This newsletter provides information on RwandAir's Dream Miles loyalty program championship campaign winners. It recognizes top performers in three categories: frontline staff, flight crew, and back office staff. Brice Nsengiyumva, Julienne Nyakato, and Chantal Mukabaranga won in the frontline staff category. Hakim Tugume, Sehama Davis, and Henriette Mutesi won in the flight crew category. Fidelia Sefouh, Croydon Nafwa, and Nathalie Rutabuzwa won in the back office category. The overall winner across categories was Dahlia Okoruwa. It also recognizes employee of the month Kennedy Mur

1. WB Staff Newsletter
VOLUME 1 I ISSUE 16 12 January2015
www.rwandair.com
th
STAFF NEWSLETTER
INSIDE THISISSUE Dream Miles Championship Campaign
Employee of the Month
Q&A
Captain JEAN-BOSCO MURABUKIRWA
$250from
all inclusive
InabidtopromotetheDreamMilesprogram,aswellasenhancebetterRwandAirservicesforitscustomers;on1stOctober2014,
RwandAir management introduced a quarterly incentive scheme and challenged its entire staff from different departments by
allocating different tasks which included among others: member enrolments, cards distribution and timely reporting. At the
end of the quarter, Dream Miles loyalty management reviewed and awarded as follows:
DreamMilesChampionshipCampaign
Category 1: Front line staff (Reservations agents, Sales
executives and Station officers or Managers, check in staff):
Top 3 winners (US$300, US$200, and US$100);
Category 2: Flight crew: 3 winners (US$300, US$200,
and US$100); and
Category 3: Dream Miles champion/Back office (Network
wide): (US$300, US$200, and US$100).
Overall winner network wide. US$ 500
The Competition rules are:
1. Staff has to first of all be a Dreammiles member on
the Champion Category.
2. EachDreammilesformfilledbytheclienthastohave
a referral number (staff’s membership number. i.e.
staff that enrolled this client)
3. Member referral bonus (500) will only be credited
when referred members take their 1st flight.
4. Only full completed forms will be considered.

2. 2 I WB Staff Newsletter
www.rwandair.com
For this past quarter, we have winners!!!!
Here is the list of our first quarter Dream miles champions
Category 1 -Top 3 winners (US$300, US$200, US$100)
• Brice Nsengiyumva -1st position (Rwanda)
• Julienne Nyakato – 2nd position (Rwanda-flight monitoring)
• Chantal Mukabaranga 3rd position (Reservations KIA)
Category 2 –Top 3 winners (UD$300, US$200, US$100)
• HakimTugume –1st position
• Sehama Davis - 2nd position
• Henriette Mutesi – 3rd position
Category 3 – Dream Miles champion (US$300, US$200, US$100)
• Fidelia Sefouh – 1st position (Brazaville)
• Croydon Nafwa -2nd position (Nairobi)
• Nathalie Rutabuzwa – 3rd position (UTC)
Overallwinner-DreamMileschampionchallengeforthefirstquarteris;
• Dahlia Okoruwa (Lagos)
Kudos to Lagos team!!!
C
aptainBoscoMurabukirwahasmasteredtheartofbeingapioneerinhisfield,notonlyishethe
firstRwandancaptain,heisalsothefirsttohaveattainedthemaximumlimitofflyinghoursina
yearassetbyindustrystandards.
Captain Bosco achieved his 900 hours on December 10th 2014, this is thanks to his passionate
commitmenttohisjobthatensuredhewasalwaysavailabletofillinduringtimesofshortage.
saystheDirector–FlightOperations,CaptainPioManuelSantosOlivieraonbehalf
ofRwandAirManagement.
CaptainJEAN-BOSCOMURABUKIRWA
Nathalie Rutabuzwa
Brice Nsengiyumva
HakimTugume
Dahlia Okoruwa Croydon NafwaSehama Davis
Forhisexemplarydedicationtodutyasacommander,weasFlightOperations
SALUTEHIM!Hehasbeenofgreatandtirelessassistanceintimesofshortage
ofcockpitcrewduetoillness,trainingorcommutingofexpatpilots

3. www.rwandair.com
3 I WB Staff Newsletter
EMPLOYEE
WB
Employeeofthemonth
Mr.KennedyMurichuistheemployeeofthemonthfromtheQualityassurancedepartment.
“Kennedy is selected among others because of his dedication. He worked very hard with
all post holders in implementing the IOSA standards across the entire company. He has
beenthekeypersoninauditingdifferentdepartmentsandheisalsothechampionofour
Q-PulseSystem,trainingmostofRwandAir’sstaff.”
Tellusabitaboutyourself.
Kennedy Murichu (K.M.): I am an aircraft engineer by profession, currently discharging quality assurance duties which implies planning, auditing, monitoring
andanalyzingdatafromthequalityassuranceprogramusingQ-Pulsetobeprecise.OtherthanthatKenthepersonis6ft2’180lbs,lovesports,verypracticaland
competitive,havealotofattentiontodetail(comesfrommytraininginmaintenance).
WhendidyoujoinRwandAir?
K.M.:November12of2011
Whatwasthepositionandareyouholdingthesame?
K.M.:Nochanges.It’sstillthesameposition:QualityAssuranceEngineer.
Whatmotivatesyoutodoanexcellentwork?
K.M.:It’smoreofapersonalchallengeformebecauseIsetgoalsformyselfwhichImustachieve.Thereisnogreatersatisfactionlikesettingoutonamissionwitha
goalinmindandachievingorsurpassingitbeforeorwithinthetimethatyousetforyourself.
Motivationmaycomefrommanythings,butasapersonyouhavetoignitethatenergywithinyouanduseittoachieve.
Lastly,asyouhavebeenchosenastheemployeeofthemonth,isthereanythingyouwouldliketosayorhighlight?
K.M.:IwillquoteabookthatIreadawhilebacktitled “Leaderwithoutatitle” inwhichtheauditorwroteandIquote
That’sthequoteIpersonallywouldsayworkhardinsilenceandletthesuccessmakethenoiseforyou.
Mrs.SoniaKamikazi,QualityAssuranceManager
Q&AwithMr.KennedyMurichu
“it’saboutknowingwhoyouare,whatyoustandfor,andthenhavingthecouragetobeyourself–inevery
situationratherthanonlywhenit’sconvenient.It’saboutbeingreal,consistentandcongruentsowhoyou
areontheinsideisreflectedbythewayyouperformontheoutside.”

4. “Perfection is not attainable, but if we
chase perfection we can catch excellence.”
Quoteofthemonth
VinceLombardi