4. • Efficient!
User Quotes: “This (finding exact pickup location) is like a wild goose chase”
!
• Service Minded!
User Quotes:
“I don’t drive on Mondays because nobody is relying on me”
“It’s not just about getting more number of customers, I also feel good with
myself after dropping drunk kids home safely in evenings”
!
• Looking for stable income!
User Quotes: “…should pay hourly, rather than per delivery”
!
Sunny Jones 34 years old, part-time driver