1. Forum On
Effective Customer
Service
In the Library
January 30, 2013, 9:00 AM
University of Nueva Caceres, Instructional Media Center,
Naga City.
Philippine Librarians Association, Inc.
Bicol Region Librarians Council
Presents

2. INVOCATION
NATIONAL ANTHEM

3. OPENING REMARKS
AWARDING OF
CERTIFICATES

4. INDUCTION OF OFFICERS

5. MEET THE LIBRARIAN
CARROT CRAZY
BEAUTY WITHOUT BRAINS

6. BRLC FINANCIAL REPORT 2011-2012
Final Financial Report
PLAI UPDATES

7. BIG BUCK BUNNY
SHEEP IN THE ISLAND

8. TALK ON
EFFECTIVE CUSTOMER SERVICE
IN THE LIBRARY

9. CUSTOMER SERVICE IN THE
LIBRARY
SAMPLE VIDEO PRESENTATIONS:
WIZARD OF OZ
LIBRARY SERVICE

10. OPEN FORUM

11. CLOSING REMARKS
BRLC ACTIVITIES 2011-2012

12. THANK YOU! =)
GOOD LIBRARIANS VERSUS BAD LIBRARIANS