Jonathan provided excellent customer service as the attendant at the Hampton Inn in East Lansing during the author's two recent stays. The author commends Jonathan for being jovial, efficient, and always present at the front desk to greet guests as they came and went. Jonathan even made retrieving a needed shower cap an enjoyable experience. The author wanted to specifically thank Jonathan for being such a delightful and valuable asset to the Hampton Inn.

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It is hard to fmd a place on your website to leave comments about staffat your facilities. I hope this
message fmds its way to the appropriate 'in' box.
I recently stayed in East Lansing at the Hampton Inn, twice. Everything was fme the frrst 4 days. I left
for the weekend and then returned on January 20th. This was business travel with DRC. At check in,
red-haired Jonathan was our attendant. There were 3 of us but I don't remember waiting more than
maybe 1-2 minutes, as I was 2nd in line. He was jovial, efficient and prepared. Later that day, a friend
and I realized we needed a shower cap and Jonathan even made retrieving that item somehow...fun. He
was always at his post (not hidden in some behind-the-scenes-office) when we came in from work, went
out for dinner and returned from the evening meal. He always greeted us. He was just delightful! He is a
real asset to that Hampton Inn. I just wanted to say thanks...to Jonathan.
https://mail.hilton.com/owa/?ae=Item&a=Open&t=IPM.Note&id=RgAAAAC%2boE06ck... 1/30/2014