This document discusses multi-agency collaboration using the E-CINS case management system. It describes how agencies in Suffolk and Tamworth have used E-CINS to improve information sharing, coordinate responses to anti-social behavior and vulnerable individuals, and reduce meeting time through online documentation. Benefits mentioned include more efficient identification and support of at-risk families and individuals, as well as data-driven reductions in crime and disorder through collaborative problem-solving.

1. Present
National Conference
‘Turning Local Good Practice into National Best practice’
Hosted By
#ecinsconf

2. ACC Julian Blazeby

3. Gary Pettengell

4. #ecinsconf

5. E-CINS creates an environment where
everyone knows what everyone else is doing!
Vulnerable Troubled MASH DV Hate Crime
Persons Families
Truancy Acquisitive
Crime
Gangs Street Drinkers
Youth Letter IOM
Schemes
HMOs RJ
FIPs ASB Licensed
Victims Premises Offenders

6. Days

7. Minutes of downtime

8. Hours

9. Hours of development

10. £2,000,000
Development cost so far....

11. Teams/Organisations

12. Users

13. Reports

14. Profiles

15. Tasks

16. Fundin
g

18. C/Insp Simon Tweats

19. Sgt Melanie Locke

20. Rachel Tucker

21. Troubled Families
„Suffolk Family Focus‟
(SFF)
Rachel Tucker
Anti Social Behaviour Officer (Waveney District Council)

22. Suffolk Review (ASB)
Systems Thinking – Lean Process 2010
„Suffolk Constabulary dedicated to working with our
partners to tackle Anti-social Behaviour (ASB)
and we will achieve this through delivering on
four key promises to the public‟ (Minimum standards)

23. „Highlighted Blockers‟
• Sharing Information with partners
• Engagement of partners
• Finance
• Amount of meetings attended

24. What were the drivers for change?
• Links between ASB and the police confidence target
• Three high profile cases nationally (Garry Newlove, Fiona Pilkington
& Francesca Hardwick and David Askew) highlighted the tragic
consequences of anti-social behaviour in extreme cases.
• The need to development a more efficient model for tackling ASB

25. IPCC findings - David Askew (21st March 2011)
On an organisational level the investigation found there had been;
1. A lack of consistent identification of, and response to, the vulnerability
factors affecting the Askew family;
1. A total failure to recognise and respond to the incidents as „hate
crime';
1. An apparent lack of coordination and cohesive action between partner
agencies;
1. A lack of robust offender management

26. Minimum standards
• Listen – Listen to victims and take them seriously
• Action – Take positive action to address the problem
• Prevent – Take action to prevent it happening again
• Inform – Tell the victim what we have done

27. Emphasis on the victim
Repeat Victimisation (the most persistently targeted)
„Investing in the right tools and resources to allow staff to tackle ASB
(e.g. ECINS partnership case management software and our
commitment to partnership ASB Teams‟
Suffolk Constabulary ASB strategy Sept 2012

28. Waveney anti social behaviour unit (ASBU)
Launch of ECINS
Empowering Communities – Inclusion &
Neighbourhood Management System
June 2011

29. Troubled Families Agenda - Suffolk Family Focus (SFF)
Pilot - Lowestoft 13th July 2012
Improvements to date
User friendly – Viewed numerous case management systems
Up to date „live‟ information for all professionals involved
Time saving (agenda, minutes, less phone calls)
Less face to face meetings
Tasking facility – external agencies
Internet based software (update reports, risk assessments in the
family home)

30. C/Insp Ian Coxhead

31. Tamworth Community
Safety Partnership Hub

32. Not protectively marked
Co-location
What does it deliver?
 Improved co-ordination and delivery of partnership activities
at a tactical / operational level
 Improved information sharing and access to information
(within the framework of information sharing protocols –
This ones for you Jan!)
 Improved community safety across the Borough of
Tamworth by identifying and responding to real time crime
and disorder issues.
 Enables more effective and efficient daily briefing and
tasking meeting

33. Not protectively marked
Co-location
Who‟s Who
 Hub - NHW / Street Wardens / ASB Officers /
Housing Manager / ADS Worker / ASB Victims
Champion / Townsafe Coordinator / DV
Coordinator
 Regular attendees - RSL‟s / Mental Health / CCTV
/ IDVA‟s / Floating Support / FARS/ Adult & Social
Care

34. Not protectively marked
Co-location
One Big
Happy Family

35. Not protectively marked
Hub Meetings
Why have them?
 Sharing “real time” information to Identify
issues of vulnerability across Tamworth in
respect of Victims, Offenders and Locations
 Apply and implement appropriate problem
solving response through joined up working
 Early identification and intervention through
appropriate referrals

36. Not protectively marked
Case Management
How does E-CINS work for us?
 Allows clear processes for a multi agency approach to
case managing victims and offenders
 Provides a risk assessment framework which gives the
ability to identify persons and cases of greatest risk and
vulnerability
 Has enabled time and efficiency savings realised
through reduction of meetings

37. Presenters Q&A Session
Vulnerable Troubled MASH DV Hate Crime
Persons Families
Truancy Acquisitive
Crime
Gangs Street Drinkers
Youth Letter IOM
Schemes
HMOs RJ
FIPs ASB Licensed
Victims Premises Offenders