The document discusses three methods for resolving disputes: negotiating, where the two parties directly try to come to an agreement; mediation, where a neutral third party helps facilitate an agreement; and arbitration, where if the parties cannot agree a third party imposes a binding solution.

1. Dispute Resolution

2. Negotiating Two groups disagree on an issue Only the two parties come together to come to a mutually beneficial agreement If they don’t agree...

3. Mediation A third party not involved in the argument gets involved That third party tries to help the two parties come to an agreement If they cannot...

4. Arbitration When a third party imposes a solution it is known as arbitration Mediators and arbitrators are often used in disputes between employers and employees