Dell Compellent Storage Center
Sales Playbook
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Dell Compellent Storage Center
Contents
01
02
03
04
Features and Benefits
Selling Storage Center
Specifications
Additional resources
Dell Compellent Storage Center — at a glance
Why sell Storage Center?
Next-generation Dell Compellent offerings provide
customers with a unified platform for block and file
data while building on the agility, efficiency and
resiliency they have come to expect from Dell
Compellent. Together, SC8000 and FS8600 allow
customers to scale non-disruptively while enjoying
long-term economic advantages for both block and
file.
Next-generation architecture with built-in
investment protection
Dell believes that storage should help you spend less
while giving you the power to do more. Dell
accomplishes this with a portfolio of products
designed to keep your data dynamic as your business
grows by putting the right data in the right place at the
right time for the right cost., Dell Compellent offers
self-optimized, intelligently tiered storage that helps
you capitalize on business-critical data with
enterprise-class performance, efficiency and
scalability.
As your customer’s IT environment scales, it results in repeat revenue for you — and the
opportunity to become a true IT advisor for your customer.
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Features and
benefits
01
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Dell Compellent Storage Center | Features and benefits
“We used to spend 75% of our time on maintenance and
just 25% on R&D. Dell Compellent has allowed us to do a
complete U-turn.”
– Jim DiMarzio, CIO, Mazda
The Dell Compellent Storage Center SAN is an
all-in-one storage array that allows
organizations to actively manage data, based on
data access patterns, at a highly granular level
using built-in intelligence and automation
features. Storage Center actively manages and
moves data in a virtual pool of storage,
regardless of the raid type, or size and type of
block, file or drive. Enterprises can help simplify
management, improve performance for critical
applications and reduce complexity and costs.
Leveraging 12 generations of design experience,
the Dell Compellent SC8000 controller offers
high performance and memory, advanced
power efficiency and proactive diagnostics.
The Dell Compellent FS8600 NAS solution
provides an extremely agile platform for
constantly evolving block and file storage
requirements. Performance and capacity
scale non-disruptively to accommodate
growing storage needs without forcing a
platform rip-and-replace. The scale-out
architecture supports a single namespace
up to 2PB manageable space with two
Storage Center arrays. Load-balancing
continually optimizes performance as the
FS8600 system scales.
Together, Dell Compellent‖s block-level
intelligence, storage virtualization,
integrated software and modular, flexible
hardware enable a cost-efficient enterprise
storage infrastructure that delivers
exceptional performance, efficiency, and
scalability.
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Dell Compellent Storage Center | Features and benefits
Next-generation Dell Compellent ecosystem
Controller: SC8000
• Built-in intelligence, agility
and automation
• No forklift upgrade and
perpetual licensing
• FC, iSCSI and FCoE front-end
interconnects
NAS: FS8600
• Resilient Dell hardware built
specifically for Fluid File System
• Scale-out file solution that easily
grows to accommodate changing
storage needs
• Supports up to 2PB single
namespace
{
{
{
{
Enclosure: SC280
• Densest enclosure available
from any major SAN vendor
• Reduces OPEX by storing
more data in smaller
footprint
• Ideal for large-scale file
applications, replication
targets and bulk archive
storage solutions
Enclosure: SC200, SC220, all-
flash solution
• SSD, SAS and FC drive
technologies
• 80® PLUS Sliver Certified
power supplies
• Tier data with both read and
write intensive SSDs for
applications that require high
IOPs
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Dell Compellent Storage Center | Features and benefits
Agility with the future built in
Show your prospects what Storage Center can do for them by highlighting key features and benefits.
Storage Center and the FS8600 NAS solution provide a flexible SAN and NAS architecture that scales easily and supports
evolving technology and business needs. Next-generation Compellent architecture adapts without artificial limits, restrictions
or complexities. Grow as your business requires without fear of technology limitations.
Feature Benefit
Enhanced VMware integration Offers consistent progression of VMware integration improvements including new
primitives for vStorage APIs for Array Integration (VAAI) to provide finer granularity for
broader scale in virtual environments.
Optimize as you grow Continually optimize performance and data placement as the system scales.
Advanced thin provisioning Separates storage allocation from utilization, enabling customers to allocate any size
volume upfront yet only consume physical capacity when data is written. Customers can
also reclaim capacity that is no longer in use by applications.
Perpetual software licensing Pay only once for features—even across hardware upgrades.
Open, agile hardware Greater scalability for block and file from industry-standard hardware, helping customers
avoid rip and replace. Add new technology without downtime or disruption Flexible
memory and connectivity options help accommodate unforeseen growth.
64-bit architecture Enable highly-scalable block and file storage capacity.
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Dell Compellent Storage Center | Features and benefits
Efficiency designed to drive down your
total cost of storage
Having separate solutions for your block and file data is costly and inefficient. Storage Center and FS8600 combine to deliver
a single platform for block and file built on the efficiency and intelligence of Compellent‖s patented architecture. Budget for
your business by optimizing your back-end storage costs.
Feature Benefit
Automated tiered storage Lower TCO of storage for both block and file environments by freeing up space on high
performance drives.
Data placement
optimization
Purchase and use fewer high-performance drives without impacting application performance.
Thin Replication Help lower storage capacity, bandwidth and management costs, and deliver multi-site
replication without the traditional cost or complexity.
Enterprise Manager A unified, point-and-click user interface that cuts administration time and eliminates the need
for specialized administrative skills.
Efficient SAN and NAS
platform
Avoid the complexity and overhead of separate solutions for file and block.
Data Progression Continually optimize performance and data placement as the system grows that can help slash
storage costs significantly. On-demand Data Progression can tier data from write-intensive
single-level cell (SLC) SSDs to less-expensive, read-intensive multi-level cell (MLC) SSDs.
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Dell Compellent Storage Center | Features and benefits
Resiliency to help ensure business continuity
Next-generation Dell Compellent offerings provide a fully integrated set of reliability features to help you focus on your
business needs without worrying about the reliability of your storage. Ensure business continuity through a resilient, highly-
available solution paired with award-winning support.
Feature Benefit
High availability Dell Compellent‖s Storage Center system can provide up to five nines of availability (99.999%
availability) with a 12 hour support option.1.
Live Volume Migrate storage to follow the movement of virtualized servers to optimize performance and
eliminate downtime in virtual environments.
Point-in-time recovery Replication is synchronous (short distance) or asynchronous (long distance); asynchronous
replication uses snapshots to maximize the number of available recovery points.
Multiple configurations Enable replication in bi-directional point-to-point or multipoint configurations.
Disaster recovery All disaster recovery sites active and available for recovery.
Continuous snapshots Replicate to any level of granularity.
Copilot Support Proactively address concerns before they become issues with industry-leading, award-winning
Copilot Support—a 96% customer satisfaction rating2.
1 *Results based on March 2013 internal Dell testing with actual MTBF calculated from a run time total of 26 million+ hours (accumulated by 6724 systems). Run time and availability impacting failures for a 6 month
period from 8/2012 thru 1/2013. Estimated weighted average MTTR of 6.6 hours for 12 hour part SLA. Actual performance will vary based on configuration, usage and manufacturing variability.
2 Results based on Dell analysis of online surveys, 2009- 2013
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Dell Compellent Storage Center | Features and benefits
Leveraging Fluid File System
• Multi-platform file solution expands across
Compellent and EqualLogic arrays
• Scales capacity and performance easily and
non-disruptively without architectural
limitations
• Provides single scalable namespace for easy
administration regardless of cluster size
• Based on Dell IP with a dedicated roadmap
EqualLogic
FS7600
FS7610
Compellent
FS8600
scale
performance
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Dell Compellent Storage Center | Features and benefits
Extending Compellent
efficiencies to NAS
Compellent Storage Center coupled
with the innovative Dell Fluid File
System (FluidFS) technology, the
FS8600 enables highly efficient file
storage through a single virtualized
platform, avoiding the overhead and
complexity of two solutions. Users can
keep CAPEX and OPEX in check while
leveraging Compellent‖s industry-
leading block-level efficiencies for their
file storage needs.
.
The Fluid File System is a clustered file
system that avoids the architectural
limitations of traditional file systems by
allowing storage capacity and
performance to be increased within a
single namespace as needs grow over
time.
Both storage capacity and
performance can be scaled non-
disruptively, avoiding the need for a
painful and expensive platform rip-
and-replace. Fluid File System also
supports a variety of reliability
features to ensure robust data
protection and high availability.
The Dell Compellent FS8600 with
FluidFS has better file OPS
performance at approximately 1/3 the
price of the market leader.
The FS8600 is also the industry’s first
primary storage solution with policy-
drive variable block data reduction,
which can decrease the storage
capacity needed for common
enterprise data by 48%.
Key Features – Fluid FS Version 3
• Simple, flexible scale-out NAS
that lowers customer TCO
• Scales capacity and
performance easily and non-
disruptively without forklift
upgrades
• Avoids architectural limits of
traditional file servers or all-in-
one controllers
• Ensures efficiency by leveraging
a shared infrastructure for block
and file data
• Provides block access to the
SAN for maximum performance
• Delivers a highly-available
solution with Active-Active
controllers deployed in multiple
pairs to scale performance
• Industry-leading price –
performance
• Policy-based dedupe and
compression
Source: *Performance results based on SPECsfs2008_nfs.v3 testing comparing Dell Compellent FS8600 using 8-node, 24 SLC and 120 eMLC SSDs configurations.
Actual performance will vary based on configuration, usage and manufacturing variability. Pricing results based on May 2013 internal Dell comparison.
Gartner calls out Isilon as the market leader in their magic quadrant for disk storage: “Leading storage vendor” as identified by those organizations in the Leader quadrant of the Gartner Magic
Quadrant for General-Purpose Disk Arrays.
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Selling Storage
Center
02
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Dell Compellent Storage Center | Selling Storage Center
Why sell Storage Center?
With Dell Compellent, you only have one model
to sell. Customers can easily add capacity and
capabilities throughout the lifecycle of the
product as business requirements change. This
makes it easy for you to sell additional capacity,
turn on new features, deliver seamless upgrades
and generate continuous revenue.
Gain repetitive
revenue
opportunities
When your customers purchase Dell storage
products, they are investing in the future of their
data center. Unlike with legacy storage vendors,
your customers will not need to rip and replace
their systems when incorporating new
technologies. The result: you become a trusted
IT advisor, who helps meet their needs over the
lifecycle of their system.
Offer your
customers
a differentiated
product vision
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Dell Compellent Storage Center | Selling Storage Center
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Stage Setting
Most companies spend 70% or
more of their time, money and
mindshare keeping things going.
2
Conflict
Legacy storage makes it hard to
keep pace.
4
Outcome
• Improve performance for
critical applications
• Reduce storage complexity
and costs
• Scale block and file to meet
demand
• Continuously protect data
from downtime and disaster
• Future-proof technology
investments
3
Resolution
Dell Compellent Storage Center
offers an all-in-one storage array
that allows organizations to actively
manage data using built-in
intelligence and automation.
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Dell Compellent Storage Center | Selling Storage Center
Selling SC8000–feature function benefits
Key Features Function Benefit
What is it? What does it do? Why should the customer care?
Are you adding features to close a competitive gap?
Memory Options 16GB and 64GB controller memory options
32GB or 128GB total memory per controller
pair
• Enables larger read cache for greater future performance gains, and larger page pools for
greater future scalability
• Closes competitive gap with EMC, who has promoted greater than 32GB
of cache against Compellent 6GB max
Capacity Scale Each system supports up to 960 SAS drives.
The maximum usable capacity supported by a
system varies based on configuration.
• Allows for non-disruptive, pay-as-you-grow capacity scaling
Platinum-related power
supplies
Redundant hot-swappable 80 PLUS®
Platinum certified high-efficiency power
supplies
• Prevent Storage Center controller from down-time due to a power supply failure
PCIe Gen3 IO Slots Internal bandwidth for IO cards increases by
100%, bandwidth performance capability of
IO cards doubles from x8 32Gb/s to x8
64Gb/s
• Improves performance of IO cards to increase the performance of the Storage Center to
provide faster reads and writes
Fresh Air Support Operate at higher temperatures or chiller-less
environments
• Estimated capital expenditure savings of $3M per MW of IT
• Potential annual operating savings of $100–$275K per MW of IT
Integrated Dell Remote
Access Controller (iDRAC)
7 Enterprise Support
iDRAC provides hardware and environmental
monitoring capabilities to the Storage Center
software
• Enables improved diagnostics and remote troubleshooting capabilities by providing proactive
alerts and quicker time to resolution
Mixed multiprotocol
network connectivity
support
8Gb, 16Gb FC, 10Gb FCoE 2-port Copper, PCI
Gen 2.0 and 1Gb & 10Gb iSCSI simultaneous
front-end connectivity
• Allows the customer to choose the connectivity protocol based on their needs, without
investing in multiple systems just for different protocol support
Compellent Support* Award-winning Copilot support • Customers get immediate access to a live Copilot engineer for any type of support issue or
question from a renowned support organization
*Dell Copilot Support received a 96% customer satisfaction rating for over five years in a row.
*Results based on internal Dell analysis of online surveys, 2009- 2013.
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Dell Compellent Storage Center | Selling Storage Center
Know your prospects
“We are so thrilled
with the cost
reduction. We save
about 60% every
month – about
$120,000 to
$130,000 a year.”
- Matthew Gentile, CFO, The Truland
Group, United States
Mobile worksites around the
world. Lower risk and labor costs
“We expect to save
thousands of
dollars each month
in operational
expenditures by
migrating our SQL
Server databases
from leased EMC
arrays to Dell
Compellent arrays.”
- Thirumala Kommineni,
Database Admin,, Dell
Dell wanted to expand its product
offerings, boost service and save
money with a new database
storage solution.
“Dell provided us
with a one-vendor
solution for
everything.”
- Stephen Hart, Director of IT
Architecture, Dreyer Medical Center
Aging server and storage
platform reached its end of life
and was unable to keep pace
with the clinic‖s growth and
performance requirements..
Ideal for: IT environment: IT environment:
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Dell Compellent Storage Center | Selling Storage Center
Identifying opportunities
When speaking with your target prospect or current customer, highlight the key benefits that will best meet their needs.
Target Opportunity Benefit
Prospect Needs a system upgrade from a legacy
platform
• Storage Center is built on a single platform that scales as business
needs change, eliminating the need for rip and replace
• Easily add new technologies as they become available without
disruption or downtime
Prospect/
Customer
Needs to cut costs and improve
performance
• Existing customers can maximize low-cost, high-performance drives
without a hardware upgrade by activating Data Progression
performance tuning
• The innovative Dell Compellent Flash-optimized solution offers up to
an approximate 2x price advantage over competitive hybrid solutions
and up to an approximate 5x price advantage over competitive all-
flash solutions.*
Customer Needs to minimize manual
administration
• Use Enterprise Manager to streamline system management, reduce
administration time and help reduce operating costs
• Increase IT productivity with built-in intelligent automation–set
policies
and let the system run
• Optimize data placement by tier/RAID level and support capacity
planning, robust reporting, and storage chargebacks
Customer Wants to avoid the complexity and
overhead of separate solutions for file
and block
• Optimize cost and data placement for both block and file
environments
with industry-leading automated tiering
• Shared back-end infrastructure eliminates need to carve spindles
separately
*Competitive US list pricing from from Gartner Inc, CP Storage, as of June
2013. Market price calculated assuming a discounting of approximately
50% for all competitive systems and Dell Compellent.
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Dell Compellent Storage Center | Selling Storage Center
Questions to ask prospects
• What projects or applications will impact your storage needs in the next six months? In the next three years?
• Do you have virtual servers? Are you looking to virtualize your storage or desktop environment?
• Do you have problems with unutilized or underutilized space?
• What backup and recovery issues are you facing?
• Do you have any storage equipment reaching capacity or end of life?
• If project is planned within six months is budget approved? How much?
• Are you in years 4 or 5 of your existing support contract?
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Dell Compellent Storage Center | Selling Storage Center
Handling objections
Potential Objection Counter Response
How can I be sure that a
forklift upgrade will never be
necessary?
• Customers can take advantage of automated tiered storage without requiring an upgrade to a new
controller model
• Adding functionality to an existing Storage Center SAN is as easy as activating that particular built-in
software module
Everyone says their solution
saves money. Can you back
up your cost savings claims?
• Dell Compellent can reduce your total storage software costs up to 96% and your total hardware
costs up to 44% compared to traditional storage over a 10 year period*
• Compellent installations tended to have a 96% longer productive life span than other storage
solutions. Organizations in the study were replacing Compellent solutions every 6.9 years compared
to 3.5 years for their other storage environments.*
Do I really need that high of a
level of granularity? What‖s the
benefit over competitive
solutions?
• Dell Compellent manages and migrates data as highly granular 2MB blocks and then moves just
the small pages that include those blocks to the appropriate tier or RAID level, creating a finely tuned
tiered storage environment
• Using small pages increases the efficiency of data movement since it is more efficient to read, write
and migrate small pages than larger ones
It sounds like management
and set up can be complex
and time-consuming.
How easy is it?
• Storage Center is designed to help administrators manage more data in less time. This is largely
because of built-in efficiency and intelligent automation. It also features an intuitive, point-and-click
interface that provides a complete view of the entire storage environment.
• There is no need for specialized skill sets or ongoing systems training. Wizards guide users through
system setup and application configuration, making even advanced operations simple and
straightforward.
• Storage consumption and usage trends are automatically monitored and displayed, eliminating
the need for manual capacity planning. Storage Center even generates executive summaries, cost-
savings calculations and utilization chargeback reports with just a few clicks.
*Source: Based on 2013 Dell internal TCO tool analysis
*Source: 2012 Dell-sponsored IDC whitepaper, The Business Value of Dell EqualLogic and Compellent Primary Storage Solutions (External use requires permission from IDC)
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Dell Compellent Storage Center | Selling Storage Center
Differentiating the FS8600
in a competitive market
Key differentiators of the Compellent and FluidFS solution:
Flexible architecture
and perpetual software
licensing offers non-
disruptive scaling and
avoids platform
rip-and-replace
Scale out architecture;
performance and
capacity to be scaled
independently
Single namespace;
managing a single
namespace up to 2PB
• File servers lack features, can‖t scale performance and don‖t offer robust data protection
• NetApp and EMC force customers to upgrade to a new generation platform upon reaching
system capacity limitations
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Dell Compellent Storage Center | Selling Storage Center
Use case:
Microsoft Exchange Server
The ability to automatically classify and
migrate inactive portions of an Exchange
Server database at the block level onto lower-
cost drives is a key advantage of the
intelligent features of Storage Center.
Advantage: Storage Center identifies inactive blocks of data
in an Exchange Server configuration and automatically
migrates those blocks off an expensive storage tier to a lower
cost tier of storage.
Scenario: When configuring storage for Microsoft Exchange
Server, administrators typically focus on low-latency
response requirements and store all Exchange Server-related
data on expensive high-performance disks—even though 80
percent or more of it is inactive and does not require the
fastest spindles available to deliver high write performance.
The result: Administrators can easily place Exchange Server
databases on multiple tiers of storage, reducing the overall
system costs while maintaining a high level of performance.
Use case:
Oracle
Built-in intelligence helps ensure that data is
spread evenly across all spindles at all times,
minimizing micromanagement of the storage
subsystem to maintain performance of the
database.
Advantage: Storage Center records and tracks specific
information about every block of data. Information about the
blocks is gathered without system overhead but is extensive,
including time written, the type of disk drive used, the type of
data stored, RAID level and more. All of these use
characteristics enable Storage Center to take an intelligent
approach to storing, recovering and managing data.
Scenario: The critical information contained in an Oracle
database is frequently used to establish business success,
making fast storage access essential. But simply dedicating
more drives with the fastest spindles often won‖t deliver the
necessary performance. Traditional storage systems are
prone to “hot spots” because the same areas of specific
spindles continually receive I/O requests from the distinct
application for which they were provisioned. Administrators
must spend a significant amount of time tuning performance.
Virtualizing at the disk level eliminates these “hot spots” and
increases performance by spreading server access across all
drives in the system.
The result: Companies that harness the power of Oracle with
the intelligence of Storage Center create a dynamic database
infrastructure that is cost-effective and easy to manage.
Administrators spend less time micromanaging storage to
keep business-critical database performance high.
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Dell Compellent Storage Center | Selling Storage Center
FluidFS Use Cases:
File Server Consolidation for File Shares and Home Directories
• Easy scale-out of capacity
and performance reduces
costs and drives efficiencies
• Benefits of automated tiering
extended to NAS from back-
end SAN storage
• Ability to add additional
storage on-demand with no
downtime
• Centralized management
and streamlined backup
File data (CIFS
and NFS)
Dell Unified Storage (Compellent/EqualLogic/PowerVault)
Block Storage
File Storage
File servers
NAS appliances
• Challenge: 1) Environments with a sprawl of CIFS and NFS file
servers and legacy NAS devices; 2) Silos of storage limit
access to business information; 3) Complex data migration,
backup and management; 4) Limited scalability.
• Solution: File servers and traditional NAS devices are
consolidated on a single Dell FluidFS storage platform.
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Dell Compellent Storage Center | Selling Storage Center
FluidFS Use Cases:
Sharepoint Storage Optimization
• Challenge: SharePoint files are stored in SQL. As the repository
grows, SharePoint requires more SQL capacity, leading to
database sprawl, data protection challenges, limited scalability,
fragmentation, and I/O constraints.
• Solution: SharePoint storage environment is optimized by
externalizing data to a Dell FluidFS storage with Quest Storage
Maximizer.
SharePoint
Applications
Microsoft Windows Server
with SharePoint
CIFS for BLOBS
Block for Metadata
(iSCSI or FC)
Block Storage File Storage
NAS Pool for File Shares
Storage Maximizer
Dell Unified Storage (Compellent/EqualLogic/PowerVault)
• Optimized performance and
capacity by offloading
SharePoint files to external
storage repositories
• Maximized metadata and file
workload concurrency
• SQL is now running
optimally serving the
metadata workload
• Unified platform for
SharePoint storage, scalable
block storage for SQL and
CIFS for files
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Dell Compellent Storage Center | Selling Storage Center
FluidFS Use Cases:
Medical Data Archive
• Scale-out performance for
medical record storage and
retrieval
• Fast retrieval of records by
physicians
• Single namespace up to 2PB
simplifies management
• HA architecture guarantees
business continuity
• Multi-protocol access for
NFS and CIFS clients
Long term
archiving to
the cloud
File Storage
Block Storage
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Dell Compellent Storage Center | Selling Storage Center
Sample solutions:
American University
American University‖s challenge was to consolidate
over 1000 UNIX, Linux and Windows server and
upgrade maxed-out storage system.
Solution: Deploy 8 clustered Dell PowerEdge R810
servers and Dell Compellent Storage Center SAN.
Virtualize server environment with VMware and
Oracle and Microsoft SQL databases.
Developers are spending less time fixing problems
and more time developing so we‖ve improved
quality assurance for our end-users.
Sample solutions:
South Carolina Office of the
Attorney General
South Carolina Office of the Attorney General
installed a Dell Compellent SANwith automated
tiered storage to retain 25 years of criminal case-
related data. They now pay $46,000 less per year for
faster access to case data helping to move from
reactive storage management to an ―”active
management strategy”.
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Dell Compellent Storage Center | Selling Storage Center
Cross-sell/up-sell:
Thin Provisioning
• All Storage Center SANs
include Dell Compellent
Dynamic Capacity—or thin
provisioning—which
completely separates
allocation from utilization by
only consuming physical disk
space on write.
• Data Progression enhances the
efficiencies inherent to
Dynamic Capacity, enabling
organizations to realize the
greatest storage efficiency
possible.
• Customers and prospects that
need to shrink their data center
footprint and contain costs
while accommodating rapid
data growth are excellent
candidates for thin
provisioning.
Cross-sell/up-sell:
Automated Tiered
Storage
• Unlike the many newcomers to
the storage tiering market, Dell
Compellent engineered its
Storage Center SAN from the
ground up to include an
advanced automated tiering
feature—Data Progression.
• This software automatically
migrates data to the optimum
storage tier and/or RAID level
based on actual use and
performance needs—without
technology add-ons or manual
intervention. Customers simply
activate the feature and let it
run.
• Customers and prospects that
are running multiple tiers of
storage, looking for best in class
TCO, and need to simplify
storage management are
candidates for automated tiered
storage.
Cross-sell/up-sell:
Live Volume
• Live Volume continuously
protects data from downtime
and provides high availability in
virtualized data centers and the
cloud.
• Live Volume combines
volumes hosted on two
Storage Center SANs and
manages them as a single
storage object. The source and
destination volumes are
mapped to the servers as a
single volume and can
continually process reads and
writes. This new level of
abstraction allows volumes to
non-disruptively migrate from
system to system.
• Customers and prospects that
need additional ways to
protect data and help eliminate
downtime in virtual
environments.
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Specifications
03
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Dell Compellent Storage Center | Specifications
SC8000 technical specifications
SC8000 Technical Specifications
Product Operating System Storage 6.1 or later
OS Support Microsoft® Windows Server®, Oracle® Solaris, HP®-UX,Oracle Linux, IBM® AIX®, Novell®
NetWare, SLES, Apple, HPTru64, VMware® Citrix Xen-Server, RedHat
Processor Two 2.5 GHz Six-core (Sandy Bridge) Intel™ processors per controller
Storage Capacity Each system supports up to 960 SAS drives. The maximum usable capacity supported by a system
varies based on configuration. Each 3.5" SAS enclosure holds up to 12 SAS drives. Each 2.5" SAS
enclosure holds up to 24 SAS drives.
Drive Interfaces SAS and NL-SAS drives. Also backwards compatible with existing Compellent Fibre Channel and
SATA drives. Different drive types, transfer rates and rotational speeds can be mixed in same system.
Chassis Rack size: 2U
Height: 87.3 mm (3.44 inch)
Width: 482.4 mm (18.98 inch) with rack latches; 444 mm (17.08 inch) without rack latches
Depth: 755.8 mm (29.75 inch) with bezel
Weight: 19.73 kg (43.5 lbs)
Environmental Operating Conditions Power: Dual, redundant 750W 80 plus® Platinum certified power supplies
power supplies
Maximum Power: 425W
Heat Dissipation: 1450 BTU/hr rated Power Supply
Operating Temperature: 50 - 95°F (10 - 35°C)
Non-operating Temperature: -40 - 149°F (-40 - 65°C)
Operating Humidity Ranges (non-condensing): Operating, 20% to 80%
Non-operating Humidity (non-condensing): 5% to 95%
Inlet Type: NEMA 5-15/CS22.2, n°42
Dell and partner confidential. Do not share or distribute.
27
Dell Compellent Storage Center | Specifications
SC8000 PCIe IO expansion
The following IO cards are available for purchase with the SC8000
IO Card Connectivity Card Height
6Gb SAS, 4 wide-port,
PCIe Gen 2.0
Back-end Full-height
6Gb SAS, 4-wide-port
PCIe Gen 3.0
Back-end Low-profile
16Gb FC, 2-port, PCIe
Gen 3.0
Front-end Low-profile
8Gb FC, 4-port, PCIe
Gen 2.0
Front-end (back-end for legacy
FC enclosure migration)
Full-height
8Gb FC, 2-port, PCIe
Gen 2.0
Front-end Low-profile
1Gb iSCSI, 2-port, PCIe
Gen 2.0
Front-end Low-profile
10Gb iSCSI, 2-port,
Copper, PCIe Gen 2.0
Front-end Low-profile
10Gb iSCSI, 2-port,
Optical, PCIe Gen 2.0
Front-end Low-profile
10Gb FCoE, 2-port,
Copper/Optical, PCIe
Gen 2.0
Front-end Low-profile
Dell and partner confidential. Do not share or distribute.
28
Dell Compellent Storage Center | Specifications
SC280 Specifications
SC280 Specifications
2 Drawer Design:
• 42 drives/drawer
• Hot insert drives
• Hot swap drives
5U
2x SC280
Enclosures
per loop
84x 4TB (336TB raw) or
42x 4TB (168TB raw)
Min/Max
Drives
3.5” 4TB 7200RPM
Drive Type
5U (Rack Units)
Density
∞ Compatible with SC280 enclosures
on the same loop
∞ SC280 can be on same HBA, but
different loop than other
enclosures:
SC200/SC220 and Legacy Xyratex 6Gb
SAS enclosures
Compatibility
Controller Support:
SC8000 at RTS, Series 40 Post RTS
Maximum # of Enclosures:
∞ 5 SC280 enclosures per system (400
active drives, 1.6PB raw)
∞ 4 spares per SC280
Configurations
Hot Swap Power:
• 2 Power Supplies
• 5 Fans
29
Dell Compellent Storage Center | Specifications
Flash Configurations
• SC220 flash enclosures
− Create “All Flash” or
Hybrid solution
− SC220 based
− Initially only sold as
part of new SC8000
systems
• All-flash solution
− SC8000 controllers
− Fibre Channel:
16Gbps & 8Gbps
− iSCSI: 10Gbps &
1Gbps
− FCoE: 10Gbps
2x 6 pack 1TB
7200 RPM
6 pack
RI
6 pack
WI
6 pack
RI
6 pack
WI
6 pack
RI
6 pack
WI
6 pack
RI
6 pack
WI
6 pack
RI
6 pack
WI
All
Flash
All
Flash
Hybrid
Dell and partner confidential. Do not share or distribute.
30
Dell Compellent Storage Center | Specifications
SC200 and SC220 enclosures
The Dell Compellent SC200 and SC220 are new expansion enclosures based on Dell enclosure hardware with Energy Star
power efficiency rating and Fresh Air Technology. The SC200 is a 2U 6Gb SAS enclosure that supports up to twelve (12) 3.5” disk
drives. The SC220 is a 2U 6Gb SAS enclosure that supports up to twenty-four (24) 2.5” disk drives.
Max values SC200 SC220
Height 8.7cm (3.43 inches) 8.7cm (3.43 inches)
Width 48.2cm (18.98 inches) 48.2cm (18.98 inches)
Depth 59.4cm (23.39 inches) 54.1cm (21.30 inches)
Weight 28.39 kg (62.6 lb) (maximum configuration)
8.84 kg (19.5 lb) (empty)
23.31 kg (51 lb) (maximum configuration)
8.61 kg (19 lb) (empty)
Wattage 700W 80 PLUS® Silver-certified power
supplies, 450W maximum draw
700W 80 PLUS® Silver-certified power supplies,
475W maximum draw
Heat Dissipation 2,389 BTU/hr (at 700W)
1,536 BTU/hr Max
2,389 BTU/hr (at 700W)
1,621 BTU/hr Max
Voltage 100-240 VAC, auto sensing 100-240 VAC, auto sensing
Frequency 50/60 Hz 50/60 Hz
Amperage 8.6 A at 100 V, 4.3 A at 240 V 8.6 A at 100 V, 4.3 A at 240 V
Dell and partner confidential. Do not share or distribute.
31
Dell Compellent Storage Center | Specifications
Drives and connectivity
Disk Drives
SAS SSD (2.5-inch) 200GB SAS
400GB SAS
Fibre Channel HDD
(3.5-inch)
300GB 15K RPM
600GB 15K RPM
SAS HDD (2.5-inch) 146GB 15K RPM
300GB 15K RPM
600GB 10K RPM
900GB 10K RPM
1TB 7.2K RPM
1.6TB read-intensive SSD
SAS HDD (3.5-inch) 450GB 15K RPM
600GB 15K RPM
2TB 7.2K RPM
3TB 7.2K RPM
4TB 7.2K RPM
RAID Supports RAID 0, 5, 6 RAID 10, and RAID 10
DM (dual mirror). Any combination of RAID
levels can exist on a single Storage Center.
Multiple RAID levels can exist on the same
storage tier within an array.
Connectivity
Front-end
Connectivity
Fibre Channel (4Gb, 8Gb, 16Gb),
iSCSI (1Gb, 10Gb), FCoE (10Gb)
Simultaneous interface support
Maximum
Front-end Ports
16 (Fibre Channel), 10 (1Gb iSCSI), 10
(10Gb iSCSI), 10 (FCoE) per controller
NOTE: SC8000 controller can
support up to 16 FC front-end ports
with 4-port low-profile SAS back-end
IO option
Back-end
Connectivity
SAS (6Gb, 3Gb), Fibre Channel (2Gb,
4Gb, 8Gb)
Maximum
Back-end Ports
16 (FC), 10 (SAS) per controller
NOTE: No SATA ports, FC and SATA
enclosures are connected to 8Gb
Fibre Channel IO card
Dell and partner confidential. Do not share or distribute.
32
Dell Compellent Storage Center | Specifications
Enterprise software
Storage Center Core Storage Center Licensed Features
Drive virtualization Data Instant Replay
Port virtualization Remote Instant Replay
Server mapping Dynamic Capacity
Drive optimizer Data Progression
Thin import Fast Track
Application optimizer Dynamic Controllers
Copy-mirror-migrate Enterprise Manager
Boot from SAN Multipath Manager for Microsoft Servers
Heterogeneous OS Replay Manager
LUN masking Live Volume
Performance monitoring
Unified user interface
System administration
Remote monitoring/phone home
Dell and partner confidential. Do not share or distribute.
33
Dell Compellent Storage Center | Specifications
FS8600 technical specifications
FS8600 Technical Specifications
Form Factor 2U
Power Supplies 2 PSUs per appliance, 717W, 115-230 VAC
Backup Power Supply 1 battery per controller, 2 batteries per appliance
CPU Dual Intel E5620 4 core / 12MB L3 / 80W / 2.4GHz per controller
Memory 24GB DDR3 1066 MHz per controller (48GB per appliance)
Back-end Connectivity 2x8Gb FC ports per controller (switch required)
Front-end Connectivity 1GbE version: 4x1GbE ports per controller, 10GbE version: 2x10GbE ports per controller
Protocols CIFS/SMBv1.0, SMBv2.1, NFSv3, NFS v 4 Active Directory, LDAP, NIS, NDMP, SNMP
Clustering Single namespace for up to 4 appliances (8 controllers), active/active clustering for controller pairs
Maximum Storage Capacity 2 PB usable file capacity per NAS controller (with two Storage Center systems and SCOS 6.x)
Storage Center Requirements
Max number of Storage Center systems: 2, Supported controllers: Series 40 and SC8000,
Supported SCOS versions: 5.5.6, 5.5.10, 6.2.3, 6.2, 6.3, 6.4 Minimum Enterprise Manager version: 6.2
Replication Asynchronous to peer FS8600 appliance(s), like-to-like configurations only
Snapshots Redirect-on-write snapshots, user-accessible over the network, thin volume cloning
Deduplication/compression Post-process policy-based variable block (128KB +/- 64KB) data deduplication and LZPS compression per NAS volume
Automated Tiering Compellent Data Progression applied to NAS Pool
Thin Provisioning File-level and block-level with Compellent Dynamic Capacity
Space Reclamation Not supported
Management Enterprise Manager and Fluid File System GUI
NDMP Three-way via Ethernet ports
Antivirus
ICAP, Symantec ScanEngine 5.2 and Protection Engine 7.0;McAfee Scan Enterprise 8.8 and Enterprise for Storage 1.0.2,
Sophos Endpoint Security and Control 10.0; TrendMicro InterScan Web Security Suite 3.1
Boot Options Local boot
Dell and partner confidential. Do not share or distribute.
34
Dell Compellent Storage Center | Specifications
Compellent NAS portfolio feature comparison
Features NX3000* zNAS FS8600
FE Connectivity 4x1GbE or 2x10GbE 4x1GbE or 2x10GbE 4x1GbE or 2x10GbE
SMB v2.0 & v2.1 v1.0 v1.0
NFS v2 & v3 v2, v3 & v4 v3
Single Namespace No No Yes
Replication Block-level and DFS-R Block-level FluidFS asynch
Dedupe SIS No No
Snapshots Yes Yes Yes
Management Microsoft GUI EM & zNAS GUI EM & FluidFS GUI
Thin Provisioning White space reclamation File-level Block-level
NDMP Not native Remote Remote
Antivirus Not native No Yes (ICAP)
Boot Options Local boot Boot from SAN Local boot
Clustering Active/active, up to 4 nodes Active/active, up to 2 nodes Active/active, up to 8 nodes
* The Compellent-specific NX3000 is being replaced by the generic NX3300 (WSS2008R2 on 12G hardware).
Dell and partner confidential. Do not share or distribute.
35
Dell Compellent Storage Center | Specifications
FS8600 scalability specifications
Max values Single appliance (2 controllers) 4 appliances (8 controllers)
Max system size 1PB 1PB
Max file size 4TB 4TB
Max number of files 64 billion 128 billion
Max file name length 255 bytes 255 bytes
Max number of directories 34 billion 68 billion
Max directory depth 512 512
Max NAS volumes 256 1,024
Max snapshots per volume 512 512
Max snapshots per cluster 10,000 10,000
Max replication policies 100 100
Max NFS mounts 1,024 1,024
Max CIFS shares 1,024 1,024
Max CIFS concurrent client
connections
1,500 6,000
Max quota rules (user quotas) 100,000 100,000
Max quota rules per volume 512 512
Dell and partner confidential. Do not share or distribute.
36
Dell Compellent Storage Center | Specifications
Proactive support
Dell Compellent Copilot Support goes beyond traditional support offerings with the right combination of proactive processes,
personal support and professional expertise to help ensure the satisfaction of every customer.
Feature Dell Compellent Copilot Support
Support Options 24x7 Support,
Next Business Day Response
24x7 Support,
Next Business Day Response
24x7 Support,
Call Center Only
Call Center
Support
24x7 Support Center 24x7 Support Center 24x7 Support Center
On-site Response Priority (4-, 8- or 24-hour) Next Business Day —
Parts Delivery Priority (4-, 8- or 24-hour) Next Business Day UPS Ground
Software Releases Perpetual Software Licensing Perpetual Software Licensing Perpetual Software Licensing
PhoneHome
Technology
24x7 Monitoring & Response 24x7 Monitoring & Response 24x7 Monitoring & Response
Incident Fees $0 $0 Time & Material
Dell and partner confidential. Do not share or distribute.

Dell SalesPlayBook.pdf

  • 1.
    Dell Compellent StorageCenter Sales Playbook
  • 2.
    1 Dell Compellent StorageCenter Contents 01 02 03 04 Features and Benefits Selling Storage Center Specifications Additional resources Dell Compellent Storage Center — at a glance Why sell Storage Center? Next-generation Dell Compellent offerings provide customers with a unified platform for block and file data while building on the agility, efficiency and resiliency they have come to expect from Dell Compellent. Together, SC8000 and FS8600 allow customers to scale non-disruptively while enjoying long-term economic advantages for both block and file. Next-generation architecture with built-in investment protection Dell believes that storage should help you spend less while giving you the power to do more. Dell accomplishes this with a portfolio of products designed to keep your data dynamic as your business grows by putting the right data in the right place at the right time for the right cost., Dell Compellent offers self-optimized, intelligently tiered storage that helps you capitalize on business-critical data with enterprise-class performance, efficiency and scalability. As your customer’s IT environment scales, it results in repeat revenue for you — and the opportunity to become a true IT advisor for your customer. Dell and partner confidential. Do not share or distribute.
  • 3.
  • 4.
    3 Dell Compellent StorageCenter | Features and benefits “We used to spend 75% of our time on maintenance and just 25% on R&D. Dell Compellent has allowed us to do a complete U-turn.” – Jim DiMarzio, CIO, Mazda The Dell Compellent Storage Center SAN is an all-in-one storage array that allows organizations to actively manage data, based on data access patterns, at a highly granular level using built-in intelligence and automation features. Storage Center actively manages and moves data in a virtual pool of storage, regardless of the raid type, or size and type of block, file or drive. Enterprises can help simplify management, improve performance for critical applications and reduce complexity and costs. Leveraging 12 generations of design experience, the Dell Compellent SC8000 controller offers high performance and memory, advanced power efficiency and proactive diagnostics. The Dell Compellent FS8600 NAS solution provides an extremely agile platform for constantly evolving block and file storage requirements. Performance and capacity scale non-disruptively to accommodate growing storage needs without forcing a platform rip-and-replace. The scale-out architecture supports a single namespace up to 2PB manageable space with two Storage Center arrays. Load-balancing continually optimizes performance as the FS8600 system scales. Together, Dell Compellent‖s block-level intelligence, storage virtualization, integrated software and modular, flexible hardware enable a cost-efficient enterprise storage infrastructure that delivers exceptional performance, efficiency, and scalability. Dell and partner confidential. Do not share or distribute.
  • 5.
    4 Dell Compellent StorageCenter | Features and benefits Next-generation Dell Compellent ecosystem Controller: SC8000 • Built-in intelligence, agility and automation • No forklift upgrade and perpetual licensing • FC, iSCSI and FCoE front-end interconnects NAS: FS8600 • Resilient Dell hardware built specifically for Fluid File System • Scale-out file solution that easily grows to accommodate changing storage needs • Supports up to 2PB single namespace { { { { Enclosure: SC280 • Densest enclosure available from any major SAN vendor • Reduces OPEX by storing more data in smaller footprint • Ideal for large-scale file applications, replication targets and bulk archive storage solutions Enclosure: SC200, SC220, all- flash solution • SSD, SAS and FC drive technologies • 80® PLUS Sliver Certified power supplies • Tier data with both read and write intensive SSDs for applications that require high IOPs Dell and partner confidential. Do not share or distribute.
  • 6.
    5 Dell Compellent StorageCenter | Features and benefits Agility with the future built in Show your prospects what Storage Center can do for them by highlighting key features and benefits. Storage Center and the FS8600 NAS solution provide a flexible SAN and NAS architecture that scales easily and supports evolving technology and business needs. Next-generation Compellent architecture adapts without artificial limits, restrictions or complexities. Grow as your business requires without fear of technology limitations. Feature Benefit Enhanced VMware integration Offers consistent progression of VMware integration improvements including new primitives for vStorage APIs for Array Integration (VAAI) to provide finer granularity for broader scale in virtual environments. Optimize as you grow Continually optimize performance and data placement as the system scales. Advanced thin provisioning Separates storage allocation from utilization, enabling customers to allocate any size volume upfront yet only consume physical capacity when data is written. Customers can also reclaim capacity that is no longer in use by applications. Perpetual software licensing Pay only once for features—even across hardware upgrades. Open, agile hardware Greater scalability for block and file from industry-standard hardware, helping customers avoid rip and replace. Add new technology without downtime or disruption Flexible memory and connectivity options help accommodate unforeseen growth. 64-bit architecture Enable highly-scalable block and file storage capacity. Dell and partner confidential. Do not share or distribute.
  • 7.
    6 Dell Compellent StorageCenter | Features and benefits Efficiency designed to drive down your total cost of storage Having separate solutions for your block and file data is costly and inefficient. Storage Center and FS8600 combine to deliver a single platform for block and file built on the efficiency and intelligence of Compellent‖s patented architecture. Budget for your business by optimizing your back-end storage costs. Feature Benefit Automated tiered storage Lower TCO of storage for both block and file environments by freeing up space on high performance drives. Data placement optimization Purchase and use fewer high-performance drives without impacting application performance. Thin Replication Help lower storage capacity, bandwidth and management costs, and deliver multi-site replication without the traditional cost or complexity. Enterprise Manager A unified, point-and-click user interface that cuts administration time and eliminates the need for specialized administrative skills. Efficient SAN and NAS platform Avoid the complexity and overhead of separate solutions for file and block. Data Progression Continually optimize performance and data placement as the system grows that can help slash storage costs significantly. On-demand Data Progression can tier data from write-intensive single-level cell (SLC) SSDs to less-expensive, read-intensive multi-level cell (MLC) SSDs. Dell and partner confidential. Do not share or distribute.
  • 8.
    7 Dell Compellent StorageCenter | Features and benefits Resiliency to help ensure business continuity Next-generation Dell Compellent offerings provide a fully integrated set of reliability features to help you focus on your business needs without worrying about the reliability of your storage. Ensure business continuity through a resilient, highly- available solution paired with award-winning support. Feature Benefit High availability Dell Compellent‖s Storage Center system can provide up to five nines of availability (99.999% availability) with a 12 hour support option.1. Live Volume Migrate storage to follow the movement of virtualized servers to optimize performance and eliminate downtime in virtual environments. Point-in-time recovery Replication is synchronous (short distance) or asynchronous (long distance); asynchronous replication uses snapshots to maximize the number of available recovery points. Multiple configurations Enable replication in bi-directional point-to-point or multipoint configurations. Disaster recovery All disaster recovery sites active and available for recovery. Continuous snapshots Replicate to any level of granularity. Copilot Support Proactively address concerns before they become issues with industry-leading, award-winning Copilot Support—a 96% customer satisfaction rating2. 1 *Results based on March 2013 internal Dell testing with actual MTBF calculated from a run time total of 26 million+ hours (accumulated by 6724 systems). Run time and availability impacting failures for a 6 month period from 8/2012 thru 1/2013. Estimated weighted average MTTR of 6.6 hours for 12 hour part SLA. Actual performance will vary based on configuration, usage and manufacturing variability. 2 Results based on Dell analysis of online surveys, 2009- 2013 Dell and partner confidential. Do not share or distribute.
  • 9.
    8 Dell Compellent StorageCenter | Features and benefits Leveraging Fluid File System • Multi-platform file solution expands across Compellent and EqualLogic arrays • Scales capacity and performance easily and non-disruptively without architectural limitations • Provides single scalable namespace for easy administration regardless of cluster size • Based on Dell IP with a dedicated roadmap EqualLogic FS7600 FS7610 Compellent FS8600 scale performance Dell and partner confidential. Do not share or distribute.
  • 10.
    9 Dell Compellent StorageCenter | Features and benefits Extending Compellent efficiencies to NAS Compellent Storage Center coupled with the innovative Dell Fluid File System (FluidFS) technology, the FS8600 enables highly efficient file storage through a single virtualized platform, avoiding the overhead and complexity of two solutions. Users can keep CAPEX and OPEX in check while leveraging Compellent‖s industry- leading block-level efficiencies for their file storage needs. . The Fluid File System is a clustered file system that avoids the architectural limitations of traditional file systems by allowing storage capacity and performance to be increased within a single namespace as needs grow over time. Both storage capacity and performance can be scaled non- disruptively, avoiding the need for a painful and expensive platform rip- and-replace. Fluid File System also supports a variety of reliability features to ensure robust data protection and high availability. The Dell Compellent FS8600 with FluidFS has better file OPS performance at approximately 1/3 the price of the market leader. The FS8600 is also the industry’s first primary storage solution with policy- drive variable block data reduction, which can decrease the storage capacity needed for common enterprise data by 48%. Key Features – Fluid FS Version 3 • Simple, flexible scale-out NAS that lowers customer TCO • Scales capacity and performance easily and non- disruptively without forklift upgrades • Avoids architectural limits of traditional file servers or all-in- one controllers • Ensures efficiency by leveraging a shared infrastructure for block and file data • Provides block access to the SAN for maximum performance • Delivers a highly-available solution with Active-Active controllers deployed in multiple pairs to scale performance • Industry-leading price – performance • Policy-based dedupe and compression Source: *Performance results based on SPECsfs2008_nfs.v3 testing comparing Dell Compellent FS8600 using 8-node, 24 SLC and 120 eMLC SSDs configurations. Actual performance will vary based on configuration, usage and manufacturing variability. Pricing results based on May 2013 internal Dell comparison. Gartner calls out Isilon as the market leader in their magic quadrant for disk storage: “Leading storage vendor” as identified by those organizations in the Leader quadrant of the Gartner Magic Quadrant for General-Purpose Disk Arrays. 1 Dell and partner confidential. Do not share or distribute.
  • 11.
  • 12.
    11 Dell Compellent StorageCenter | Selling Storage Center Why sell Storage Center? With Dell Compellent, you only have one model to sell. Customers can easily add capacity and capabilities throughout the lifecycle of the product as business requirements change. This makes it easy for you to sell additional capacity, turn on new features, deliver seamless upgrades and generate continuous revenue. Gain repetitive revenue opportunities When your customers purchase Dell storage products, they are investing in the future of their data center. Unlike with legacy storage vendors, your customers will not need to rip and replace their systems when incorporating new technologies. The result: you become a trusted IT advisor, who helps meet their needs over the lifecycle of their system. Offer your customers a differentiated product vision Dell and partner confidential. Do not share or distribute.
  • 13.
    12 Dell Compellent StorageCenter | Selling Storage Center 1 Stage Setting Most companies spend 70% or more of their time, money and mindshare keeping things going. 2 Conflict Legacy storage makes it hard to keep pace. 4 Outcome • Improve performance for critical applications • Reduce storage complexity and costs • Scale block and file to meet demand • Continuously protect data from downtime and disaster • Future-proof technology investments 3 Resolution Dell Compellent Storage Center offers an all-in-one storage array that allows organizations to actively manage data using built-in intelligence and automation. Dell and partner confidential. Do not share or distribute.
  • 14.
    13 Dell Compellent StorageCenter | Selling Storage Center Selling SC8000–feature function benefits Key Features Function Benefit What is it? What does it do? Why should the customer care? Are you adding features to close a competitive gap? Memory Options 16GB and 64GB controller memory options 32GB or 128GB total memory per controller pair • Enables larger read cache for greater future performance gains, and larger page pools for greater future scalability • Closes competitive gap with EMC, who has promoted greater than 32GB of cache against Compellent 6GB max Capacity Scale Each system supports up to 960 SAS drives. The maximum usable capacity supported by a system varies based on configuration. • Allows for non-disruptive, pay-as-you-grow capacity scaling Platinum-related power supplies Redundant hot-swappable 80 PLUS® Platinum certified high-efficiency power supplies • Prevent Storage Center controller from down-time due to a power supply failure PCIe Gen3 IO Slots Internal bandwidth for IO cards increases by 100%, bandwidth performance capability of IO cards doubles from x8 32Gb/s to x8 64Gb/s • Improves performance of IO cards to increase the performance of the Storage Center to provide faster reads and writes Fresh Air Support Operate at higher temperatures or chiller-less environments • Estimated capital expenditure savings of $3M per MW of IT • Potential annual operating savings of $100–$275K per MW of IT Integrated Dell Remote Access Controller (iDRAC) 7 Enterprise Support iDRAC provides hardware and environmental monitoring capabilities to the Storage Center software • Enables improved diagnostics and remote troubleshooting capabilities by providing proactive alerts and quicker time to resolution Mixed multiprotocol network connectivity support 8Gb, 16Gb FC, 10Gb FCoE 2-port Copper, PCI Gen 2.0 and 1Gb & 10Gb iSCSI simultaneous front-end connectivity • Allows the customer to choose the connectivity protocol based on their needs, without investing in multiple systems just for different protocol support Compellent Support* Award-winning Copilot support • Customers get immediate access to a live Copilot engineer for any type of support issue or question from a renowned support organization *Dell Copilot Support received a 96% customer satisfaction rating for over five years in a row. *Results based on internal Dell analysis of online surveys, 2009- 2013. Dell and partner confidential. Do not share or distribute.
  • 15.
    14 Dell Compellent StorageCenter | Selling Storage Center Know your prospects “We are so thrilled with the cost reduction. We save about 60% every month – about $120,000 to $130,000 a year.” - Matthew Gentile, CFO, The Truland Group, United States Mobile worksites around the world. Lower risk and labor costs “We expect to save thousands of dollars each month in operational expenditures by migrating our SQL Server databases from leased EMC arrays to Dell Compellent arrays.” - Thirumala Kommineni, Database Admin,, Dell Dell wanted to expand its product offerings, boost service and save money with a new database storage solution. “Dell provided us with a one-vendor solution for everything.” - Stephen Hart, Director of IT Architecture, Dreyer Medical Center Aging server and storage platform reached its end of life and was unable to keep pace with the clinic‖s growth and performance requirements.. Ideal for: IT environment: IT environment: Dell and partner confidential. Do not share or distribute.
  • 16.
    15 Dell Compellent StorageCenter | Selling Storage Center Identifying opportunities When speaking with your target prospect or current customer, highlight the key benefits that will best meet their needs. Target Opportunity Benefit Prospect Needs a system upgrade from a legacy platform • Storage Center is built on a single platform that scales as business needs change, eliminating the need for rip and replace • Easily add new technologies as they become available without disruption or downtime Prospect/ Customer Needs to cut costs and improve performance • Existing customers can maximize low-cost, high-performance drives without a hardware upgrade by activating Data Progression performance tuning • The innovative Dell Compellent Flash-optimized solution offers up to an approximate 2x price advantage over competitive hybrid solutions and up to an approximate 5x price advantage over competitive all- flash solutions.* Customer Needs to minimize manual administration • Use Enterprise Manager to streamline system management, reduce administration time and help reduce operating costs • Increase IT productivity with built-in intelligent automation–set policies and let the system run • Optimize data placement by tier/RAID level and support capacity planning, robust reporting, and storage chargebacks Customer Wants to avoid the complexity and overhead of separate solutions for file and block • Optimize cost and data placement for both block and file environments with industry-leading automated tiering • Shared back-end infrastructure eliminates need to carve spindles separately *Competitive US list pricing from from Gartner Inc, CP Storage, as of June 2013. Market price calculated assuming a discounting of approximately 50% for all competitive systems and Dell Compellent. Dell and partner confidential. Do not share or distribute.
  • 17.
    16 Dell Compellent StorageCenter | Selling Storage Center Questions to ask prospects • What projects or applications will impact your storage needs in the next six months? In the next three years? • Do you have virtual servers? Are you looking to virtualize your storage or desktop environment? • Do you have problems with unutilized or underutilized space? • What backup and recovery issues are you facing? • Do you have any storage equipment reaching capacity or end of life? • If project is planned within six months is budget approved? How much? • Are you in years 4 or 5 of your existing support contract? Dell and partner confidential. Do not share or distribute.
  • 18.
    17 Dell Compellent StorageCenter | Selling Storage Center Handling objections Potential Objection Counter Response How can I be sure that a forklift upgrade will never be necessary? • Customers can take advantage of automated tiered storage without requiring an upgrade to a new controller model • Adding functionality to an existing Storage Center SAN is as easy as activating that particular built-in software module Everyone says their solution saves money. Can you back up your cost savings claims? • Dell Compellent can reduce your total storage software costs up to 96% and your total hardware costs up to 44% compared to traditional storage over a 10 year period* • Compellent installations tended to have a 96% longer productive life span than other storage solutions. Organizations in the study were replacing Compellent solutions every 6.9 years compared to 3.5 years for their other storage environments.* Do I really need that high of a level of granularity? What‖s the benefit over competitive solutions? • Dell Compellent manages and migrates data as highly granular 2MB blocks and then moves just the small pages that include those blocks to the appropriate tier or RAID level, creating a finely tuned tiered storage environment • Using small pages increases the efficiency of data movement since it is more efficient to read, write and migrate small pages than larger ones It sounds like management and set up can be complex and time-consuming. How easy is it? • Storage Center is designed to help administrators manage more data in less time. This is largely because of built-in efficiency and intelligent automation. It also features an intuitive, point-and-click interface that provides a complete view of the entire storage environment. • There is no need for specialized skill sets or ongoing systems training. Wizards guide users through system setup and application configuration, making even advanced operations simple and straightforward. • Storage consumption and usage trends are automatically monitored and displayed, eliminating the need for manual capacity planning. Storage Center even generates executive summaries, cost- savings calculations and utilization chargeback reports with just a few clicks. *Source: Based on 2013 Dell internal TCO tool analysis *Source: 2012 Dell-sponsored IDC whitepaper, The Business Value of Dell EqualLogic and Compellent Primary Storage Solutions (External use requires permission from IDC) Dell and partner confidential. Do not share or distribute.
  • 19.
    18 Dell Compellent StorageCenter | Selling Storage Center Differentiating the FS8600 in a competitive market Key differentiators of the Compellent and FluidFS solution: Flexible architecture and perpetual software licensing offers non- disruptive scaling and avoids platform rip-and-replace Scale out architecture; performance and capacity to be scaled independently Single namespace; managing a single namespace up to 2PB • File servers lack features, can‖t scale performance and don‖t offer robust data protection • NetApp and EMC force customers to upgrade to a new generation platform upon reaching system capacity limitations Dell and partner confidential. Do not share or distribute.
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    19 Dell Compellent StorageCenter | Selling Storage Center Use case: Microsoft Exchange Server The ability to automatically classify and migrate inactive portions of an Exchange Server database at the block level onto lower- cost drives is a key advantage of the intelligent features of Storage Center. Advantage: Storage Center identifies inactive blocks of data in an Exchange Server configuration and automatically migrates those blocks off an expensive storage tier to a lower cost tier of storage. Scenario: When configuring storage for Microsoft Exchange Server, administrators typically focus on low-latency response requirements and store all Exchange Server-related data on expensive high-performance disks—even though 80 percent or more of it is inactive and does not require the fastest spindles available to deliver high write performance. The result: Administrators can easily place Exchange Server databases on multiple tiers of storage, reducing the overall system costs while maintaining a high level of performance. Use case: Oracle Built-in intelligence helps ensure that data is spread evenly across all spindles at all times, minimizing micromanagement of the storage subsystem to maintain performance of the database. Advantage: Storage Center records and tracks specific information about every block of data. Information about the blocks is gathered without system overhead but is extensive, including time written, the type of disk drive used, the type of data stored, RAID level and more. All of these use characteristics enable Storage Center to take an intelligent approach to storing, recovering and managing data. Scenario: The critical information contained in an Oracle database is frequently used to establish business success, making fast storage access essential. But simply dedicating more drives with the fastest spindles often won‖t deliver the necessary performance. Traditional storage systems are prone to “hot spots” because the same areas of specific spindles continually receive I/O requests from the distinct application for which they were provisioned. Administrators must spend a significant amount of time tuning performance. Virtualizing at the disk level eliminates these “hot spots” and increases performance by spreading server access across all drives in the system. The result: Companies that harness the power of Oracle with the intelligence of Storage Center create a dynamic database infrastructure that is cost-effective and easy to manage. Administrators spend less time micromanaging storage to keep business-critical database performance high. Dell and partner confidential. Do not share or distribute.
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    20 Dell Compellent StorageCenter | Selling Storage Center FluidFS Use Cases: File Server Consolidation for File Shares and Home Directories • Easy scale-out of capacity and performance reduces costs and drives efficiencies • Benefits of automated tiering extended to NAS from back- end SAN storage • Ability to add additional storage on-demand with no downtime • Centralized management and streamlined backup File data (CIFS and NFS) Dell Unified Storage (Compellent/EqualLogic/PowerVault) Block Storage File Storage File servers NAS appliances • Challenge: 1) Environments with a sprawl of CIFS and NFS file servers and legacy NAS devices; 2) Silos of storage limit access to business information; 3) Complex data migration, backup and management; 4) Limited scalability. • Solution: File servers and traditional NAS devices are consolidated on a single Dell FluidFS storage platform. Dell and partner confidential. Do not share or distribute.
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    21 Dell Compellent StorageCenter | Selling Storage Center FluidFS Use Cases: Sharepoint Storage Optimization • Challenge: SharePoint files are stored in SQL. As the repository grows, SharePoint requires more SQL capacity, leading to database sprawl, data protection challenges, limited scalability, fragmentation, and I/O constraints. • Solution: SharePoint storage environment is optimized by externalizing data to a Dell FluidFS storage with Quest Storage Maximizer. SharePoint Applications Microsoft Windows Server with SharePoint CIFS for BLOBS Block for Metadata (iSCSI or FC) Block Storage File Storage NAS Pool for File Shares Storage Maximizer Dell Unified Storage (Compellent/EqualLogic/PowerVault) • Optimized performance and capacity by offloading SharePoint files to external storage repositories • Maximized metadata and file workload concurrency • SQL is now running optimally serving the metadata workload • Unified platform for SharePoint storage, scalable block storage for SQL and CIFS for files Dell and partner confidential. Do not share or distribute.
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    22 Dell Compellent StorageCenter | Selling Storage Center FluidFS Use Cases: Medical Data Archive • Scale-out performance for medical record storage and retrieval • Fast retrieval of records by physicians • Single namespace up to 2PB simplifies management • HA architecture guarantees business continuity • Multi-protocol access for NFS and CIFS clients Long term archiving to the cloud File Storage Block Storage Dell and partner confidential. Do not share or distribute.
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    23 Dell Compellent StorageCenter | Selling Storage Center Sample solutions: American University American University‖s challenge was to consolidate over 1000 UNIX, Linux and Windows server and upgrade maxed-out storage system. Solution: Deploy 8 clustered Dell PowerEdge R810 servers and Dell Compellent Storage Center SAN. Virtualize server environment with VMware and Oracle and Microsoft SQL databases. Developers are spending less time fixing problems and more time developing so we‖ve improved quality assurance for our end-users. Sample solutions: South Carolina Office of the Attorney General South Carolina Office of the Attorney General installed a Dell Compellent SANwith automated tiered storage to retain 25 years of criminal case- related data. They now pay $46,000 less per year for faster access to case data helping to move from reactive storage management to an ―”active management strategy”. Dell and partner confidential. Do not share or distribute.
  • 25.
    24 Dell Compellent StorageCenter | Selling Storage Center Cross-sell/up-sell: Thin Provisioning • All Storage Center SANs include Dell Compellent Dynamic Capacity—or thin provisioning—which completely separates allocation from utilization by only consuming physical disk space on write. • Data Progression enhances the efficiencies inherent to Dynamic Capacity, enabling organizations to realize the greatest storage efficiency possible. • Customers and prospects that need to shrink their data center footprint and contain costs while accommodating rapid data growth are excellent candidates for thin provisioning. Cross-sell/up-sell: Automated Tiered Storage • Unlike the many newcomers to the storage tiering market, Dell Compellent engineered its Storage Center SAN from the ground up to include an advanced automated tiering feature—Data Progression. • This software automatically migrates data to the optimum storage tier and/or RAID level based on actual use and performance needs—without technology add-ons or manual intervention. Customers simply activate the feature and let it run. • Customers and prospects that are running multiple tiers of storage, looking for best in class TCO, and need to simplify storage management are candidates for automated tiered storage. Cross-sell/up-sell: Live Volume • Live Volume continuously protects data from downtime and provides high availability in virtualized data centers and the cloud. • Live Volume combines volumes hosted on two Storage Center SANs and manages them as a single storage object. The source and destination volumes are mapped to the servers as a single volume and can continually process reads and writes. This new level of abstraction allows volumes to non-disruptively migrate from system to system. • Customers and prospects that need additional ways to protect data and help eliminate downtime in virtual environments. Dell and partner confidential. Do not share or distribute.
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    26 Dell Compellent StorageCenter | Specifications SC8000 technical specifications SC8000 Technical Specifications Product Operating System Storage 6.1 or later OS Support Microsoft® Windows Server®, Oracle® Solaris, HP®-UX,Oracle Linux, IBM® AIX®, Novell® NetWare, SLES, Apple, HPTru64, VMware® Citrix Xen-Server, RedHat Processor Two 2.5 GHz Six-core (Sandy Bridge) Intel™ processors per controller Storage Capacity Each system supports up to 960 SAS drives. The maximum usable capacity supported by a system varies based on configuration. Each 3.5" SAS enclosure holds up to 12 SAS drives. Each 2.5" SAS enclosure holds up to 24 SAS drives. Drive Interfaces SAS and NL-SAS drives. Also backwards compatible with existing Compellent Fibre Channel and SATA drives. Different drive types, transfer rates and rotational speeds can be mixed in same system. Chassis Rack size: 2U Height: 87.3 mm (3.44 inch) Width: 482.4 mm (18.98 inch) with rack latches; 444 mm (17.08 inch) without rack latches Depth: 755.8 mm (29.75 inch) with bezel Weight: 19.73 kg (43.5 lbs) Environmental Operating Conditions Power: Dual, redundant 750W 80 plus® Platinum certified power supplies power supplies Maximum Power: 425W Heat Dissipation: 1450 BTU/hr rated Power Supply Operating Temperature: 50 - 95°F (10 - 35°C) Non-operating Temperature: -40 - 149°F (-40 - 65°C) Operating Humidity Ranges (non-condensing): Operating, 20% to 80% Non-operating Humidity (non-condensing): 5% to 95% Inlet Type: NEMA 5-15/CS22.2, n°42 Dell and partner confidential. Do not share or distribute.
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    27 Dell Compellent StorageCenter | Specifications SC8000 PCIe IO expansion The following IO cards are available for purchase with the SC8000 IO Card Connectivity Card Height 6Gb SAS, 4 wide-port, PCIe Gen 2.0 Back-end Full-height 6Gb SAS, 4-wide-port PCIe Gen 3.0 Back-end Low-profile 16Gb FC, 2-port, PCIe Gen 3.0 Front-end Low-profile 8Gb FC, 4-port, PCIe Gen 2.0 Front-end (back-end for legacy FC enclosure migration) Full-height 8Gb FC, 2-port, PCIe Gen 2.0 Front-end Low-profile 1Gb iSCSI, 2-port, PCIe Gen 2.0 Front-end Low-profile 10Gb iSCSI, 2-port, Copper, PCIe Gen 2.0 Front-end Low-profile 10Gb iSCSI, 2-port, Optical, PCIe Gen 2.0 Front-end Low-profile 10Gb FCoE, 2-port, Copper/Optical, PCIe Gen 2.0 Front-end Low-profile Dell and partner confidential. Do not share or distribute.
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    28 Dell Compellent StorageCenter | Specifications SC280 Specifications SC280 Specifications 2 Drawer Design: • 42 drives/drawer • Hot insert drives • Hot swap drives 5U 2x SC280 Enclosures per loop 84x 4TB (336TB raw) or 42x 4TB (168TB raw) Min/Max Drives 3.5” 4TB 7200RPM Drive Type 5U (Rack Units) Density ∞ Compatible with SC280 enclosures on the same loop ∞ SC280 can be on same HBA, but different loop than other enclosures: SC200/SC220 and Legacy Xyratex 6Gb SAS enclosures Compatibility Controller Support: SC8000 at RTS, Series 40 Post RTS Maximum # of Enclosures: ∞ 5 SC280 enclosures per system (400 active drives, 1.6PB raw) ∞ 4 spares per SC280 Configurations Hot Swap Power: • 2 Power Supplies • 5 Fans
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    29 Dell Compellent StorageCenter | Specifications Flash Configurations • SC220 flash enclosures − Create “All Flash” or Hybrid solution − SC220 based − Initially only sold as part of new SC8000 systems • All-flash solution − SC8000 controllers − Fibre Channel: 16Gbps & 8Gbps − iSCSI: 10Gbps & 1Gbps − FCoE: 10Gbps 2x 6 pack 1TB 7200 RPM 6 pack RI 6 pack WI 6 pack RI 6 pack WI 6 pack RI 6 pack WI 6 pack RI 6 pack WI 6 pack RI 6 pack WI All Flash All Flash Hybrid Dell and partner confidential. Do not share or distribute.
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    30 Dell Compellent StorageCenter | Specifications SC200 and SC220 enclosures The Dell Compellent SC200 and SC220 are new expansion enclosures based on Dell enclosure hardware with Energy Star power efficiency rating and Fresh Air Technology. The SC200 is a 2U 6Gb SAS enclosure that supports up to twelve (12) 3.5” disk drives. The SC220 is a 2U 6Gb SAS enclosure that supports up to twenty-four (24) 2.5” disk drives. Max values SC200 SC220 Height 8.7cm (3.43 inches) 8.7cm (3.43 inches) Width 48.2cm (18.98 inches) 48.2cm (18.98 inches) Depth 59.4cm (23.39 inches) 54.1cm (21.30 inches) Weight 28.39 kg (62.6 lb) (maximum configuration) 8.84 kg (19.5 lb) (empty) 23.31 kg (51 lb) (maximum configuration) 8.61 kg (19 lb) (empty) Wattage 700W 80 PLUS® Silver-certified power supplies, 450W maximum draw 700W 80 PLUS® Silver-certified power supplies, 475W maximum draw Heat Dissipation 2,389 BTU/hr (at 700W) 1,536 BTU/hr Max 2,389 BTU/hr (at 700W) 1,621 BTU/hr Max Voltage 100-240 VAC, auto sensing 100-240 VAC, auto sensing Frequency 50/60 Hz 50/60 Hz Amperage 8.6 A at 100 V, 4.3 A at 240 V 8.6 A at 100 V, 4.3 A at 240 V Dell and partner confidential. Do not share or distribute.
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    31 Dell Compellent StorageCenter | Specifications Drives and connectivity Disk Drives SAS SSD (2.5-inch) 200GB SAS 400GB SAS Fibre Channel HDD (3.5-inch) 300GB 15K RPM 600GB 15K RPM SAS HDD (2.5-inch) 146GB 15K RPM 300GB 15K RPM 600GB 10K RPM 900GB 10K RPM 1TB 7.2K RPM 1.6TB read-intensive SSD SAS HDD (3.5-inch) 450GB 15K RPM 600GB 15K RPM 2TB 7.2K RPM 3TB 7.2K RPM 4TB 7.2K RPM RAID Supports RAID 0, 5, 6 RAID 10, and RAID 10 DM (dual mirror). Any combination of RAID levels can exist on a single Storage Center. Multiple RAID levels can exist on the same storage tier within an array. Connectivity Front-end Connectivity Fibre Channel (4Gb, 8Gb, 16Gb), iSCSI (1Gb, 10Gb), FCoE (10Gb) Simultaneous interface support Maximum Front-end Ports 16 (Fibre Channel), 10 (1Gb iSCSI), 10 (10Gb iSCSI), 10 (FCoE) per controller NOTE: SC8000 controller can support up to 16 FC front-end ports with 4-port low-profile SAS back-end IO option Back-end Connectivity SAS (6Gb, 3Gb), Fibre Channel (2Gb, 4Gb, 8Gb) Maximum Back-end Ports 16 (FC), 10 (SAS) per controller NOTE: No SATA ports, FC and SATA enclosures are connected to 8Gb Fibre Channel IO card Dell and partner confidential. Do not share or distribute.
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    32 Dell Compellent StorageCenter | Specifications Enterprise software Storage Center Core Storage Center Licensed Features Drive virtualization Data Instant Replay Port virtualization Remote Instant Replay Server mapping Dynamic Capacity Drive optimizer Data Progression Thin import Fast Track Application optimizer Dynamic Controllers Copy-mirror-migrate Enterprise Manager Boot from SAN Multipath Manager for Microsoft Servers Heterogeneous OS Replay Manager LUN masking Live Volume Performance monitoring Unified user interface System administration Remote monitoring/phone home Dell and partner confidential. Do not share or distribute.
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    33 Dell Compellent StorageCenter | Specifications FS8600 technical specifications FS8600 Technical Specifications Form Factor 2U Power Supplies 2 PSUs per appliance, 717W, 115-230 VAC Backup Power Supply 1 battery per controller, 2 batteries per appliance CPU Dual Intel E5620 4 core / 12MB L3 / 80W / 2.4GHz per controller Memory 24GB DDR3 1066 MHz per controller (48GB per appliance) Back-end Connectivity 2x8Gb FC ports per controller (switch required) Front-end Connectivity 1GbE version: 4x1GbE ports per controller, 10GbE version: 2x10GbE ports per controller Protocols CIFS/SMBv1.0, SMBv2.1, NFSv3, NFS v 4 Active Directory, LDAP, NIS, NDMP, SNMP Clustering Single namespace for up to 4 appliances (8 controllers), active/active clustering for controller pairs Maximum Storage Capacity 2 PB usable file capacity per NAS controller (with two Storage Center systems and SCOS 6.x) Storage Center Requirements Max number of Storage Center systems: 2, Supported controllers: Series 40 and SC8000, Supported SCOS versions: 5.5.6, 5.5.10, 6.2.3, 6.2, 6.3, 6.4 Minimum Enterprise Manager version: 6.2 Replication Asynchronous to peer FS8600 appliance(s), like-to-like configurations only Snapshots Redirect-on-write snapshots, user-accessible over the network, thin volume cloning Deduplication/compression Post-process policy-based variable block (128KB +/- 64KB) data deduplication and LZPS compression per NAS volume Automated Tiering Compellent Data Progression applied to NAS Pool Thin Provisioning File-level and block-level with Compellent Dynamic Capacity Space Reclamation Not supported Management Enterprise Manager and Fluid File System GUI NDMP Three-way via Ethernet ports Antivirus ICAP, Symantec ScanEngine 5.2 and Protection Engine 7.0;McAfee Scan Enterprise 8.8 and Enterprise for Storage 1.0.2, Sophos Endpoint Security and Control 10.0; TrendMicro InterScan Web Security Suite 3.1 Boot Options Local boot Dell and partner confidential. Do not share or distribute.
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    34 Dell Compellent StorageCenter | Specifications Compellent NAS portfolio feature comparison Features NX3000* zNAS FS8600 FE Connectivity 4x1GbE or 2x10GbE 4x1GbE or 2x10GbE 4x1GbE or 2x10GbE SMB v2.0 & v2.1 v1.0 v1.0 NFS v2 & v3 v2, v3 & v4 v3 Single Namespace No No Yes Replication Block-level and DFS-R Block-level FluidFS asynch Dedupe SIS No No Snapshots Yes Yes Yes Management Microsoft GUI EM & zNAS GUI EM & FluidFS GUI Thin Provisioning White space reclamation File-level Block-level NDMP Not native Remote Remote Antivirus Not native No Yes (ICAP) Boot Options Local boot Boot from SAN Local boot Clustering Active/active, up to 4 nodes Active/active, up to 2 nodes Active/active, up to 8 nodes * The Compellent-specific NX3000 is being replaced by the generic NX3300 (WSS2008R2 on 12G hardware). Dell and partner confidential. Do not share or distribute.
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    35 Dell Compellent StorageCenter | Specifications FS8600 scalability specifications Max values Single appliance (2 controllers) 4 appliances (8 controllers) Max system size 1PB 1PB Max file size 4TB 4TB Max number of files 64 billion 128 billion Max file name length 255 bytes 255 bytes Max number of directories 34 billion 68 billion Max directory depth 512 512 Max NAS volumes 256 1,024 Max snapshots per volume 512 512 Max snapshots per cluster 10,000 10,000 Max replication policies 100 100 Max NFS mounts 1,024 1,024 Max CIFS shares 1,024 1,024 Max CIFS concurrent client connections 1,500 6,000 Max quota rules (user quotas) 100,000 100,000 Max quota rules per volume 512 512 Dell and partner confidential. Do not share or distribute.
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    36 Dell Compellent StorageCenter | Specifications Proactive support Dell Compellent Copilot Support goes beyond traditional support offerings with the right combination of proactive processes, personal support and professional expertise to help ensure the satisfaction of every customer. Feature Dell Compellent Copilot Support Support Options 24x7 Support, Next Business Day Response 24x7 Support, Next Business Day Response 24x7 Support, Call Center Only Call Center Support 24x7 Support Center 24x7 Support Center 24x7 Support Center On-site Response Priority (4-, 8- or 24-hour) Next Business Day — Parts Delivery Priority (4-, 8- or 24-hour) Next Business Day UPS Ground Software Releases Perpetual Software Licensing Perpetual Software Licensing Perpetual Software Licensing PhoneHome Technology 24x7 Monitoring & Response 24x7 Monitoring & Response 24x7 Monitoring & Response Incident Fees $0 $0 Time & Material Dell and partner confidential. Do not share or distribute.