When notified of a domestic dispute at a hotel, security officers should respond cautiously with at least one officer and a manager to diffuse the situation. They should separate the individuals involved into different rooms if possible for safety, without sharing the new locations with any abusers. Medical response should not be delayed for any serious injuries, and all incidents of abuse or impairment should be documented. Security should call 911 if disputes become uncontrollable or an assault is reported or witnessed. Follow up patrols may be done to check on involved parties.

1. Hotel Security and Management
Response to Domestic Disputes
When notified
Communications Questions Is anyone hurt, is there a weapon
Involved? Would you like the police called?
Dispatched by Neighbors What is heard or witnessed?
Called by Spouse (or significant other) Status of caller or abuser, impaired, mental
illness, etc., past history
When to dispatch 911 If weapons are involved, when physical
violence is heard on phone when there is
screaming and or medical distress.
Response
At least one Security Officer and Manager If available 2 security officers and one manager,
Security Supervisor response if on Duty.
Safety of responders important Respond quickly and cautiously
Call for back up as needed.
Diffuse
Separate and isolate into another room Generally women (not always) will want to
leave and go into another guest room.
This information is not shared with abuser Above room separations normally works as
abuser will not know new location.
Re key room One or both parties may be asked to leave
based on severity.
Insure proper medical response Provide First Aid and medical attention.
Do not delay medical response Call 911 for serious medical conditions.
Document all abuse reported and observed Document actions indicating abuse and
impairment.
When to call 911 When dispute is uncontrollable and
personal safety is in danger.
When victim advises they have been
Assaulted and would like to make a When you witness an assault.
police report
When there are serious or apparent medical
injuries.
Follow Up Security does random patrols of areas
Check on follow up with parties if appropriate.