Distributed - of Systems and Teams (GOTO Copenhagen)

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This document contains a series of tweets by Bridget Kromhout discussing challenges and best practices for distributed teams. She lives in Minneapolis but works for Pivotal in San Francisco, highlighting the distributed nature of her work. Some of the topics discussed include empathy, clear communication, emotional literacy, asynchronous communication, examining assumptions, and architecting systems for failure in distributed environments. References are provided at the end related to distributed systems, durable communication, coordination in distributed teams, and Conway's Law.

Technology

@bridgetkromhout
distributed:
of systems & teams

@bridgetkromhout
lives:
Minneapolis,
Minnesota
works:
Pivotal
podcasts:
Arrested
DevOps
organizes:
devopsdays
Bridget Kromhout

@bridgetkromhout
traded oncall… …for more travel (similar eﬀect on sleep)

@bridgetkromhout
I live over 3000 km from the Pivotal San Francisco office.
(It’s probably definitely fine…)

@bridgetkromhout
…especially as the whole team is distributed.

@bridgetkromhout
The network is
the computer.
the oﬃce.

@bridgetkromhout
The Wall of Confusion
yolo nope

@bridgetkromhout
the wall of confusion (cutaway view)

@bridgetkromhout
clear communication:
set expectations

@bridgetkromhout
non-violent communication & emotional literacy

@bridgetkromhout
lower-bandwidth communication: more handshaking

@bridgetkromhout
Screencapping PDFs is the new emailing PDFs.

@bridgetkromhout
Common Ground and Coordination in Joint Activity
Klein, Feltovich, Bradshaw, Woods (2004)

@bridgetkromhout
Image credit: Vasa Museet

@bridgetkromhout
Casey West
“Durable communication exhibits the same
characteristics as accidental, convenient
communication in a co-located space. The
powerful difference is how inclusive,
transparent, and reliable it is.”

@bridgetkromhout
CA
CP AP
AvailabilityConsistency
Partition
Tolerance
“a partition is a
time bound
on communication.”
Eric Brewer

@bridgetkromhout
Image credit: James Ernest

@bridgetkromhout Image credit: Wikipedia
“Any organization that designs a system…
will produce a design
whose structure is a copy of
the organization's
communication
structure.”
Mel Conway

@bridgetkromhout
tools: necessary but not suﬃcient

@bridgetkromhout
onboarding
in person:
learning
via
osmosis

@bridgetkromhout
examine assumptions
Images from Kyle Kingsbury’s Jepsen project

@bridgetkromhout
let your team know when you’ll be unavailable

@bridgetkromhout
Misunderstandings happen.
Over-communicate.
It’s better than being hurt or angry for no reason.

@bridgetkromhout
Be explicit
about
actions &
decisions.
Ask for help.

@bridgetkromhout
(not entirely surprising)“disruption”

@bridgetkromhout
“There is no
talent shortage.”
Andrew Clay Shafer

@bridgetkromhout
distributed means ﬂexible

@bridgetkromhout
distributed teams as competitive advantage
Images from Martin Fowler, “Remote versus Co-located Work”

@bridgetkromhout
listen to that little voice

@bridgetkromhout
1. Kyle Kingsbury, Jepsen project: aphyr.com/tags/Jepsen
2. Eric Brewer, “CAP Twelve Years Later: How the "Rules" Have Changed”: www.infoq.com/articles/cap-twelve-years-later-how-the-rules-have-
changed
3. Casey West, “Durable Communication”: caseywest.com/durable-communication/
4. Klein, Feltovich, Bradshaw, Woods: “Common Ground and Coordination in Joint Activity”: jeﬀreymbradshaw.us/publications/
Common_Ground_Single.pdf
5. Marshall B. Rosenberg,”Nonviolent Communication: A Language of Life”: https://www.amazon.com/Nonviolent-Communication-Language-Life
Changing-Relationships-ebook/dp/B014OISVU4/
6. Andrew Clay Shafer, “There is no talent shortage”: youtube.com/watch?v=P_sWGl7MzhU
7. Martin Fowler, “Remote versus Co-located Work”: martinfowler.com/articles/remote-or-co-located.html
8. Mel Conway, “Conway’s Law”: melconway.com/Home/Conways_Law.html
References

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Distributed - of Systems and Teams (GOTO Copenhagen)

1. @bridgetkromhout distributed: of systems & teams

2. @bridgetkromhout lives: Minneapolis, Minnesota works: Pivotal podcasts: Arrested DevOps organizes: devopsdays Bridget Kromhout

3. @bridgetkromhout traded oncall… …for more travel (similar eﬀect on sleep)

4. @bridgetkromhout I live over 3000 km from the Pivotal San Francisco office. (It’s probably definitely fine…)

5. @bridgetkromhout …especially as the whole team is distributed.

6. @bridgetkromhout distributed != remote

7. @bridgetkromhout The network is the computer. the oﬃce.

8. @bridgetkromhout The Wall of Confusion

9. @bridgetkromhout The Wall of Confusion yolo nope

10. @bridgetkromhout the wall of confusion (cutaway view)

11. @bridgetkromhout practice empathy

12. @bridgetkromhout clear communication: set expectations

13. @bridgetkromhout non-violent communication & emotional literacy

14. @bridgetkromhout lower-bandwidth communication: more handshaking

15. @bridgetkromhout Screencapping PDFs is the new emailing PDFs.

16. @bridgetkromhout Common Ground and Coordination in Joint Activity Klein, Feltovich, Bradshaw, Woods (2004)

17. @bridgetkromhout Image credit: Vasa Museet

18. @bridgetkromhout #wontﬁx

19. @bridgetkromhout #wontﬁx

20. @bridgetkromhout Casey West “Durable communication exhibits the same characteristics as accidental, convenient communication in a co-located space. The powerful difference is how inclusive, transparent, and reliable it is.”

21. @bridgetkromhout CA CP AP AvailabilityConsistency Partition Tolerance “a partition is a time bound on communication.” Eric Brewer

22. @bridgetkromhout

23. @bridgetkromhout Image credit: James Ernest

24. @bridgetkromhout architect for failure

25. @bridgetkromhout two-pizza silo

26. @bridgetkromhout Image credit: Wikipedia “Any organization that designs a system… will produce a design whose structure is a copy of the organization's communication structure.” Mel Conway

27. @bridgetkromhout tools: necessary but not suﬃcient

28. @bridgetkromhout synchronous

29. @bridgetkromhout asynchronous

30. @bridgetkromhout onboarding in person: learning via osmosis

31. @bridgetkromhout examine assumptions Images from Kyle Kingsbury’s Jepsen project

32. @bridgetkromhout let your team know when you’ll be unavailable

33. @bridgetkromhout Misunderstandings happen. Over-communicate. It’s better than being hurt or angry for no reason.

34. @bridgetkromhout Be explicit about actions & decisions. Ask for help.

35. @bridgetkromhout

36. @bridgetkromhout (not entirely surprising)“disruption”

37. @bridgetkromhout “There is no talent shortage.” Andrew Clay Shafer

38. @bridgetkromhout distributed means ﬂexible

39. @bridgetkromhout distributed teams as competitive advantage Images from Martin Fowler, “Remote versus Co-located Work”

40. @bridgetkromhout

41. @bridgetkromhout listen to that little voice

42. @bridgetkromhout Thanks!

43. @bridgetkromhout 1. Kyle Kingsbury, Jepsen project: aphyr.com/tags/Jepsen 2. Eric Brewer, “CAP Twelve Years Later: How the "Rules" Have Changed”: www.infoq.com/articles/cap-twelve-years-later-how-the-rules-have- changed 3. Casey West, “Durable Communication”: caseywest.com/durable-communication/ 4. Klein, Feltovich, Bradshaw, Woods: “Common Ground and Coordination in Joint Activity”: jeﬀreymbradshaw.us/publications/ Common_Ground_Single.pdf 5. Marshall B. Rosenberg,”Nonviolent Communication: A Language of Life”: https://www.amazon.com/Nonviolent-Communication-Language-Life Changing-Relationships-ebook/dp/B014OISVU4/ 6. Andrew Clay Shafer, “There is no talent shortage”: youtube.com/watch?v=P_sWGl7MzhU 7. Martin Fowler, “Remote versus Co-located Work”: martinfowler.com/articles/remote-or-co-located.html 8. Mel Conway, “Conway’s Law”: melconway.com/Home/Conways_Law.html References

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