The document is a complaint letter from two guests, Tom Farmer and Shane Atchison, about their negative experience staying at the DoubleTree Club Hotel in Houston, Texas. They had confirmed reservations for the night of November 14-15 but were refused rooms when they arrived at 2:00 am. The night clerk, Mike, was rude and unapologetic. Mike was unable to find them alternate accommodations in nearby hotels until 2:15 am, instead booking them in a smoking room at a further and inferior Shoney's Inn & Suites. The guests felt their treatment as HHonors Gold members fell far below expectations. They warned the hotel management they would not return to the DoubleTree Club and were sharing their
The presentation in question was a deliciously snide and witty enumeration of the many ways in which the DoubleTree Houston screwed over a couple of weary business travellers who showed up at their hotel and found their rooms given away.
PowerPoint slide show by Tom Farmer and Shane Atchison chronicling the shabby treatment they received at a Texas hotel.
The slides was created shortly after their November 2001 encounter with the hotel. It resulted in thousands of supportive e-mails and a sympathetic editorial in the trade publication Travel Weekly.
The presentation in question was a deliciously snide and witty enumeration of the many ways in which the DoubleTree Houston screwed over a couple of weary business travellers who showed up at their hotel and found their rooms given away.
PowerPoint slide show by Tom Farmer and Shane Atchison chronicling the shabby treatment they received at a Texas hotel.
The slides was created shortly after their November 2001 encounter with the hotel. It resulted in thousands of supportive e-mails and a sympathetic editorial in the trade publication Travel Weekly.
Lists MARC fixed field (leader and 008 field) in alphabetical order by field name. Presented in a table format with corresponding bibliographic format, field bytes, OCLC name, Horizon name, and OCLC input standards.
The Leader and the 008 Field in MARC Bibliographic RecordsLowell Ashley
Prepared by Diane Shaw and Lowell Ashley. Looks at the "fixed field" in MARC bibliographic records, showing examples of coding, related MARC documentation, and OCLC documentation. The importance of fixed field coding is explained.
Lists MARC fixed field (leader and 008 field) in alphabetical order by Horizon name. Presented in a table format with corresponding MARC field name, bibliographic format, field bytes, OCLC name, and OCLC input standards.
Lists MARC fixed field (leader and 008 field) in alphabetical order by field name. Presented in a table format with corresponding bibliographic format, field bytes, OCLC name, Horizon name, and OCLC input standards.
The Leader and the 008 Field in MARC Bibliographic RecordsLowell Ashley
Prepared by Diane Shaw and Lowell Ashley. Looks at the "fixed field" in MARC bibliographic records, showing examples of coding, related MARC documentation, and OCLC documentation. The importance of fixed field coding is explained.
Lists MARC fixed field (leader and 008 field) in alphabetical order by Horizon name. Presented in a table format with corresponding MARC field name, bibliographic format, field bytes, OCLC name, and OCLC input standards.
1. Yours is a Very Bad Hotel A graphic complaint prepared for: Joseph Crosby General Manager Lisa Rinker Front Desk Manager DoubleTree Club Hotel 2828 Southwest Freeway Houston, Texas
2.
3.
4.
5.
6.
7.
8. The Career Path of Night Clerk Mike (He peaked last week.) November 15, 2001: Rude Hotel Clerk 1985: Paper Boy 1995: Subway Sandwich Maker 2004: McDonald’s Sandwich Maker 2014: Septic Tank Cleaner
9.
10.
11. Mapped Against Other Hospitality Providers, Your DoubleTree Club Fared Badly on November 15, 2001 . GROWTH-ORIENTED HEADING FOR COLLAPSE DESPISES & MISTREATS CUSTOMERS TREATS CUSTOMERS WELL
12.
13. The Experience Mike Provided Deviated from Usual Treatment of an HHonors Gold Member. Insolence plus insults HHonors points plus frequent-flyer miles Free confusing directions to shabby alternate hotel Free continental breakfast No room available Upgraded room when available Ignored reservation Confirmed reservation Actual Benefits Provided by DoubleTree Club 11/15 Expected HHonors Gold Member Benefits
14. Jon, a colleague, was arriving in Houston on an overnight flight and coming to join us at the DoubleTree Club first thing in the morning. As we had to go stay elsewhere, we wrote Jon a note and left it in care of Mike the Night Clerk. Even After We Left the DoubleTree Club, Our Troubles Weren’t Over, as This Timeline Shows.
15.
16. Revenue Lost to the DoubleTree Club Houston as a Result of our November 15 Incident Calendar 2001 Calendar 2002 Shown in U.S. dollars