This document discusses user experience (UX), user interface (UI), and civic design principles. It notes that civic design mediates how citizens can interact with government. Effective civic design considers who the users are, what their abilities and expectations are, ensures the process is familiar or introduces something new in an accessible way, and makes the experience easy for the users. The document promotes principles of respect, participation, and unity for civic design. It provides an example of a citizen reporting an issue to their city's 311 system using Twitter.

1. UI,$UX,$UNITY$
Cyd$Harrell,$Code$for$America$

2. Honolulu$
July$2012$
$
A$hackathon$
without$code$

5. 311 Story slide
@sf311 GG Park sprinklers on full blast this AM;
ground already soaked & mud starting from
heavy fog - very wasteful, anything you can do?
@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx
…about 45 minutes…

6. Photo%credit:%kirinonakame%on%Flickr%
not$a$
luxury$

7. High$Stakes$

8. Photo%credit:%Ed%Lea%

9. Fix the machine, not the person
-- Aaron Swartz, 9.25.12
$

10. An$oversimplificaBon$
Design Mediates
HOW SOMEONE CAN DO A THING

11. An$oversimplificaBon$
Civic Design Mediates
HOW A CITIZEN CAN INTERACT WITH GOVERNMENT

12. HOW SOMEONE CAN DO A THING
who? what thing?
using what?
how hard is it?
Slightly$less$oversimplified$

13. what thing?
how do they describe it?
what does it mean to them?
(why) do they want to do it?
HOW SOMEONE CAN DO A THING
Even$less$oversimplified$

14. who?
what are their abilities?
what are they used to?
what do they expect?
Even$less$oversimplified$
HOW SOMEONE CAN DO A THING

15. using what?
something familiar?
something new?
a spoon?
Even$less$oversimplified$
HOW SOMEONE CAN DO A THING
what does it feel like?

16. Even$less$oversimplified$
HOW SOMEONE CAN DO A THING
how hard is it?*
*for them?

17. Monopoly Ownership
Government$is$Different$

18. Civic Design Mediates
HOW A CITIZEN CAN INTERACT WITH GOVERNMENT

19. Respect
Participation
Unity
Principles$for$Civic$Design$

20. SBll$PreHy$High$Stakes$

21. Respect
Participation
Unity
Principles$for$Civic$Design$

23. Respect
Participation
Unity
Principles$for$Civic$Design$

24. 311 Story slide
@sf311 GG Park sprinklers on full blast this AM;
ground already soaked & mud starting from
heavy fog - very wasteful, anything you can do?
@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx
…about 45 minutes…

26. Questions?
cyd@codeforamerica.org