My experience in e-com

1. E – Commerce
Business operations
-anoverviewtobusinesscentricoperations
By

2. Objectives
• Enhance customer experience & customer base
• Enhance market share ( Market Leader )
• Adding reliable Vendor / Brand
• Increase contribution to topline(Revenue)
• Optimum contribution to bottom line(Profit)
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3. Process Overview
• Brand / Vendor search
• Meeting and negotiation
• On boarding Vendor in to ERP System
• Procurement Planning
• Physical Procurement and Payment
• Listing on Site with detailed catalog
• Sharing Sales reports to Brands
• Constant Replenishment as per Analysis
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4. Vendor search
• Compotator Sites
• Offline Retailers
• Through Brand aggregators
• Proactive approach from Brand
• Social networking sites
• Background Checks like legal financial
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5. Meeting and negotiation
• Listing Category
• Financials
• Seasonal buying and selections
• Procurement details
• Vendor Policies
• Legal checks
• Signing agreement
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6. On boarding Vendor
• Document Verification
• Tax details and net landing price
• Payment terms and Bank details
• Fulfillment details with SLA
• Vendor unique ID generation
• Listing of brands in Vendor ID
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7. Procurement Planning
• Initial buy as per negotiation
• Article creation
• Initial content writing/Complete Catalog writing
• Pricing and TAX details
• Creation of Purchase orders and verification
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8. Physical Procurement
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• Invoice Mapping
• Consignment sanity check
• In warding , Rejection, Liquidation
• Payment requests
• Reconciliation

9. Listing on Site
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• Detailed Catalog and content writing
• Photo Shoot
• Going live

10. 10
Sales reports to Brands
• Category wise sales in Numbers
• Vertical wise sales in Numbers
• Style wise sales data
• Unique customer feedback

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Replenishment
• Constant replenishment on the bases of sales
• Lead time and Coverage
• Special or seasonal replenishment

12. Thank you
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