Don\'t upset the Chef
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What can service managers learn from top chefs and how do you tell your heroes from the villains
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Don\'t upset the Chef
- 1. Don’t Upset The Chef! James Finister
- 3. As the Maori proverb says… He aha te mea o te Ao? He tangata, he tangata, he tangata.
- 4. As the Maori proverb says… What is it that really matters? It is the people, It is the people, It is the people.
- 5. The Expertise Equation EXperience x PERsona x Talent x Insight x Skills x Energy = EXPERTISE
- 8. ....Will take advice from anyone (allegedly)
- 10. Daisy A.K.A. Precious Pearl of Hyde (And other less printable names)
- 17. James Finister [email_address] Jimbofin on twitter coreitsm.blogspot.com With thanks to: Scott Standen, Stephen Mann, Rob England, Kevin Holland And especially Mark Greenaway and The Dryburgh Abbey Hotel http://www.markgreenaway.com/
Editor's Notes
- Get a whole team to work around them, including front of house staff Train the team up to deliver their vision of what a restaurant should be like Charm the customers Manage their suppliers And they can really really cook. And they do all this whilst under immense pressure
- VALUE talented people – that means realising you need them, recognising that you and your organisation lack that talent, and realising you need to invest in talent RECOGNISE talent – quite literally being able to differentiate those who are talented form those who aren’t MANAGE the talent - and that means managing talent differently from those who are average in their area.
- I don’t think I need to say anything more do I, its so obviously true Don't speak Te Reo?
- Experience isn't just about “being there” Its about “BEING THERE” Thats why chefs train in top kitchens, to get the experience. There is a reason why when a chef is in their domain they are called “chef” They put on the chef persona with their freshly laundered toque (pron. Toke AVPR1A-Haplotype So I'm suggesting you can't create talent, you can only waste it or exploit it. First, Break all the rules” A talented rider will often win, but a talented trained rider will win more often”
- Halo effect, identifed by a psychologist called Edward Thorndike after the end of WW1 Pets Trust me, I'm absolutely right about this. “ Unskilled and Unaware of it” kills I have which got me here aren't the skills needed to get to the next place
- blindspot
- if I'm a service manager doing my job well in a failing organisation I expect at least 180 degrees of my feedback to be bad