judge Content, Not
Delivery
 Delay Evaluation
 Listen for Ideas
 Be Flexible
 Actively Work at
Listening
 Resist Distractions
 Nodding
 Yeah, oh, yup
 Asking Questions
 Paraphrasing
 Positive body
language
 Mirroring

8. Tips for Improving
Interpersonal Skills
 Try to be more sociable and socialise more
 Focus on people’s strengths
 When you think highly of other people’s
behaviour, tell them
 Give strokes to people from time to time
 Admit your mistake and sincerely apologise
when you have hurt their feelings

9. Contd…
 Keep your promises so that people can
count on you
 Take initiatives to recover bad
relationship
 Rather than behaving impulsively, stop
and check the situation out to see if
your actions are really justified

10. Trust Building
 Phase I
 Phase II
 Phase III
 Phase IV
 Phase V
 I Listen to
Understand You
 I Understand Your
Aims and Goals
 I Want to Help You
Reach Your Goals
 I Am on Your Side
 You Can Trust Me

11. Feeling: Pathos
 Apathy: The opposite of love is not hate, it's
indifference. The opposite of art is not
ugliness, it's indifference. The opposite of
faith is not heresy, it's indifference. And the
opposite of life is not death, it's indifference.
Elie Wiesel
 Sympathy: Feeling sad for someone who is
poorer, worse, inferior, or lesser
 Empathy: Understaning feeling of someone,
appreciating needs and showing concerns