The document outlines a high-level user-centered design process that begins with understanding users through empathy and contextualizing their problems. It then describes rapidly generating, ideating, and constructing potential solutions to test and validate with users. The process iterates with opportunities to refine, redesign or pass/fail solutions based on user testing and validation.

1. Contextualise the problem to inform solution thinking
Rapid generation, ideation and construction of solutions
for validation/ testing
User Understanding/
Empathy
Productionise
Refine
Re-design
Pass
Fail
Test/ Validate
Question/ Problem…
High-level Process: User centred design