Business Process Optimization involves the systematic evaluation, enhancement, and refinement of workflows, operations, and systems within an organization to maximize efficiency, productivity, and cost-effectiveness. It aims to streamline processes, eliminate bottlenecks, and improve overall performance, often leveraging technology and data-driven insights to drive continuous improvements and better align with organizational objectives.

1. Business Process
Optimization
Er. Anuj Poudel
CEO/ Co-founder
Dallo Tech Pvt. Ltd.
anuj@dallotech.com

2. What is BPO?
02
04
01
Traditional BPO Modern BPO
03
Examples of BPO Why BPO?
05
Conclusion
06
Table of contents

3. The systematic approach to identifying,
assessing, and improving business
processes in order to achieve desired
outcomes
What is BPO?

4. Traditional BPO
Single Window Solution
Pipelining Process
Optimizing the manual process

5. Pipelining

6. Modern BPO
Supply Chain
Optimization
Customer Service
Process Optimization
Optimizing with help of Data, AI & Analytics

7. ● Data Collection and Channelization
● AI-Powered Chatbots
● Inquiry Pattern Recognition and Distribution
● Proper Response Mechanism
● Feedback Loop
Customer Service

8. Why BPO?
Increased Efficiency
● Eliminates Bottlenecks
● Streamlines Workflows

9. Cost Saving
Reduces
operational
costs
Optimizes
resource
allocation
Why BPO?

10. Why BPO?
Lead
Conversion
Lead
Generation
01 02 03
Lead Nurture
Shorter Sales Process

11. Why BPO?
Data Driven Decision Making
Enables tracking of key performance
indicators (KPIs)
Provides insights through data analysis

12. Why BPO ?
60%
40%
Company A
Company B
Competitive Advantage Positions businesses as
industry leaders through
efficient operation
Allows reallocation of
resources toward
strategic initiatives

13. BPO is the key
for Modern
Businesses

14. Thanks
Do you have any questions?