DISS COMPANY PROFILE

1DOHA INDUSTRIAL SAFETY SERVICES
Safety Training with
International Standards
Road Safety Food & Safety
Leadership Management Computer Certificate
Health & Safety Security Courses
First-Aid Training

2 DOHA INDUSTRIAL SAFETY SERVICES
Doha Industrial Safety Service (DISS) is a leading
institution for the provision of Occupational Health
& Environmental Management and comprehensive
training programs and Health and Safety services. We
recognized. Our mission is to deliver the highest level
of service and customer care to our clients across Qatar.
all our clients truly personal service.
Since its inception in 2006, DISS have witnessed an
almost instance recognition from the Qatari market and
achieved prominence in the fields of its operation. This
we owe a clear vision and in depth understanding of
the differentiated and market responsive offerings we
deliver the internationally benchmarked processes we
adopt and the professional talents we employ.
By constantly listening to our customers, we seek to
understand their needs so that we can deliver flexible
and innovative solutions. We create new services
and develop new markets in response to the growing
requirements of our clients and our individual
members.
We at DISS will offer you proven quality training and
services in Industrial Safety, Health, Risk Management,
Emergency Response and Rescue Management.
Services
TRAINING (Classroom & E Learning)
CONSULTANCY
COMPETENCY ASSESSMENT
EQUIPMENT SUPPLY
HUMAN RESOURCESES
Business Associates, Accreditation and Authorization
The National Examination Board in
Occupational Safety and Health-UK
The Institution of Occupational Safety and Health-UK
Chartered Institute of Environmental Health-UK
Medic First Aid International – USA
American Health and Safety Institute – USA
National Safety Council – USA
Membership
NFPA – National Fire Protection Authority, USA
NSC – National Safety Council, USA
The Institution of Occupational Safety and
Health-UK
BSC - British Safety Council – UK
Royal Society for the Prevention of Accidents- UK
(RoSPA)

HSE Consultancy
DISS offers wide variety of the consultancy services related
to the Health, Safety and Environmental Services for the
industries as Construction, Oil & Gas, Manufacturing etc.
The area of specializations are like Risk Assessment
Studies, developing HSE plans and procedures. Preparing
Environmental Aspect and Impact registers etc. for the
implementation and certification of OHSAS 18001, ISO 14001.
We make available competent and skilled consultants who
are expert in providing guidance in implementation of Health,
Safety and Environmental Management Systems.
Training Services
DISS offers a comprehensive suite of HSE training programs designed
specifically for companies and individuals with the primary goal
to help each realize the maximum value and benefit of all courses
delivered by DISS. Whether the delivery method and format is
instructor led, web-based eLearning, or virtual classroom, we can
create a custom training program to meet your specific educational
as well as business goals and objectives.
Manpower Supply
DISS offer a range of competent and skilled Human
Resource such as HSE officers, HSE Engineers and
HSE Managers for different industries who makes the
implementation of HSE management systems easier and
make ensures that your workplace is safe.
Equipment Supply
DISS also work in the field of supplying the
various types of Personal Protective Equipments.
Medical Equipments for Industries as per demand
and measuring Equipments used in the HSE
sector.
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NEBOSH Environmental
Awareness at Work
Duration (1 Day)
The new NEBOSH Environmental
Awareness at Work qualification
will introduce your workforce to
environmental issues and the role
they play in improving organizational
environmental performance
Key Contents
Basic environmental terms and their
meaning
Sources, impacts and controls of air,
water, noise and land pollution
Dealing with environmental
emergencies
Introducing environmental impact (risk)
assessments
Introduction to Environmental
Management Systems
NEBOSH Health and
Safety at Work
Duration (3 Days)
This introductory qualification will
help improve the safety culture in
your organisation, by equipping your
workforce to identify and deal with
hazards at work helping to reduce
accidents and achieving cost savings for
the business.
This qualification is an ideal first step
towards other higher level NEBOSH
qualifications including NEBOSH’s
International General Certificate and
National General Certificate.
Key Contents
The foundations of health and safety
The Responsibility for health and safety
Health and Safety risk assessment and
control
Hazards and control associated with
work equipment
Transport and Fire Safety
This course includes a work place risk
assessment activity
NEBOSH International General
Certificate in Occupational Health
and Safety-IGC
Duration (10 Days)
The NEBOSH International General
Certificate (IGC) covers the principles
relating to health and safety,
identification and control of workplace
hazards and the practical application
of this knowledge. The IGC syllabus
takes a risk management approach
based on best practice and international
standards, such as the International
Labour Organisation (ILO) codes of
practice. Local laws and cultural factors
may form part of the study programme
where relevant and appropriate.
Key Contents
Management of international health
and safety (IGC1)
Control of international workplace
hazards (GC2)
International health and safety practical
application (GC3)
International Qualiﬁcations
NEBOSH (The National
Examination Board in
Occupational Safety and
Health) was formed in 1979
as an awarding body with
charitable status. NEBOSH
offer a comprehensive range
of globally-recognised,
qualifications designed
to meet the health,
safety and environmental
management needs of all
places of work.

NEBOSH Technical Certificate in
Oil and Gas Operational Safety
Duration (5 Days)
The NEBOSH Technical Certificate in Oil
and Gas Operational Safety covers the
principles of process safety management
in the oil and gas industries. The syllabus
takes a risk management approach
based on best practice and international
industry standards.
Key Contents
Health, Safety and environmental
management in context
Hydrocarbon process safety 1
Hydrocarbon process safety 2
Fire protection and emergency response
Logistics and Transport operations
NEBOSH National Certificate in Fire
Safety and Risk Management
Duration (120 Hours)
The NEBOSH National Certificate in Fire
Safety and Risk Management course
covers the management of health and
safety and in particular fire safety
including legal requirements. It also
includes principles of fire and explosion,
causes and prevention of fires, fire
protection in buildings and ensuring the
safety of people in the event of fire.
Key Contents
Management of Health and Safety
(NGC1)
Fire Safety and Risk Management (FC1)
Practical Fire Risk Assessment (FC2)
NEBOSH Construction Certificate
The NEBOSH Construction Certificate
training is a qualification both for
those with construction management
responsibilities and for those who are
required to provide routine, day-to-day
advice on health, safety and welfare in
construction work. The Construction
Certificate is designed to cover general
health and safety issues within a
construction context as well as placing
emphasis on the specific construction
issues that make the industry amongst
the most dangerous in which to work.
Key Contents
Management of health and safety (NGC1)
Managing and controlling hazards in
construction activities (NCC1)
Health and safety practical application
(NCC2)
NEBOSH International Certificate
in Construction Health and Safety
The International Construction
Certificate is designed for supervisors
and managers within the international
construction industry and is designed to
provide a sound breadth of underpinning
knowledge that enables them to
discharge more effectively their duties
with respect to health and safety in
construction activities and is designed
to cover general health and safety issues
within a construction context as well
as placing emphasis on the specific
construction issues that make the
industry amongst the most dangerous in
which to work.
Key Contents
Management of International health and
Safety
Managing and Controlling Hazards in
International Construction Activities
Workplace based Practical Report
NEBOSH National Diploma in
Environmental Management
Duration (150 hours)
The NEBOSH Environmental Diploma
is designed to equip health and safety
practitioners with an appropriate
professional level qualification to
undertake responsibilities in relation to
the risks of damage to the environment
posed by work activities.
Key Contents
Management of environmental risk
Application of environmental risk theory
and practice
NEBOSH International Diploma in
Occupational Safety & Health
Duration (250 -500 Hours)
The NEBOSH International Diploma
is designed for individuals who want
to progress their career in health &
safety and to develop the international
wknowledge and skills in order to
become an international health & safety
practitioner. All occupational health &
safety practitioners (OHASPs) need to
have a common core of knowledge in
order to practice effectively. This
common core of knowledge must be
transferable between the different
occupational sectors in which OHASPs
may work, ranging across all parts of
industry, commerce and the public sector.
The NEBOSH International Diploma in
Occupational Health and Safety provides
the knowledge and understanding that
underpins competent performance as an
OHASP.
Key Contents
Unit A: Managing health and safety
Unit B: Hazardous agents in the workplace
Unit C: Workplace and work equipment
Unit D: Application of health and safety
theory and practice (Assignment)

IOSH Managing Safely
Duration (3 Days)
The ‘Managing Safely’ course is for
those required to manage safely and
effectively in compliance with both their
organisation’s policy and best practice
in health and safety. The course aims
to ensure that safety requirements are
appreciated by people employed as
line managers, and to enable them to
review their own departmental systems
for safety, introducing new controls or
implementing changes as appropriate to
ensure safety in the workplace.
Key Contents
Introducing Managing Safely
Assessing Risk
Controlling Risk
Understanding responsibilities
Identifying Accidents and Incidents
Measuring Performance
Protecting our Environment
IOSH Working Safely
Duration (1 Day)
The IOSH Working Safely course is
designed to improve the safety culture
within an organisation by giving
individuals a good understanding of
their health and safety responsibilities,
and teaching them how to keep
themselves and others safe at work.
Key Contents
Identifying Hazards and Risk in the
Workplace
Accidents and there causes
Identifying and Controlling
common hazards such as Fire,
Electricity, Chemicals and Work
Equipment
Improving Safety Performance
Protecting our Environment
IOSH
Institution of Occupational
Safety & Health (IOSH)
IOSH is the world’s biggest
professional health and safety
membership organisation,
with over 40’000 members
worldwide. IOSH are the
voice of the health and safety
profession, campaigning on
issues that affect millions of
working people around the
world.

CIEH Level 2 Award in Health and
Safety in the Workplace
Duration (1 Day)
Designed to ensure that all employees
are aware of their own safety and the
safety of customers, contractors and the
public. This qualification can be tailored
to business and individual needs to
make the learning experience relevant
and fit for purpose.
Key Contents
The principles of health and safety and
accident prevention
Health and safety management system
Risk assessment and its importance for
accident and ill health prevention
Employers and employees
responsibilities
Hazard, risk and main causes of worker
place accidents
Controlling hazards and Risks to reduce
Accidents and ill-health
Workplace Equipment Safety Design
CIEH Level 2 Award in the
Principles of COSHH
Duration (1 Day)
Designed for those responsible for
the Control of Substances Hazardous
to Health (COSHH) at work, as well
as employees who use hazardous
substances in manufacturing, cleaning,
healthcare, transport, utilities and
offices.
Key Contents
Hazardous substance, classifications
and Forms
Risks and controls
Preparing for a COSHH assessment
CIEH Level 2 Award in Fire Safety
Principles
Duration (1 Day)
The Level 2 Award in Fire Safety
Principles allows candidates to develop
their basic fire safety awareness. It is
particularly useful for employees who
are to have a designated responsibility
for workplace fire safety, for example
as fire wardens or fire marshals, and
provides the knowledge that will allow
them to carry out duties relating to fire
safety and emergency procedures.
Key Contents
Fire hazards and its characteristics
Fire prevention methods
Fire Precautions- Means of escape,
detection and alarm, Fire Fighting
Systems
Extinguishing fires
The Regulatory Reform (Fire Safety)
Order 2005
Legal duties and penalties
Fire risk assessment and Safety
Inspections
Role of the fire warden
Induction briefings
The Chartered Institute
of Environmental Health
(CIEH) is a professional,
awarding and campaigning
organisation at the forefront
of environmental and public
health and safety.

CIEH Level 2 Award in Principles of
Risk Assessment
Duration (1 Day)
This new qualification is designed to
help improve the workplace culture
for occupational health and safety by
enabling learners to understand the basic
principles of risk assessment.
Key Contents
Maintenance of a safe work environment
and risk assessment process
Legal requirements and risk assessment
Principles, Steps and hierarchy of control
Risk assessment review and record
keeping
CIEH Level 2 Award in
Environmental Principles and
Best Practice
Duration (1 Day)
This qualification has been created
to provide an awareness of key
environmental concepts and an
introduction to environmental
management systems.
Key Contents
local and global environmental impacts
of their organisation
key terms and definitions of pollution
Basic principles, key concepts and
importance of environmental law
Activities and range of its environmental
impacts
Business benefits of adopting an
environmental management system
Issues related to energy use and carbon
management, waste minimisation, water
use, pollution and emergency planning
CIEH Level 3 Award in
Environmental Management
Duration (3 Days)
This qualification has been designed
to develop the knowledge and
understanding of all staff working within
an environmental management system
(e.g. ISO 14001).
Key Contents
Global environmental issues and the
concept of sustainability
Advantages and disadvantages
of implementing an accredited
environmental management system
Developing an effective environmental
policy
Identify and evaluate an organisation’s
environmental aspects and impacts
Structure, function and operation of
environmental law
Environmental management system
implementation
Purpose and processes of checking
environmental performance including
monitoring and measuring, corrective
and preventive actions and auditing
Reasons for producing an environmental
report
CIEH Level 3 Award in Health and
Safety in the Workplace
Duration (3 days)
This qualification provides a thorough
understanding of health and safety
emphasising the importance of
monitoring staff and controls. It also
details the need for a structured
management approach to health
and safety and the key factors in
implementing health and safety
policy.
Key Contents
Basic concepts of health and safety
Benefits of health and safety culture
Roles and responsibilities of individuals,
supervisors and management in health
and safety
Health and safety control and
improvement strategies available to
supervisors
CIEH Level 3 Award in Education
and Training
Duration (5 Days)
In response to recommendations
made by a government-commissioned
independent review panel, teaching
qualifications have been simplified and
renamed.
Key Contents
The CIEH Level 3 Award in Education and
Training provides an introduction to teaching
and comprises three units:

Roles, responsibilities and relationships
in education and training
Inclusive teaching and learning
approaches in education and training
Assessment in education and training
CIEH Level 1 Awards in Food Safety
Duration (1/2 Day)
These qualifications have been
developed to raise awareness of key food
safety issues and to provide employees
with an induction to food hygiene, prior
to undertaking the
Level 2 Award in Food Safety
Key Contents
Basic requirements of food safety and
hygiene;
Role an individual plays in reducing
contamination.
Key food safety issues
Duration (1 Day)
Everyone who works with food has a
special responsibility for safeguarding
the health of consumers and ensure that
the food they serve or sell is perfectly
safe to eat.
Key Contents
Importance of food safety and knowledge
of the systems, techniques and
procedures involved;
Food safety risks (personal hygiene, food
storage, cooking and handling);
Safe deliverys quality food to customers.
Duration (3 Days)
Managers and supervisors in small,
medium or large catering, manufacturing
or retail businesses. Particularly relevant
for those who have to develop or monitor
HACCP based food safety management
procedures and systems.
Key Contents
implement and supervise a food safety
management system
food safety procedures
concept of food hazards and the risks
associated with them
terminology with respect to supervising
food safety
techniques involved in controlling and
monitoring food safety
risks linked to cross contamination
Understand the role temperature has to
play in the control of food safety
importance of supervising high standards
of cleanliness in food premises

Key Contents
Develop effective communication
systems for health and safety
information
Promote a positive health and safety
culture
Develop and maintain individual and
organizational competence in health
and safety matters
Control of health and safety risks
Develop proactive monitoring systems
for health and safety
Develop reactive monitoring systems for
health and safety
Health and safety emergency response
systems and procedures
Develop health and safety review
systems
Maintain improvements to influence
health and safety practice
Develop health and safety policy
City & Guilds Level 5 Diploma NVQ in Occupational Health and
Safety Practice
This qualification is designed for those who are working in
the area of general health and safety practice or managing
the health and safety function. Students who complete this
qualification can apply to IOSH for professional membership
of the Institute of Occupational Safety and Health (IOSH)
at graduate membership level (GradIOSH) which leads to
chartered member status (CMIOSH).

Fire Safety Awareness
Duration (3 Hours )
This course is designed to make
employees more aware of how fire start,
spread and are controlled .To instill a
general respect for fire and make them
more aware of fire risks in the Workplace.
Key Contents
Legislation
Fire Prevention
Types of alarm and detection
Means of escape, human behaviors
during evacuation
Triangle of Combustion and Fire
classifications
Fire extinguishers/Firefighting
equipment
Fire Records
Fire Extinguisher Training
Duration (4 Hours)
The Fire extinguisher training course
will ensure that all employees are
suitably trained in the safe use of Fire
extinguishers and their inspection
requirements.
Key Contents
Fire initiation, classifications and spread
Raising the alarm
Types of Fire extinguisher and its
operations
Inspection, maintenance requirements
for supervisors
Corrective actions
Basic Firefighting
Duration (4 Hours)
This course is aimed to provide
Participants greater awareness and
understanding of the Principles and good
practice of Fire safety and aware of how
to operate the Firefighting equipment.
Key Contents
Understanding Fire chemistry
Fire Safety Legislation
Development & Spread
Emergency response plan
Summoning Fire brigade
Evacuation Procedures
Fire extinguisher &Tactics
Fire Warden/Fire Marshal Training
Duration (4 Hours)
This course is designed to develop Fire
Wardens/Marshals to perform their skills
to effectively and safely perform their
role and reduce the impact of fires if they
occur.
Key Contents
Legislation
Principles of Combustion
Fire Procedures
Role of Fire Warden/Marshal
Fire Extinguishers
Reducing the risk
Fire Watch Training
Duration (4 Hours)
This Course is aimed to properly train
Personnel responsible and designated
to perform Fire Watch duties during
Cutting ,Grinding ,Welding and similar
Operations
Key Contents
Duties &responsibilities
Potential Fire & explosion Hazards
Fire Chemistry
Fire extinguishing methods
Personal Protective equipment
Emergency response plan
Engineering Controls
Floor Marshal Training
Duration (4 Hours)
This course is aimed to ensure that
high rise Floor Warden/Marshals are
Knowledgeable about the duties and
responsibilities of Fire Prevention and
emergency response in the Workplace
Key Contents
High rise Complexity
Major Causes of Fire
Fire & Life Safety Systems
Emergency evacuation Procedures
Individuals Needing Assistance& Special
Considerations
Duties of Floor Warden/Marshals
Fire response checklist& Inspection
Fire Extinguisher use& Safety

Basic First Aid Course
Duration (3 Hours)
The Basic First Aid course is designed
for clients who wish to have a greater
understanding of First Aid. This
course includes illnesses and injuries
and through the scenarios can be
contextualized to your customers’
requirements. The course will meet the
recommendations of the Health and
Safety Executive for training emergency
aid to the appointed person.
Key Contents
Basic Life Support
Life Threatening Conditions
Secondary Survey
First Aid Topics
First Aid Health and Safety
Basic First Aid & CPR Training
Duration ( ½ Day)
The First Aid at Work course is designed
to meet the requirement of organizations
whose first aid needs assessment as
determined that their organization
require full First Aid at Work trained
employees. This course will provide all
the required first aid skills necessary to
manage a patient that is not breathing
normally, is unconscious, bleeding or is
ill or injured prior to the arrival of the
emergency services.
Key Contents
Scene Survey
Basic Life Support
CPR Adult (Cardiopulmonary
Resuscitation)
Secondary Survey
First Aid Topics
Emergency First Aid plus
CPR & AED Training
Duration (1 Day)
The International Emergency First
Aid (CPR/AED) Course is designed
to train individuals and company
staff that requires Health and Safety
Executive approved first aid at work
training including automated external
defibrillation. This course will provide
the necessary skills to manage a patient
that is unconscious and not breathing
normally until the arrival of the
emergency services. This course meets
the guidelines of the UK and European
Resuscitation Councils for Basic Life
Support and the use of an AED.
Key Contents
Scene Survey
Basic Life Support
Resuscitation)
Automated External Defibrillation
Basic Life Support Training
Duration (1 Day)
Every year, too many people die in
situations where first aid could have
given them the chance to live. On a
Basic Life Support course, you’ll learn
vital skills to be the difference between
life and death in an emergency. On
successful completion of this half day
course, delegates will gain certification
in line with Health and Safety Executive
guidelines.
Key Contents
BLS
CPR
Advanced First Aid Training
Duration (3 Days)
The Advanced First Aid course is
designed for clients who wish to have
a greater understanding of First Aid.
This course includes illnesses and
injuries and through the scenarios
can be contextualized to individual
establishments requirements.
Key Contents
Anatomy and Physiology
Principles of First Aid
Scene Survey and Basic Life Support
Resuscitation)/CPR Child/CPR Infant
Oxygen Therapy and AED Operations
Secondary Survey
Patient Positioning and Transportation
Health & Safety Legislation and Accident
Recording
First Responder Training
Duration ( 5 Days)
As those who arrive first at the scene of
an emergency, certified first responders
must possess the skills and knowledge
needed to help ill or injured persons until
advanced medical assistance is available.
Read on to learn about the most
popular courses for aspiring certified
first responders, as well as training
information. First responder training is
generally offered through a single course.
Classes in the basic first responder
course include lectures, demonstrations
and interactive practice.
Key Contents
scene and patient assessment
circulation, airway and breathing (CAB)
lifting and moving patients,
basic first aid and triage
Legal and ethical issues of emergency
treatment
overview emergency medical system
(EMS) services

Emergency Response Training
Duration (ERT 5 Days)
This course is designed for members
of the Company ERT, who provide an
emergency response to fellow Colleagues
involved in Accidents and establish
working emergency response team
capable of responding to, and effectively
managing any potential emergency
situation on the Company Premises.
Key Contents
First aid
Fire Fighting
Incident Control
Team Work
Rescue and Self Rescue techniques
Hazardous Substance Awareness
Confined Space Rescue
Breathing Apparatus and Usage.
Hi-Angle Rope Access Safety
Course
Duration (5 Days)
This course is designed for members
of the Company ERT, who provide an
emergency response to fellow Colleagues
involved in Accidents and establish
working emergency response team
capable of responding to, and effectively
managing any potential emergency
situation on the Company Premises.
Inspection of the climbing equipment and
accessories and their use and limitations
Preparation for rope access, and
assemble personal rope access
equipment
Tying rope knots, and their appropriate
application
Working at height safety awareness,
including PPE
Responsibilities of the team members
Construction, use and limitations of the
various safety ropes, nylon anchor slings,
steep-slope and high angle abseiling
Perform basic rope access maneuvers,
after rigging the rope system
Rigging and use of basic hauling system
Recognition of potential hazards and the
recommended safe practices employed to
avoid accidents and personal injury
Perform a rescue involving a decent of an
unconscious victim
Inspection, maintenance and storage of
access equipment, ropes and accessories
Emergency action plan

HSE Leadership & Management
at the Workplace
Duration (1 Day)
Key Contents
Terms and definitions -hazard, risk,
Control measure, accident and near miss
Health and safety risks and implement
safe working practices and procedures as
per principles or risk control
Role of supervisor in communicating,
implementing and monitoring safety
policy at workplace
Monitoring health and Safety and
Improving performance
Accident investigation principles and
practice
Role of supervisors, managers and other
relevant parties
Safety Officer Course
Duration (3 Days)
To prepare individuals to carry out
the duties of the Safety Officer in
Construction and General Industry
Key Contents
Introduction to Health and Safety
Management
Roles and Responsibilities of Safety
Officer
First Aid
Workplace Equipment and Hazards
Personal Protective Equipment
Materials Handling Storage and Disposal
Cranes
Working at height Safety ,Fire Safety,
Welding Safety, Excavation Safety
Flammable and Combustible Liquid and
Confined Space
Emergency Preparedness and Response
and Risk Assessment
Accident Investigation
Site Safety Supervision Training
Duration (03-Days)
To reduce workplace accidents and ill
health by improving the health and safety
management system through effective
leadership and Management
Key Contents
Fire Hazards, Classifications and Controls
Assisting in Fire Risk assessment and
inspections
Slips, trip and fall hazards and control
Work at Height hazards and control
Confined Space Hazards and control
Emergency Response and First Aid

Behavioral based Safety Training
Duration (4 Hours)
Organizations often have effective
training, appropriate procedures and
state-of-the-art safety equipment.
However, none of that matters if the
people in your organization don’t use
what they learned in training, don’t
consistently follow the procedures
and/or use safety equipment. From
skipping steps in a confined space entry
procedure, to failing to wear PPE at the
appropriate time, to not drinking enough
water to prevent heat stress, getting
people to make consistent safe choices is
often a challenge. These challenges can
be overcome by implementing Behavior-
Based Safety (BBS).
Key Contents
Benefits of BBS
Reasons why safety program are not
working
Meaning of BBS
Obstacle to BBS
Organizational performance model
Basis of BBS
Human behavior
ABC model
Consequence of bad behavior
Electrical Safety
(Duration 4 Hours)
This course describes the hazards of
electrical work and basic approaches
to working safely. You will learn skills
to help you recognize, evaluate, and
control electrical hazards. If you are not
a qualified electrician, but face a risk of
electric shock that is not reduced to a
safe level by the electrical installation
requirements. For example, if an
employee works near exposed energized
electrical conductors in equipment
or distribution systems such as open
junction boxes, then he or she faces a risk
of electric shock and needs this training.
Key Contents
Principles of Electricity
Terms on Electricity and Fundamentals
Primary Electrical Hazards & Electricity
Induced Injuries
Electrical Fires
Important Safety Measures
Preventing Electrical Hazards
Hand and Power Tools Safety
Duration (4 Hours)
Hand and power tools are a part of our
everyday lives and help us to easily
perform tasks that otherwise would be
difficult or impossible. However, these
simple tools can be hazardous, and have
the potential for causing severe injuries
when used or maintained improperly.
This training will enable individuals to
learn the potential hazards associated
with the use of hand tools and power
tools as well as the safety precautions
required, preventing those hazards from
occurring.
Key Contents
Hand held Tool injuries and How to avoid
tool injuries
Use and Maintenance of tools
Safety precautions in using tools
Electric tools – Basic Safety plus;
Drills
Planers
Pneumatic Nailing and Stapling Tools
Jackhammer
Circular Saw Safety
Grinding Wheels
Welding/Hot wok Safety
Duration (4 Hours)
Many aspects of maintenance

and engineering work within
organizations involve welding, burning,
cutting, grinding and working with
bitumen boilers etc. When these
activities are carried out in direct contact
with, or in close proximity to, flammable
or combustible substances there is the
risk of explosion, fire and the production
of toxic substances.
The potential consequences of these are
serious injury, ill-health and or damage
to property and the environment. It is
therefore necessary to have a control
procedure to reduce the risks associated
with Hot Work to an acceptable level.
Key Contents
Hot Work Permit
Fire Watch
PPE’s
Hot Works - Welding Electric Rod
Respiratory Protection
Welding Equipment Checks
Hot Work in Confined Space
Using the Welding Equipment such
as Oxy Cutting Equipment, Fire Safety
Precautions and Compressed Gas
Cylinders
Safe Practices
Lock Out/Tag Out
Duration (4 Hours)
This half-day Isolation (Lock out Tag
out) training programme is intended
as a basic training platform for people
operating machinery under supervision
across a range of industries.
The course provides candidates with the
knowledge on the basics of isolation
systems and the steps involved to isolate
correctly. It involves workplace examples,
use of plant isolation procedures and
isolation equipment. The participants
will understand sources of hazardous
energy and the steps of planning,
isolating, verifying and locking for each
energy source.
Key Contents
Purpose for Lock out/Tag out.
Components of an energy control
program.
Main elements in lock out/tag out
procedures.
Key elements of a periodic inspection
of the energy control device to restore
energy and equipment.
Group lock out/tag out methodology
Ergonomics
Duration (4 Hours)
Every year more than 5 million workers
are experiencing MSD because of the way
they use their body at work. From pinch
nerves to soaring muscles MSD can affect
your body. We used to think these types
of problems effect only people using
heavy manual handling but today we
have MSD can strike anyone. This course
is to raise the awareness to recognize
the signs and symptoms of MSDs and
participate and support the management
in identifying workplace hazards and
protect them.
Key Contents
Introduction to Office Ergonomics
MSDs signs and symptoms and way to
resolve
Various risk factors in MSDs
Control Measures
Engineering Controls
Hazard Identification Training
Duration (4 hours)
Hazards are present everywhere, and
each of these hazards are having specific
risk, the problem is if we cannot identify
the hazards and don’t do anything about
its risk. There are ways to control these
hazards and its corresponding risk but
the problem is if you cannot identify it
and don’t know which control measures
to apply.
Key Contents
Definition of Hazard and Risk
Different types of Hazards
Hierarchy of control measures
Risk assessment
Reactive and Proactive monitoring

H2S Training
Duration (2 Hours)
This H2S training will teach the student
how to properly prepare for, identify, and
react toHydrogen Sulfide Exposure
Key Contents
How H2S is created/formed
Areas where H2S is commonly found
The properties and characteristics of H2S
gas
The physiological effects of H2S gas and
the critical factors which determine the
degree of harm to humans
The occupational/workplace exposure
limits (OEL/WEl0 of H2S
The purpose and types of H2S detection
equipment
Alarms systems and actions to be taken in
response to alarms
The purpose and types of emergency
breathing apparatus
The role ER teams in an H2S
emergency
Authorised Gas Testing-AGT
Duration (5Hours)
Gas Testing training course is designed
for workers who may need to undertake
monitoring of potentially hazardous
atmospheres in the workplace.
These areas that may need to be
atmospherically tested.
Key Contents
Confined spaces,
Hazardous material storage areas,
Restricted spaces,
Areas which contain dangerous goods
Hole Watch/Attendant
Duration (4 Hours)
Confined Space works needs time,
preparations, safety procedure and
proper communication, The team who
will be working are having specific
responsibility for the safety of the entire
team all throughout the duration of the
Confined Space works especially the
Hole watch or the CS attendant. He must
be knowledgeable with his responsibility
to avoid accidents from happening or to
control any accident if it happens.
Key Contents
The fundamentals of confined spaces.
Hazards and Risk while working in a
Confined Space
Confined Space entry permit
Function and duties of a Hole watch
Emergency and Rescue Procedures
Contracted Rescue personnel
Importance of Confined space training
Confined Space Awareness
Training
Duration (½ Day)
This course is professionally developed in
accordance with OSHA standards. Upon
completion of this course, the individual
will be able to understand the procedures
that are required to follow during the
confined space activities.
Key Contents
Definition of confined space
Permit-required confined space
Hazards and risk associated with confined
space and control measures
Key elements in confined space program
Duties and responsibilities of each member
of the confined space entry team.
Gas testing requirements
Emergency equipment
Confined Space Entry Training
Duration (1 Day)
This course provide employees skills and
knowledge to work safely in a confined
space and avoid being exposed to
hazardous conditions or atmosphere
Key Contents
Definition of confined space
Permit-required confined space
Hazards and risk associated with
confined space and control measures
Key elements in confined space program
Duties and responsibilities of each
member of the confined space entry
team.
Gas testing requirements
Emergency equipment practical using
tripod

Excavation Safety
Duration (4 Hours)
The Excavation Safety Course helps
employers and employees comply
with Excavation safety standards by
determining what type of working
hazards exist, how to correct them and
the responsibilities of the competent
person. It also conveys the importance
of using the right protective system
during excavation work. This training is
designed to instruct the worker on the
various hazards associated with this type
of work, as well as instruct the worker
on the proper procedures and controls to
ensure safe work practices.
Key Contents
Terms and Definitions
Excavation Hazard and Risk
Excavation planning Requirements
Causes of Trench failure
Protective Systems requirements
Soil Classification and Inspection
Types of Protective System
Personal Protective Equipment
Duration (3 Hours)
Hazards exist in every workplace in
many different forms: sharp edges,
falling objects, flying sparks, chemicals,
noise and a myriad of other potentially
dangerous situations. Controlling a
hazard at its source is the best way to
protect employees. Depending on the
hazard or workplace conditions, the use
of engineering or work practice controls
to manage or eliminate hazards to the
greatest extent possible are always
recommended first. When engineering,
work practice and administrative controls
are not feasible or do not provide
sufficient protection, employers must
provide personal protective equipment
(PPE) to their employees and ensure its
use.
Key Contents
Protecting the Employees from
Workplace Hazards
Hazards/ Injuries related to use of
inappropriate PPE
Criteria for Selecting
Appropriate PPE
Head Protection
Eye Protection
Hearing Protection
Foot Protection
Hand Protection
Body Protection
Site Safety Induction
Duration (2 Hours)
The Site Safety Induction is important
as all sites are different and have a wide
range of hazards which will change as
the site develops. This site induction
provides you with information on the
current hazards of the site and tells you
about the site rules.
Key Contents
Emergency Procedures and Site Rules
Welfare Facilities
Site Hazards
Housekeeping
First Aid
Accident Reporting
Fire Safety and PPE
Working at Height Safety Training
Duration (4 Hours)
Working at height is considered to be
one of the main causes of fatalities in the
workplace, and since working at heights
is common activity in any company,
workers are exposed to the hazards it will
create. Workers need to be trained before
they are allowed to work in any activities
in which height is involved.

Key Contents
Hazards and Risk involve when working
at height
Different types of working platform used
when working at height
Stairways and ladder
Fall Prevention and Protection
Personal fall arrest system
Activities and working areas where Fall
protection is needed
Fall protection plan
Safety monitoring
Hazard Identification Training
Duration (4 Hours)
Hazards are present everywhere, and
each of these hazards are having specific
risk, the problem is if we cannot identify
the hazards and don’t do anything about
its risk. There are ways to control these
hazards and its corresponding risk but
the problem is if you cannot identify it
and don’t know which control measures
to apply.
Key Contents
Hazard and Risk
Different types of Hazards
Hierarchy of control measures
Risk assessment
Reactive and Proactive monitoring
JSA / Risk Assessment
Duration (4 Hours)
This course is designed to provide
participants with the basic skills and
knowledge to enable them to perform
their duties to a high standard when
carrying out risk assessments.
A properly implemented programme
of risk assessments can assist in the
prevention of injuries, fatalities, property
damage incidents and other losses. This
not only helps to prevent human loss and
suffering, but also assists the effective
management and finance of any business
or organization.
Key Contents
Domino Theory of Accident Causation
Categorization of Accident and Health
Risks
Types of Hazards and why to manage
Risk Assessment and Monitoring its
Purpose
Competence of Carrying out Risk
Assessment
5 steps to Risk Assessment
Safe Systems of Work
Risk Assessment recording and review
Job safety analysis
PPE
Risk Assessment
Duration (4 Hours)
A risk assessment is a careful
examination of what, in your work, could
cause harm to people. Only by making
Risk assessment you can identify the
hazards that can affect your workforce
and help you decide which control
measures is adequate and which one is
not.
Key Contents
Hazard and Risk identification
Risk Assessment and its purpose
Competence of Carrying out Risk
Assessment
5 steps to Risk Assessment
Safe Systems of Work
Monitoring

Lead Auditor Training
ISO 9001-2008 (IRCA)
The implementation of quality
management and the Guidelines is
designed to encourage and assist:
The management of projects and
contracts by all customers and service
providers to achieve consistently the
required outcomes
A better customer service approach by
service providers
Continual improvement in the delivery
of project and contract outcomes and
A consistent approach by agencies
in specifying, and service providers
in providing/implementing Quality
Management Systems, Quality
Management Plans (including design
plans), and Inspection and Test Plans,
and in monitoring their implementation
Lead Auditor Training OHSAS
18001-2007 (IRCA)
OHSAS 18001 requires organisations
to review and continually improve
their occupational health and safety
performance. Organisations should
conduct regular occupational health
and safety audits to evaluate how
effectively occupational health and
safety issues are being managed and
to identify opportunities for
improvement.
Key Contents
Purpose and structure of the OH&S
Standards (OHSAS 18001, ILO OHS
2001)
Review of OH&S legislation and codes of
practice
Identification of OH&S hazards and risk
evaluation
Principles of auditing, auditor skills and
responsibilities and the audit cycle:
Planning - use of checklists
Interviewing and evaluation of
information
Observation - objective evidence
Evaluating the significance of
nonconformities
Corrective actions and effective follow-
up programmes
Effective improvement
Accreditation and certification
Sources of information and further
development
Exam
Lead Auditor Training
ISO 14001-2004 (IEMA)
The course is designed to equip the
delegates with a basic understanding
of the principles of environmental
auditing and to furnish them with
the knowledge, skills and techniques
necessary to participate effectively as a
team member for environmental audits
or other related activities. The course
syllabus touches on a number of topics,
including:
Environmental pressures and
industry’s response
Environmental management
systems (ISO 14001 & EMAS)
Overview of environmental
legislation
Established in 1984, the
International Register of
Certificated Auditors (IRCA)
has earned a reputation
for integrity, value and
best practice by providing
this assurance through the
evaluation and certification
of auditors against rigorous,
internationally recognized
auditor competence
requirements.

Evaluation of environmental impacts
Good Management Practice - what to
look for during an audit
Audit methodologies - planning,
preparation, on-site activities,
reporting and follow up in
accordance with the requirements of
ISO 19011.
On-site visit and reporting
Examination
Internal Auditor Course – Quality
Management System)
Duration (One/Two Day)
One day introduction to internal auditing
course provides an understanding of how
to audit an effective Quality Management
System using theory and group exercises.
A basic level understand is achieved and
work based mentoring is recommended
as a support tool after training or two day
internal auditor training is attended.
Key Contents
Introduction to quality management
systems
Management of internal audit schedules
and reports
Preparation of internal audit check-lists
(and their pros and cons)
Process-based auditing techniques
(how to gain objective evidence)
Auditing behavior (how to ask the
questions)
Implementing and following up corrective
actions
Internal Auditor Course
(ISO 14001)
Two day Internal auditor is designed to
provide delegates with an understanding
of the requirements of auditing EMS
and teaches the benefits and pitfalls in
auditing such systems.
The purpose of ISO 14001
The audit cycle
Planning an EMS audit
Preparation of internal audit check-lists
(and their pros and cons)
Auditing techniques (how to gain
objective evidence)
Carrying out a mock EMS audit
Audit reporting
Auditing integrated systems
Raising corrective actions for problems
Following up corrective actions
QMS/EMS/OHSAS (Internal Audit)
Awareness Program
The Organisations planning for
certifications start the course towards
the certification through employee
awareness programs. The organizations
that promotes good system will first
start their certification program with
audit awareness and skill development
in their respective areas of certification.
DISS also understand the requirement
of organizations and their constraints
to provide to a large group developed
tailored courses to have an effective
implementation of their management
system.
This one/ two day program will be
catering the needs of the organization.
ISO Consultancy – QMS/EMS/
OHSAS
DISS expert consultants will work
with the organization to identify the
main requirements of the relevant
management systems standards, and
the role of organization. They will
analyse the needs and expectation of all
interested parties to establish various
influencing factors and developing
the policy and objectives. They will do
assist in appointment of management
representative and establishment of
objectives at appropriate level and
functions. They will do in-depth analysis
of organizational structure and its
linkages. They will set the plan for
defining and developing procedures/
reviewing analysis of internal reviews
and training of the person responsible for
developing activities for the management
system realization in association of
the organizations personnel. DISS will
provide training for internal auditors and
participate in initial series of internal
audits and help top management in
conducting effective management review
meeting.
Apart they guide on continual
improvement of the implementation
process and certification issues.

Security officers/Guards provide monitoring services for
property owners to provide a safe environment and prevent
violence. A security officer plays many different roles, but his
primary task is to prevent crime and protect the property..
The presence of a security officer on the premises often
serves as a deterrent to potential lawbreakers. Security
guards work in public and private buildings, as well as retail
and wholesale establishments.
Key Contents
Role and Responsibilities
Patrolling – Things to consider prior to and
while doing patrol
Access and egress control – Identify purpose
of access and egress control and duties of
security guards in different methods.
Search Procedures – List conditions, types
and actions to be taken and records need to
be maintained after searching.
Communication – Importance of
communication and its importance.
Reporting and Recording – Identify Various
records and reports guard officer need to
maintain

BASIC SCAFFOLDING TRAINING
Duration (3 Days)
This course is designed to give
participants the knowledge and skills
to safely and efficiently perform basic
scaffolding. The course covers regulation,
safety requirements. Tube and fitting,
frames, mobile scaffolding, ladders and
trestles
Key Contents
Introduction to Scaffolding - BS 5973
Types of Scaffolds
Material Familiarization
Tools
Safety While Working
Light Duty Access Towers
Ties and Rakers
SCAFFOLDING SUPERVISOR
TRAINING
Duration (3 Days)
This course is designed to give
participants the knowledge and skills to
safely and efficiently perform Scaffolding
Supervisor. The course covers regulation,
safety requirements.
Key Contents
INTRODUCTION TO SCAFFOLDING
FAMILIRISATION - BS 5973: 1993
TYPES OF SCAFFOLDS
MATERIAL FAMILIRISATION
TOOLS REQUIRED
SAFETY WHILE WORKING (WORKING AT
HEIGHT)
TERMINOLOGIES
LIGHT DUTY ACCESS TOWERS
TIES & RAKER
LOAD BEARING CAPACITIES
SCAFFOLDING INSPECTOR
Duration (3 Days)
To provide scaffold users, erectors and
inspectors with the regulations, safety
guidelines and procedures needed to
recognize and eliminate hazards in the
field.
INTRODUCTION TO SCAFFOLDING
Key Contents
FAMILIRISATION - BS 5973: 1993
TYPES OF SCAFFOLDS
MATERIAL FAMILIRISATION
TOOLS REQUIRED
SAFETY WHILE WORKING (WORKING AT
HEIGHT)
TERMINOLOGIES
LIGHT DUTY ACCESS TOWERS
TIES & RAKER
LOAD BEARING CAPACITIES and
INSPECTION CHECK LIST
SCAFFTAG SYSTEM and SCAFFOLDING
REGISTER
BASIC RIGGING TRAINING
Duration (3 Days)
This course covers the functions
required to undertake basic rigging to
meet the minimum formal training and
assessment standards for the purposes of
certification through Workplace Health
and Safety
Key Contents
Minimum requirements and
qualifications
Duties and responsibilities
Parts and components of lifting
Planning

Inspection and certification
Terminologies / nomenclature
Components involved in a lifting
operation
Lifting gear – illustrations and user
inspections
Mode factors (different hitches) – hand
signal, safety while lifting operation
Pinch points
Working at heights
Do’s and don’ts
Rigging Supervisor Training
Duration (3 Days)
This course covers the functions required
to undertake Rigging Supervisor to
meet the minimum formal training and
assessment standards for the purposes of
certification through Workplace Health
and Safety.
Key Contents
Introduction to QP Regulations Rev.4
Duties and Responsibilities
Introduction to LOLER, PUWER and BS
7121 part 1 – Safe use of cranes
Physical components of lifting operation
Familiarization with different types of
cranes
Working with variable capacity mobile
cranes
Ground bearing pressure/ outrigger loads
Crane capacity load charts and ASLI setup
Load weight calculations
Center of gravity calculations
Rigging and lifting terminologies
Various rigging methods/ mode factors
Load angle factors
Rigging problems
Working near power lines
Man riding using mobile cranes
Tandem lifts
Hand signals
Safety while lifting operation
Compiling a lifting plan
Lifting Awareness Training
Duration (3 Days)
To train delegates in the principles that
support the correct slinging of different
types of loads, in the safety precautions
to be taken whilst working with rigging
equipment, and in the inspection and use
of all associated equipment. The course
is a mix of theoretical and practical
sessions, during which delegates will
be required to demonstrate their level
of knowledge and understanding of the
training programme content.
Key Contents
Be able to assess loads in terms of their
weight and centre of gravity.
Have a good understanding of
SWLs, colour coding and inspection
requirements.
Be able to carry out pre-use inspections
on equipment used in rigging operations
to ensure safe lifting.
Be able to sling loads and ensure they are
secure and ready for lifting.
Be conversant with the correct hand and
radio signals to be used.
Be aware of the correct use of rigging
equipment (e.g. chain blocks, Tirfors,
slings, shackle, beam clamps,etc).
Be able to prepare and lift loads using
rigging equipment, and to use cross
hauling techniques to safely move and
deposit various loads.
Be aware of all safety precautions to
be taken whilst working with rigging
equipment.
Be able to restore the work area and be
aware of post-operational requirements.

Defensive Driving Light
Duration 6-8 hrs
Key Contents
Basic steps in Collision prevention
Factors to control before you start
to drive
Characteristics of a driver –
Distracted, impared, fatigued etc
Unsafe Driving behaviours
Collision proofing and habits of
good personal behaviours
Defensive Driving Heavy
Duration 8 hrs
Key Contents
Driving is your Business
Traffic Road Work Safety Course
Work zones often narrow the travel
lanes and alter the road condition,
creates temporary damages, alteration
to the road way. For Keeping roadway
construction areas safe employers need
to ensure all including pedestrians,
workers, commuters are made aware
about the traffic zone safety hazards
and precautions need to be taken. This
course will effectively improve the
awareness for employees and other
relevant parties and increase the
effectiveness of the work zone safety
program.
Key Contents
Road Work Hazards – Understanding the
terms and definitions of Road, Roadway,
footway, hardshoulder etc. Familiarise
different road work and hazards.
Controlling hazards. Implementing
signages, guarding, lighting protection
in road works and how to implement
traffic management plans.
Safe Driving on Work zones - Safety tips
for drivers operating in work zones.
Safe driving Course
Qatar
Qatar driving can be intimidating,
frustrating and even dangerous.
Experienced drivers, however have
adapted and found - knowing what
to expect can be half the battle. You
wont be able to change the system
so better to be aware about the
rules of and regulation and learn the
techniques to be safe. Qatar’s road is
expanding alongwith the infrastructure
development. Many multi lane
highways are being constructed,
particularly in and around Doha,
however there is a high rate of fatal
accident compare to other developing
nations.
Key Contents
Understand how to maintain a safe
space
Improve observational techniques
Add to knowledge of Qatar road traffic
law
Understand how to maximise safety in
the driving environment
Qatar driving can be
intimidating, frustrating and
even dangerous. Experienced
drivers, however have adapted
and found - knowing what
to expect can be half the
battle. You wont be able to
change the system so better
to be aware about the rules
of and regulation and learn
the techniques to be safe.
Qatar’s road is expanding
alongwith the infrastructure
development. Many multi
lane highways are being
constructed, particularly in
and around Doha, however
there is a high rate of fatal
accident compare to other
developing nations. Traffic
congestion can be an issue
during peak hours and
shortage of limited public
transport services makes the
situation worse.

Confined Space Consultancy
DISS can assist clients to meet the legal
requirements for entering and working
in our around Confined Spaces. Our
Confined Space expertise can ensure
your work site meets all relevant
International Standards.
Working in near a Confined Space carries
a great level of risk. DISS’s consultants
and trainers are fully equipped with the
knowledge and industry experience to
develop plans for your work site that
result in safer operations.
DISS can assist you in developing the
following;
Confined Space Entry Permits
Confined Space Risk Assessments
Confined Space Policies and Procedures
Confined Space Registers
Confined Space Audits
Confined Space Rescue Plans
Height Safety Consultancy
DISS can assist our clients to ensure they
are working safely at heights. Our height
safety experience and expertise allows
DISS to thoroughly observe risks that
may arise when working at heights.
Working at heights can be extremely
dangerous. If correct systems are not put
in place, death or injury can occur. DISS
can ensure your work site complies with
the relevant International Standards and
legislation’s.
Height Safety consultancy by DISS can
assist you in developing;
Heights Safety Policies and Procedures
Heights Safety Risk Registers
Heights Safety Risk Assessments
Workplace Risk Assessment
consultancy
Our experienced safety consultants will
work with your organisation through
the full risk management process or
can be commissioned to conduct a
risk assessment on a specific area of
your workplace. Once the workplace
hazards have been identified, then
your organisation can adopt a risk
management approach to address
priority hazards to ensure the safety of
workers.
Our safety services include:
Compliance audits & practical advice to
achieve compliance with OHS legislation
Risk Management Programs (Identify,
Assess, Control & Review)
Review of current risk assessment
process & protocols

Review of your business operations,
structure, existing safety systems, safe
work practices
Review safety training of employees
Emergency Evacuation Plans
consultancy
Emergency Action Plans are an important
aspect of safety at your workplace
and they’re required to be written. The
Emergency Action Plan (EAP) could
mean the difference between chaos
and order during an actual emergency.
Remember that an EAP is only as good as
your employees’ knowledge and practice
of it, so be sure to train employees and
practice the plan regularly!
According to law, an emergency action
plan must include the following and DISS
expertise can help clients in developing:
Procedures for reporting a fire or
emergency
Procedures for evacuation including
routes
Procedures in place to account for all
employees after an evacuation
Procedures for those employees who will
provide medical or rescue duties
The name and job title of who may be
contacted by employees if they have
questions about the plan or their
responsibilities
Integrated Management Systems
– Training and consultancy ISO
9001, ISO 14001 and OHSAS 18001
By the end of this course, you will
understand the foundations, structure
and vocabulary of the ISO 9001:2008
(Quality Management), ISO 14001:2004
(Environmental Management) and
OHSAS 18001:2007 (Occupational Health
and Safety Management) standards.
An integrated approach to systems
management can make it easier to see
how compliance contributes to your
company’s results.
Attending this course will strengthen
your ability to achieve integration
and lead to higher productivity and
performance levels across your
organization.
Course outline:
Quality management and the ISO 9000
model
Environmental management and the ISO
14000 model
Occupational health and safety and the
OHSAS model
Interrelationship of the ISO 9001, ISO
14001 and OHSAS 18001 standards

Soft skills are increasingly becoming the hard skills of
today’s work force. Its just not enough to be highly trained in
technical skills, without developing the softer, interpersonal
and relationship-building skills that help people to
communicate and collaborate effectively. DISS’s Soft Skills
Trainings are designed for individuals and organizations who
struggle to find meaningful ways to remain competitive and
productive.
When your workforce has lots of
technical skills but an absence of
soft skills, you have a soft skills
gap. Soft skills are what accompany
the hard skills, and help your
organization use its technical
expertise to full advantage.
Soft Skills Trainings…
Why
Soft Skills
Matter?

Team Building Training
Duration (1 Day)
Course Contents:
What is a team?
How to recognize a successful team
Individual team roles
How is our team performing?
Individual and team development plans
Telephone Techniques Training
Duration (1 Day)
Course Overview:
To confidently and effectively
communicate using the telephone, to
become a well-organized competent
professional using the telephone.
Objectives:
To understand the difference between
face to face and voice communication
Understand the need for clear and
concise understanding between all
parties
Understand what constitutes excellent
Customer Care
Agree on the importance of professional
telephone techniques
Provide effective questioning and
listening techniques
Recognize why it is important to own
the call
Deal with difficult/angry callers
Develop a personal action plan
Course Contents:
Effective Communication Skills
Voice & Tone Control
Questioning & Listening Techniques
Listening Skills
Telephone Manners
This training course is
designed to aid a new,
or established teamwork
together in a more confident
and relaxed atmosphere.
Appreciate other team
members and the skills they
have, whilst recognizing the
need to retain individual
thought process.

Time Management Training
Duration (1 Day)
Course Contents:
Create your own personal system for
managing time
Prioritize high value-adding tasks
Cope with interruptions and change
Planning with flexibility
Multi-task with focus
Use breaks effectively to recharge
Un-learn bad habits
Seeking support and learning to
delegate assertively
Self motivate and reward
This is a training course about managing time effectively so it
becomes an asset rather than an obstacle. Use your time well
and remove barriers to being organized and in control. Time is
the most democratic commodity that there is, everybody has
exactly the same amount of it - 24 hours a day, 60 minutes in an
hour and 60 seconds in a minute. Why is it that some of us never
seem to have enough. This one day course hopefully dispels the
myth that there is never enough time.
This course is for anyone who has ever felt overwhelmed
by a long ‘to do list’ with no end in sight! It is for delegates
who would like to better manage their time, respond well to
changing and growing demands, and achieve more without
working late.

Customer Care
Duration (1 Day)
Course Overview:
An opportunity to appreciate the
business value of providing excellent
Customer Care Gain skills in handling
difficult customers. How to ensure
that your personal style helps not
hinders. Gain confidence in dealing
with different types of people on the
telephone.
Course Contents:
– Introduction and Objectives
– What is Customer Care?
– What is the true value of giving Customer
Care?
– Who are your Customers?
– First Impressions
Welcoming Diversity
This is a training course about managing time effectively so it
becomes an asset rather than an obstacle. Use your time well
and remove barriers to being organized and in control. Time is
the most democratic commodity that there is, everybody has
exactly the same amount of it - 24 hours a day, 60 minutes in an
hour and 60 seconds in a minute. Why is it that some of us never
seem to have enough. This one day course hopefully dispels the
myth that there is never enough time.
This course is for anyone who has ever felt overwhelmed
by a long ‘to do list’ with no end in sight! It is for delegates
who would like to better manage their time, respond well to
changing and growing demands, and achieve more without
working late.

– Effective Communications
– Staying effective on the telephone
– Planning the outgoing call
– Owning the Problem
– Assertiveness
– Handling Difficult Situations
– Building long-term relationships with
Customers
– Developing a Personal Action Plan
Data Protection Act Training
Duration (1 Day)
Course Overview:
The Data Protection Act 1998 came
into force in March (E99 with updates
in 2002 lasting until 2007 ). The
legislation means that it is unlawful for
any Company or individual to process
any form of personal data until they have
notified the Information Commissioner.
This of course aims to provide a better
understanding of the act and what
the legal responsibilities are for the
Company and its individual
employees.
Course Contents:
– Why the act was introduced
– Detailed look at the principles on which
the Act is based
– The legal obligations faced under the act
for employers and employees
– How to notify the Information
Commissioner.
– The penalties for violating the Act
– Complying with the basic requirements
of the Act
– Practical examples throughout
Dealing with Difficult People
Training
Duration (1 Day)
Course Overview:
This course enables delegates to
understand the processes which
will make them more effective and
increase their confidence and sense
of understanding of difficult behavior
within people.
Course Agenda:
Develop specific strategies for conflict
resolution
Recognize classic profiles of difficult
people an strategies for handling them
Pre-empt challenging situations and
avoid escalating them further
Develop communications skills designed
to improve your delivery of bad or
unpleasant news
Recognize personality types with which
you may clash
Develop assertive skills and behaviors
Handle aggressive behavior
Deliver negative feedback to a colleague
or subordinate
Give positive feedback
Calm angry, upset, and unresponsive
individuals
Disciplinary Procedures
Duration (1 Day)
Course Overview:
This course allows Managers and

Supervisors to examine safe disciplinary
practice and demonstrates ways to turn
around poorly performing employees.
Course Agenda:
Defining problems and problem
Employees
The causes of disciplinary and
performance problems
Your impact on discipline and
performance
Investigating, fact finding and
documenting evidence
Effective action plans
Planning the disciplinary meeting
Interviewing skills
Essential follow-up and keeping the
Employee on track
Effective Meeting & Facilitation
Skills Training
Duration (1 Day)
This course is aimed at developing
the skills and techniques required to
maximize the effectiveness of meetings.
It is particularly relevant to those who
chair or plan to chair meetings on a
regular basis.
Course Objectives:
The objectives of the course are to enable the
delegate to:
– To describe the basic principles of
conducting effective meetings
– Understand the various roles needed to
run an effective meeting
– Understand the benefits and applications
of group communication & facilitation in
the workplace
– Identify the core skills required for
effective facilitation
– Understanding group dynamics
– Stimulate group discussion
– To chair a meeting using these skills and
techniques
Emotional Intelligence
Duration: 1 day
Course Overview:
This highly interactive course gives
the delegate a broad overview of the
subject of Emotional Intelligence. The
course will explore their emotions and
the effects they have on us, along with
what makes us think, feel and act in
the way we do. There will be frequent
opportunity throughout the day, using
role-play, group discussion etc to
practice new techniques.
Course Outline:
Understand the key concepts of
emotional intelligence
Identify and respond to your emotions
Inspire more co-operation, trust and
confidence in others
Start labeling feelings, stop labeling
people and situations
Resolve conflict more confidently
Improve decision making and achieve
better results
Recognizing our emotions and how they
impact on our behavior
Assessing current levels of emotional
competence and areas of improvement
Exploring self awareness
Exploring self regulation
Exploring motivation
Exploring empathy

Equality and Diversity Training
Duration: 1 day
Course Contents:
– Understanding and defining Equality
and Diversity
– Good management practice
– Your legal requirements
– Recognizing discrimination
– The importance of language and
conduct in the workplace
– Problem situations and challenging
inappropriate behavior
– Including discrimination and prejudice
– The way forward
– Summary and evaluation
Face to Face Communication
Duration (1 Day)
Course Overview:
Face to Face communication
is the process by which people
exchange information, feelings,
and meaning through verbal and
non-verbal messages. Interpersonal
communication is not just about what
is actually said - the language used -
but how it is said and the non-verbal
messages sent through tone of voice,
facial expressions, gestures and body
language.
Course Contents:
– Meeting & Greeting
– Creating a Good Impression
(Appearance)
– How would I like to Appear to Others?
– Voice & Tone Control (How do I sound)?
– The Importance of Body Language (non-
verbal communication)
– Questioning Techniques
– Effective Listening Skills
– Positivity & Enthusiasm
– Assertiveness
– Giving Good Customer Service
Equality and
Diversity
To provide staff with an
overview of Equality &
Diversity, so that they are able
to identify discriminatory
practices within the works
place, and are better equipped
to implement good practice.

Finance for Non-Finance Training
Course
Duration (1 Day)
Course Overview:
The course is designed as an introduction
to the world of business finance. The
level of awareness of attendees is
unimportant. The course will neither lose
the uninitiated nor patronize those with
a modicum of experience.
Training Courses Agenda:
– The Big Business Picture
– Budgeting & Forecasting
– Profit & Loss
– Risk Analysis
– Cost of Sales
– Costs of Production & Selling
– Pricing & Factors Affecting Pricing
– Overheads
– Return on Investment
Complaints Handling
Duration (1 Day)
Course Overview:
The professional and efficient handling
of complaints is a critical factor for all
organizations, in both the private and
the public sector. There are real benefits
in prioritizing and improving complaints
handling:
Course Contents:
The Importance of Effective Complaint
Handling
Effective Listening
Verbal and Non-Verbal Communication
Understanding your Behavior
Why do Customers get Angry?
Understanding other People’s Behavior
Logic vs. Emotion
Identifying Different types of Behavior
Assertive not Aggressive
Knowing your Rights
Proofreading
Duration (1 Day)
Course Overview:
This highly interactive training course
delivers the Proofreading skills
necessary to identify and correct
mistakes ensuring that a copy looks
and reads professionally. This course
will cover how to proofread thoroughly,
accurately and competently. Training
exercises in spotting mistakes
and correcting common errors of
punctuation, spelling and grammar
will be tailored and implemented
to the clients own sector needs and
requirements.
Course Contents:
Introduction
Proofreading and Editing Marks
Spotting Mistakes
Punctuation
Grammar
Avoiding the Common Pitfalls

Public Speaking Training
Duration (1 Day)
Course Objectives:
Overcome any barriers such as fear and
nervousness
Communicate with maximum impact
Use nerves to enhance their
communication
Use their voice to greater effect
Recognize and transform barriers to
effective public speaking
Handle an audience with confidence
Course Contents:
1. Preparation
Overcoming fear
Building confidence
Getting organised
No notes, or written scripts?
2. Voice
Relaxation techniques and voice
exercises
Voice qualities and using them for
maximum impact
Choosing the right words
Deciding whether to use a
microphone
3. Appearance & body language
Using body language
Spotting body language signals
Receptionist Skills Training
Duration (1 Day)
Course Overview:
Every office that presents itself to the
public in any way requires a face to
meet the public. Although excellent
communication over the phone
and by email are important to the
reception staff, it is the face-to-face
communication that distinguishes a
receptionist from a Customer Service
Representative. Oftentimes, when a
person (vendor, applicant, community
member) enters your workplace,
the first thing they will see is the
receptionist- and first impressions are
always important.
Course Outline:
The Role and Responsibilities
The meaning of Customer/Client
Relations
Helping your Visitors
The Greeting
Reasons for Losing Customers/Clients
Effective use of the Telephone
Your Voice
Listening Skills
The Telephone
Telephone Guidelines
Telephone Manners
Message Taking
This training course enhances
participants’ ability to speak
competently and effectively
in public and to groups:
To make persuasive and
convincing speeches and
presentations, and to impart
information in a clear and
understandable manner. It
builds self-confidence allowing
participants to create impact.

Report Writing Training
Duration (1 Day)
Course Outline:
Create a basic outline
Organize the key points and support
them with relevant facts
Write a rough draft
Proof-read the draft to ensure a
professional final copy
Choose appropriate visuals such as
charts, graphs, and tables to present
figures
Write an effective conclusion
Write an executive summary that
highlights the report’s main ideas
Professionally present the report in a
persuasive manner.
Sales Technique Training
Duration (1 Day)
Course Overview:
This training course aims to provide
you with all the skills necessary to deal
with one-one selling situations. Also to
develop the knowledge and confidence
to deal with face-face sales situations
whilst refraining from high-pressure
sales techniques.
This course is suitable for small/
medium sized Business Owners (who
should all know how to sell, aside from
their area of expertise) and anyone new
into sales who would like to make a
competent start and gain tips on how
to get on the top. This course is also
ideal as a refresher for anyone already
working within the sales field.
Course Contents:
You never get a 2nd chance to make a
great 1st impression
What makes a person great at sales?
Acquiring knowledge, people skills and
the right attitude
Building rapport through mirroring and
matching
What is up-selling and cross-selling?
dentifying buying signals, both verbal
and non-verbal
Closing Techniques
Senior Management Skills
Duration (2 Days)
Course Overview:
Making the move from Middle to Senior
Management requires skill honing.
The ability to lead rather than do, to
think more about long term issues
than short term, whilst still ensuring
short term targets are met. Think more
strategically about adding value to the
organization.
Course Contents:
Selling Core Values
Management Skills
Leading and Developing your Team
Managing Managers
Adding value to the Organization
Advanced Communication Skills
This training course gives
you all the tools you need to
improve your business report
writing skills. It focuses on the
key elements of writing and
presenting business reports
such as: Preparation, structure,
writing and presenting.

Speedwriting Training
Duration (1 Day)
Course Contents:
– Beginning Speedwriting Techniques
– Rules of Speedwriting
– Standard Abbreviations
– How to develop your own Abbreviations
– Shortcuts, Tips and Tricks
– Building a Vocabulary
By the end of this training course delegates will be able to take
notes and/or minutes using Speedwriting techniques, thus being
able to take down effectively more of what is said during meetings,
ensuring more accurate notes.

Stress & Time Management Training
Duration (1 Day)
Course Contents:
Time / life balance
Planning ahead
Prioritizing your workload
Where do you spend your time?
The ‘Pareto Principle’ 80/20 rule
Goal Setting
The art of delegation
Time wasters and how to deal with them
Top tips for improving your Time
Management
Understanding and managing ‘Stress’
effectively
Trigger factors
De-stressing techniques
Look good to feel good
Stress Questionnaire
This course will give you the Time Management tools to help
you control and manage your time better which in turn helps to
reduce your stress levels. It also looks at ways and methods of
controlling and reducing the anxiety caused by stress.
This training course is for anyone who feels ‘swamped’ with
their workload and need effective tools for managing their time
and work more efficiently and for anyone needing to lower their
stress levels in order to work more effectively.

Villa 4, Street 44,
Ahmad Bin Zaoudin,Al Hilal
P.O. Box 35269, Doha, Qatar

DISS COMPANY PROFILE

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