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Ed-ibles: Quips and Quotes from Ed Klein




          It's the elephant that we don't know
           how to eat. We need to give them
                   elephant drumsticks.




                                                 1
Ed-ibles: Quips and Quotes from Ed Klein



            We've been around this barn so
         many times that there is now a moat
            around the barn because we've
         trampled the ground. Let's move on.




                                               2
Ed-ibles: Quips and Quotes from Ed Klein




         The first time we do something is not
                      in production.




                                                 3
Ed-ibles: Quips and Quotes from Ed Klein




          We're not letting go of this rope until
          we have the next rope firmly in our
                          grasp.




                                                    4
Ed-ibles: Quips and Quotes from Ed Klein




            Of course there's nobody there!
          They're the doctor's office and we're
          the hospital. We have people here!




                                                  5
Ed-ibles: Quips and Quotes from Ed Klein




           If Microsoft waited until Windows
          was perfect, we'd be running DOS.




                                               6
Ed-ibles: Quips and Quotes from Ed Klein




         See, we're not nearly as dumb as we
          gave ourselves credit for not being.




                                                 7
Ed-ibles: Quips and Quotes from Ed Klein



          Let's say you're the fire department.
          You want to put out every fire that's
          reported, but you don't want a lot of
                          fires.




                                                  8
Ed-ibles: Quips and Quotes from Ed Klein




         He's a unique animal. He's a duckbill
                      platypus.




                                                 9
Ed-ibles: Quips and Quotes from Ed Klein



          The bridge is out. But there is more
         pain on the Virginia side even though
          it Maryland's responsibility to fix the
                         bridge.




                                                    10
Ed-ibles: Quips and Quotes from Ed Klein




          You're right -- we suck. But we suck
         less for you than we do for everyone
                           else.




                                                 11
Ed-ibles: Quips and Quotes from Ed Klein




           Only working on change requests,
          but not problems, is like burning the
         furniture you would like to sit on later.




                                                     12
Ed-ibles: Quips and Quotes from Ed Klein




             We have this incident and that
           incident. It's death by 1,000 cuts.




                                                 13
Ed-ibles: Quips and Quotes from Ed Klein




           We need to see the rat moving
                through the snake.




                                           14
Ed-ibles: Quips and Quotes from Ed Klein



         I reserved a helicopter to come to my
           house to pick me up for work, but it
             never showed up. I shouldn't be
              surprised because there is no
                        helicopter.




                                                  15
Ed-ibles: Quips and Quotes from Ed Klein




          Problems are like roach motels for
                     incidents.




                                               16
Ed-ibles: Quips and Quotes from Ed Klein




         Is this a restaurant with four cashiers
           and one line, or four cashiers and
                        four lines?




                                                   17
Ed-ibles: Quips and Quotes from Ed Klein




            In theory there's no difference
          between practice and theory, but in
                   practice there is.




                                                18
Ed-ibles: Quips and Quotes from Ed Klein




           We can handle this incident as
         Normal status, but let's not handle as
                    a Not Handle.




                                                  19
Ed-ibles: Quips and Quotes from Ed Klein



               It's like planning flights on
           Southwest. I can't get there from
          here, but if I take three hops and go
           through Omaha, I can get there.




                                                  20
Ed-ibles: Quips and Quotes from Ed Klein




           The OpDivs will beat him like a
                     piñata.




                                             21
Ed-ibles: Quips and Quotes from Ed Klein




              Sleep is for the weak.




                                           22
Ed-ibles: Quips and Quotes from Ed Klein




          There was something in her drink.




                                              23
Ed-ibles: Quips and Quotes from Ed Klein




         If you look at runners in a race, some
           of them run looking straight ahead,
          and some run looking left and right.




                                                  24
Ed-ibles: Quips and Quotes from Ed Klein




         We'll give them more capacity to run
                      bad queries.




                                                25
Ed-ibles: Quips and Quotes from Ed Klein




          Never get into a mustache growing
             contest with an Indian man.




                                              26
Ed-ibles: Quips and Quotes from Ed Klein




           While we have the car up on the
                      rack......




                                             27
Ed-ibles: Quips and Quotes from Ed Klein



          We're not like five year olds playing
          soccer where all of them chase the
           ball. We have position players with
              people who are good at their
            positions. If someone gets hurt,
          someone else can play the position.




                                                  28
Ed-ibles: Quips and Quotes from Ed Klein




          I'm like tofu. Put me in the sauce
                and I soak up the flavor.




                                               29
Ed-ibles: Quips and Quotes from Ed Klein



         I can show someone Tiger Woods's
            golf swing, and guess what that
          doesn't make them? Just because
         you can see it doesn't mean you can
                          do it.




                                               30
Ed-ibles: Quips and Quotes from Ed Klein




          Let's make sure that we agree to
          what we agreed to is what we are
                    agreeing to.




                                             31
Ed-ibles: Quips and Quotes from Ed Klein




           Do they know that setting off five
         roach bombs in the house creates an
               unfriendly environment?




                                                32
Ed-ibles: Quips and Quotes from Ed Klein



          It might take the Washington Post
          two hours to print the paper. But I
         don't care as long as they deliver my
             paper before I leave for work.




                                                 33
Ed-ibles: Quips and Quotes from Ed Klein




          There used to be so many cars on
         270; now there's fewer. But how long
         is it going to take me to get to work?




                                                  34
Ed-ibles: Quips and Quotes from Ed Klein



            Does anybody feel like you're
          running for office? You think, "I'm
         going to lose big in Iowa." Then you
          come in second and claim victory.




                                                35
Ed-ibles: Quips and Quotes from Ed Klein



           Your bank branch in Rockville is
             fantastic, but your branch in
           Gaithersburg .... what the hell is
                   going on there?




                                                36
Ed-ibles: Quips and Quotes from Ed Klein




              Lucky is not a process.




                                           37
Ed-ibles: Quips and Quotes from Ed Klein




           That is like counting angels on a
                        pinhead.




                                               38
Ed-ibles: Quips and Quotes from Ed Klein




          We in-source pain. If you have pain,
          and want to pay us money, we will
                 take care of it for you.




                                                 39
Ed-ibles: Quips and Quotes from Ed Klein




           Our DNA is 99.7% the same as
          chimps, but I'm not going to marry
                         one.




                                               40
Ed-ibles: Quips and Quotes from Ed Klein




            You can't make one lane of the
          swimming pool have a higher water
            level than the rest of the pool.




                                               41
Ed-ibles: Quips and Quotes from Ed Klein




          Having just been to the ATM in the
         past few days, I will bet the contents
                 of my wallet that ......




                                                  42
Ed-ibles: Quips and Quotes from Ed Klein



          I know it's hard to see the drowning
          people and you want to save them,
          but the problem is they will pull you
                          under.




                                                  43
Ed-ibles: Quips and Quotes from Ed Klein




            You need a ringmaster because
          there's a lot of clowns in that circus.




                                                    44
Ed-ibles: Quips and Quotes from Ed Klein




            I may be a goat, but I'm not a
                     scapegoat.




                                             45
Ed-ibles: Quips and Quotes from Ed Klein




           SLA? They don't know what S is,
           they don't know what L they want,
                and we don't have an A.




                                               46
Ed-ibles: Quips and Quotes from Ed Klein




         I'd love to hear that conversation, but
             not enough to actually be there.




                                                   47
Ed-ibles: Quips and Quotes from Ed Klein




            I don't understand "operational
          testing". It's like "kosher bacon". It
                 doesn't make sense.




                                                   48
Ed-ibles: Quips and Quotes from Ed Klein



           Ok, I'm no Oracle expert, but I've
            learned more about Oracle in
         romantic conversations with my wife,
            than he knows about Oracle.




                                                49
Ed-ibles: Quips and Quotes from Ed Klein




         I don't have an astronaut third-base
         man; but if I did I wouldn't give him to
                            you.




                                                    50
Ed-ibles: Quips and Quotes from Ed Klein



          Just because people allowed stupid
          things to happen in the past doesn't
           mean we have to continue to allow
                stupid things to happen.




                                                 51
Ed-ibles: Quips and Quotes from Ed Klein




          I have experienced less stress this
            fiscal year end than in any other
                          year.




                                                52
Ed-ibles: Quips and Quotes from Ed Klein




          We don't have time to discuss every
            way that (organization) sucks.




                                                53
Ed-ibles: Quips and Quotes from Ed Klein




          Don't make me google and find that
                    script for you.




                                               54
Ed-ibles: Quips and Quotes from Ed Klein



           I am now Speaker of the House.
          There will be no new taxes and no
          new instances. We have enough of
                         both.




                                              55
Ed-ibles: Quips and Quotes from Ed Klein



           We don't really have the option of
          laying on the railroad tracks waiting
         for the train to come. We can go left
         or we can go right, but we can't stay
                      where we are.




                                                  56
Ed-ibles: Quips and Quotes from Ed Klein



         If one baby pees in the kiddie pool, it
           might not be that bad. But after 30
            babies pee in the pool, nobody is
                 going to use that pool.




                                                   57
Ed-ibles: Quips and Quotes from Ed Klein




           That's not even low hanging fruit;
          that fruit is on the ground. We just
             need to pick it up and eat it.




                                                 58
Ed-ibles: Quips and Quotes from Ed Klein




          At some point it's like documenting
                   how to exhale.




                                                59
Ed-ibles: Quips and Quotes from Ed Klein




         No one reads the correction on page
                        six.




                                               60
Ed-ibles: Quips and Quotes from Ed Klein




          They're at the all you can eat buffet,
                 and we're the buffet.




                                                   61
Ed-ibles: Quips and Quotes from Ed Klein




         So they're asking you to motorize the
           cart so you can put it before the
                        horse?




                                                 62
Ed-ibles: Quips and Quotes from Ed Klein




          I don't have an analogy for that right
                          now.




                                                   63
Ed-ibles: Quips and Quotes from Ed Klein



         It's like a shuttle launch. If we get this
         far (into flight and need to abort) then
           we go back to Florida, if we get this
            far then we go to Spain, and if we
          get this far then we're going to orbit.




                                                      64
Ed-ibles: Quips and Quotes from Ed Klein




          It's OK to be loud or wrong, but not
                          both.




                                                 65
Ed-ibles: Quips and Quotes from Ed Klein




          I could eat bacon till the cows come
                home, and the pigs don't.




                                                 66
Ed-ibles: Quips and Quotes from Ed Klein



          Even if we don't have enough seats
           on the bus, we need to make sure
          we at least have enough handicap
                        seats.




                                               67
Ed-ibles: Quips and Quotes from Ed Klein



          You can look around this room and
            see many “us”es and “them”s. I
          always prefer to see “us”es. There
          are the thems, but even the thems
                     are still us.




                                               68
Ed-ibles: Quips and Quotes from Ed Klein


                            The Rules:
    •   Think.
    •   Spend more time fixing something than whining about it.
    •   Do your homework.
    •   Always plan to deal with exception.
    •   Don't let your problems become my problems.
    •   No surprises.




                                                                  69

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Ed ibles 012313

  • 1. Ed-ibles: Quips and Quotes from Ed Klein It's the elephant that we don't know how to eat. We need to give them elephant drumsticks. 1
  • 2. Ed-ibles: Quips and Quotes from Ed Klein We've been around this barn so many times that there is now a moat around the barn because we've trampled the ground. Let's move on. 2
  • 3. Ed-ibles: Quips and Quotes from Ed Klein The first time we do something is not in production. 3
  • 4. Ed-ibles: Quips and Quotes from Ed Klein We're not letting go of this rope until we have the next rope firmly in our grasp. 4
  • 5. Ed-ibles: Quips and Quotes from Ed Klein Of course there's nobody there! They're the doctor's office and we're the hospital. We have people here! 5
  • 6. Ed-ibles: Quips and Quotes from Ed Klein If Microsoft waited until Windows was perfect, we'd be running DOS. 6
  • 7. Ed-ibles: Quips and Quotes from Ed Klein See, we're not nearly as dumb as we gave ourselves credit for not being. 7
  • 8. Ed-ibles: Quips and Quotes from Ed Klein Let's say you're the fire department. You want to put out every fire that's reported, but you don't want a lot of fires. 8
  • 9. Ed-ibles: Quips and Quotes from Ed Klein He's a unique animal. He's a duckbill platypus. 9
  • 10. Ed-ibles: Quips and Quotes from Ed Klein The bridge is out. But there is more pain on the Virginia side even though it Maryland's responsibility to fix the bridge. 10
  • 11. Ed-ibles: Quips and Quotes from Ed Klein You're right -- we suck. But we suck less for you than we do for everyone else. 11
  • 12. Ed-ibles: Quips and Quotes from Ed Klein Only working on change requests, but not problems, is like burning the furniture you would like to sit on later. 12
  • 13. Ed-ibles: Quips and Quotes from Ed Klein We have this incident and that incident. It's death by 1,000 cuts. 13
  • 14. Ed-ibles: Quips and Quotes from Ed Klein We need to see the rat moving through the snake. 14
  • 15. Ed-ibles: Quips and Quotes from Ed Klein I reserved a helicopter to come to my house to pick me up for work, but it never showed up. I shouldn't be surprised because there is no helicopter. 15
  • 16. Ed-ibles: Quips and Quotes from Ed Klein Problems are like roach motels for incidents. 16
  • 17. Ed-ibles: Quips and Quotes from Ed Klein Is this a restaurant with four cashiers and one line, or four cashiers and four lines? 17
  • 18. Ed-ibles: Quips and Quotes from Ed Klein In theory there's no difference between practice and theory, but in practice there is. 18
  • 19. Ed-ibles: Quips and Quotes from Ed Klein We can handle this incident as Normal status, but let's not handle as a Not Handle. 19
  • 20. Ed-ibles: Quips and Quotes from Ed Klein It's like planning flights on Southwest. I can't get there from here, but if I take three hops and go through Omaha, I can get there. 20
  • 21. Ed-ibles: Quips and Quotes from Ed Klein The OpDivs will beat him like a piñata. 21
  • 22. Ed-ibles: Quips and Quotes from Ed Klein Sleep is for the weak. 22
  • 23. Ed-ibles: Quips and Quotes from Ed Klein There was something in her drink. 23
  • 24. Ed-ibles: Quips and Quotes from Ed Klein If you look at runners in a race, some of them run looking straight ahead, and some run looking left and right. 24
  • 25. Ed-ibles: Quips and Quotes from Ed Klein We'll give them more capacity to run bad queries. 25
  • 26. Ed-ibles: Quips and Quotes from Ed Klein Never get into a mustache growing contest with an Indian man. 26
  • 27. Ed-ibles: Quips and Quotes from Ed Klein While we have the car up on the rack...... 27
  • 28. Ed-ibles: Quips and Quotes from Ed Klein We're not like five year olds playing soccer where all of them chase the ball. We have position players with people who are good at their positions. If someone gets hurt, someone else can play the position. 28
  • 29. Ed-ibles: Quips and Quotes from Ed Klein I'm like tofu. Put me in the sauce and I soak up the flavor. 29
  • 30. Ed-ibles: Quips and Quotes from Ed Klein I can show someone Tiger Woods's golf swing, and guess what that doesn't make them? Just because you can see it doesn't mean you can do it. 30
  • 31. Ed-ibles: Quips and Quotes from Ed Klein Let's make sure that we agree to what we agreed to is what we are agreeing to. 31
  • 32. Ed-ibles: Quips and Quotes from Ed Klein Do they know that setting off five roach bombs in the house creates an unfriendly environment? 32
  • 33. Ed-ibles: Quips and Quotes from Ed Klein It might take the Washington Post two hours to print the paper. But I don't care as long as they deliver my paper before I leave for work. 33
  • 34. Ed-ibles: Quips and Quotes from Ed Klein There used to be so many cars on 270; now there's fewer. But how long is it going to take me to get to work? 34
  • 35. Ed-ibles: Quips and Quotes from Ed Klein Does anybody feel like you're running for office? You think, "I'm going to lose big in Iowa." Then you come in second and claim victory. 35
  • 36. Ed-ibles: Quips and Quotes from Ed Klein Your bank branch in Rockville is fantastic, but your branch in Gaithersburg .... what the hell is going on there? 36
  • 37. Ed-ibles: Quips and Quotes from Ed Klein Lucky is not a process. 37
  • 38. Ed-ibles: Quips and Quotes from Ed Klein That is like counting angels on a pinhead. 38
  • 39. Ed-ibles: Quips and Quotes from Ed Klein We in-source pain. If you have pain, and want to pay us money, we will take care of it for you. 39
  • 40. Ed-ibles: Quips and Quotes from Ed Klein Our DNA is 99.7% the same as chimps, but I'm not going to marry one. 40
  • 41. Ed-ibles: Quips and Quotes from Ed Klein You can't make one lane of the swimming pool have a higher water level than the rest of the pool. 41
  • 42. Ed-ibles: Quips and Quotes from Ed Klein Having just been to the ATM in the past few days, I will bet the contents of my wallet that ...... 42
  • 43. Ed-ibles: Quips and Quotes from Ed Klein I know it's hard to see the drowning people and you want to save them, but the problem is they will pull you under. 43
  • 44. Ed-ibles: Quips and Quotes from Ed Klein You need a ringmaster because there's a lot of clowns in that circus. 44
  • 45. Ed-ibles: Quips and Quotes from Ed Klein I may be a goat, but I'm not a scapegoat. 45
  • 46. Ed-ibles: Quips and Quotes from Ed Klein SLA? They don't know what S is, they don't know what L they want, and we don't have an A. 46
  • 47. Ed-ibles: Quips and Quotes from Ed Klein I'd love to hear that conversation, but not enough to actually be there. 47
  • 48. Ed-ibles: Quips and Quotes from Ed Klein I don't understand "operational testing". It's like "kosher bacon". It doesn't make sense. 48
  • 49. Ed-ibles: Quips and Quotes from Ed Klein Ok, I'm no Oracle expert, but I've learned more about Oracle in romantic conversations with my wife, than he knows about Oracle. 49
  • 50. Ed-ibles: Quips and Quotes from Ed Klein I don't have an astronaut third-base man; but if I did I wouldn't give him to you. 50
  • 51. Ed-ibles: Quips and Quotes from Ed Klein Just because people allowed stupid things to happen in the past doesn't mean we have to continue to allow stupid things to happen. 51
  • 52. Ed-ibles: Quips and Quotes from Ed Klein I have experienced less stress this fiscal year end than in any other year. 52
  • 53. Ed-ibles: Quips and Quotes from Ed Klein We don't have time to discuss every way that (organization) sucks. 53
  • 54. Ed-ibles: Quips and Quotes from Ed Klein Don't make me google and find that script for you. 54
  • 55. Ed-ibles: Quips and Quotes from Ed Klein I am now Speaker of the House. There will be no new taxes and no new instances. We have enough of both. 55
  • 56. Ed-ibles: Quips and Quotes from Ed Klein We don't really have the option of laying on the railroad tracks waiting for the train to come. We can go left or we can go right, but we can't stay where we are. 56
  • 57. Ed-ibles: Quips and Quotes from Ed Klein If one baby pees in the kiddie pool, it might not be that bad. But after 30 babies pee in the pool, nobody is going to use that pool. 57
  • 58. Ed-ibles: Quips and Quotes from Ed Klein That's not even low hanging fruit; that fruit is on the ground. We just need to pick it up and eat it. 58
  • 59. Ed-ibles: Quips and Quotes from Ed Klein At some point it's like documenting how to exhale. 59
  • 60. Ed-ibles: Quips and Quotes from Ed Klein No one reads the correction on page six. 60
  • 61. Ed-ibles: Quips and Quotes from Ed Klein They're at the all you can eat buffet, and we're the buffet. 61
  • 62. Ed-ibles: Quips and Quotes from Ed Klein So they're asking you to motorize the cart so you can put it before the horse? 62
  • 63. Ed-ibles: Quips and Quotes from Ed Klein I don't have an analogy for that right now. 63
  • 64. Ed-ibles: Quips and Quotes from Ed Klein It's like a shuttle launch. If we get this far (into flight and need to abort) then we go back to Florida, if we get this far then we go to Spain, and if we get this far then we're going to orbit. 64
  • 65. Ed-ibles: Quips and Quotes from Ed Klein It's OK to be loud or wrong, but not both. 65
  • 66. Ed-ibles: Quips and Quotes from Ed Klein I could eat bacon till the cows come home, and the pigs don't. 66
  • 67. Ed-ibles: Quips and Quotes from Ed Klein Even if we don't have enough seats on the bus, we need to make sure we at least have enough handicap seats. 67
  • 68. Ed-ibles: Quips and Quotes from Ed Klein You can look around this room and see many “us”es and “them”s. I always prefer to see “us”es. There are the thems, but even the thems are still us. 68
  • 69. Ed-ibles: Quips and Quotes from Ed Klein The Rules: • Think. • Spend more time fixing something than whining about it. • Do your homework. • Always plan to deal with exception. • Don't let your problems become my problems. • No surprises. 69