Mr. Bodin has over 30 years of experience in the IT industry since 1982. He has worked in various roles such as an IT technician, manager of his own IT companies, and most recently as a service desk analyst and technician for CSC Baltic since 2011. He has strong technical skills, communication skills, and experience resolving a wide variety of IT issues for clients.

1. CV Name: Anders Bodin
Qualification
Summary
Mr Bodin born 19530731 has been working for CSC Baltic for more than 8
years. He has been in the IT industry since 1982, when he started to work with
Digital Equipment Corporation (later bought by COMPAC). In 1986 he started
his first IT company 556295-8602 TDM Konsult Aktiebolag AB in Sweden,
this he closed due to that the market was not ready for this yet. In 1990 he
started his 2nd
own IT company in Sweden, he built up the business from zero
and managed the company, projected all kind of IT projects, gave offers and
finally implemented the solutions. He was also advising a school with a SEK 12
million budget for 11 years,
When they were renewing their technical equipment every year his economical
thinking made them get more value for the money. He is very used to work
without direct supervisory, and he have good communication and organisational
skills. He also had courses in double sided book keeping before he started his
first own company, which he successfully used book keeping his company. He
is very good in reading manuals and pick up new skills.
He has been working with music and music instruments in parallel since he was
12 years old.
Experience in
CSC Baltic
2011.10.01– 2014.12.31 Client: UTC Location: Lithuania, CSC Baltic
Role: 2nd
Line Technician
Duties and Responsibilities: Mr Bodin resolves issues that arrive from first line not
resolvable there.
Accomplishments: He built up a very good contact with clients. He also got a good
knowledge of Remedy. He also finished the CSC/UTC Security Awareness
Program. He has been security cleared for some sensitive accounts.
2011.08.01– 2016.08.01 Clients: BBT, UTC, Tryg, Moderna, Via Travel, Green
Cargo Location:Lithuania, Vilnius.
Role: 1st
Line Service Desk Analyst
Duties and Responsibilities: Mr Bodin provided customer support and responsive
solutions to day-to-day technical issues. Trouble shooting assistance and procedures
for software to fix the first line service level against the customers.
Accomplishments: High technical skill level and FCR result. Excellent
communication with the customer.
2008.06.30 – 2010.07.01 Client:8 diff. Swedish accounts
Location:Lithuania, Vilnius.
Role: Queue Manager (Queue Coordinator)
Duties and Responsibilities:
Mr Bodin monitored and tracked incidents through the process and against service
level agreements. He also when possible improved efficiency in the resolver groups.
His work with this accounts included clients spread over Sweden, Denmark, Finland
and Germany. He created tickets in USD R6 and USD R11.
Accomplishments: He built up very good relations with both WFM and the engineers.

2. He has got very good evaluation from both Sweden and Lithuania for his work.
He studied the ITIL process.
Previous
Employment
2008.01.01 – 2008.06.29 3DMAKETAI Location:Lithuania, Vilnius.
Role: Production Engineer
Duties and Responsibilities: Mr Bodin was hired to get this company up running
Checking 3D files for errors and printing the 3D files on the 3D printer. Finishing the
printed products to a 3D detail for use by the customer. Customer contacts and
helpdesk for problems with 3D objects.
Accomplishments: He got a very good knowledge on 3D software and 3D files
correction. He was also learning lots about the 3D techniques and learned to fix the
errors on
the 3D printer himself.
2003.03.04– 2007.12.31 TFAI Planetariumas Location:Lithuania, Vilnius.
Role: Engineer – Programmer
Duties and Responsibilities: Mr Bodin projected network connection of 16
computers, price negotiation and buying of needed technical equipment.
And lead the projects to successful “go live”. He also had the responsibility for a part
of a European Union project were he built up one part of a web page that was
built up by seven parts. He had full responsibility for the project for renewing of the
equipment and price negotiation and buying of all necessary technical equipment.
He managed to increase the amount of pc:s in the company 5 times during his time
there.
Accomplishments: He had to “on the fly” learn Drupal in one week to fulfil the
criteria of “go live date. Reading manuals in night and converting format to Drupal in
daytime..
1990.01.01 – 2002.06.31 Anders DSIB Location: Sweden,
Bollstabruk.
Role: Owner, Manager, Project Manager.
Duties and Responsibilities: Mr Bodin was having Software and hardware consulting
and service. In 1986 he had a separate education for 6 weeks how to start up,
run a company and how to keep your own accounting (double balanced accounting)
for that company. Business establishment, Business development, Management,
Pre-sales and after sales service, New Customer searching, Customer relations, New
suppliers search and price negotiating, Installing solutions, Administrating.
Starting the business from zero building up and managing the company. He had the
service of the Swedish Church local database of birth, death, marriage and infant
baptism
registering. Also he had the help-desk function for this database and client.
Accomplishments: He got a very wide knowledge of different products during these
years. Also he was getting lots of practical experience of administrating his own
company very successfully.

3. 1989.08.01 – 2001.09.30 Hola Folkhogskola Location: Sweden, Nyland.
Role: IT and Multimedia Technician
Duties and Responsibilities: Mr Bodin was having responsibilities for Price
negotiation and Purchases of technical equipment.
Network building and Administration 120 computers in one network both UTP and
Coaxial mixed.
Planning and execution of preventive and emergency service to keep everything up
running.
Accomplishments: He got a very wide knowledge of different products during these years. Also
increase the computer population of the institution
with 1500% during his time there.
1987.08.01 – 1989.07.31 Hagbergs Radio and TV Location: Sweden, Sollefteå.
Role: IT and Multimedia Technician
Duties and Responsibilities: Mr Bodin was having responsibilities for servicing
Computers Radio Equipment TV equipment and Video Equipment.
.
Accomplishments:
He got a very wide knowledge of different products during these years.
And he got a very high reputation for his good work
1986.09.01 – 1987.07.31 Graningeverken AB Location: Sweden, Bollstabruk.
Role: IT and Electrical Technician
Duties and Responsibilities: Mr Bodin was having responsibilities for servicing
production Computers and administration computers.
Accomplishments: He got a very wide knowledge of SAAB computers during these
years.
1986.08.30 – 1987.07.31 TDM Konsult AB (Anders own company) Location:
Sweden, Bollstabruk.
Role: Owner founder, VD, IT environment consulting and remaking Technician.
Duties and Responsibilities: Mr Bodin was having responsibilities for creating the
company, working with server and computer climate,
Personal work environment how to build good workplaces for workers. Looking for
new customers, selling services and effectuating the work.
Also administrating the full company.
Accomplishments: He got a very good knowledge of the market and that in this
early time there was not much focus on environment at all.
Today situation is another so TDM Konsult AB was much too early in time.
1982.01.02 – 1986.08.30 DEC Digital Equipment Corporation Location:
Sweden, Sundsvall.
Role: IT Technician
Duties and Responsibilities: Mr Bodin was having responsibilities for servicing
Computers, Monitors, Rotating Disc memory’s, Tape memory’s,
Everything on component level.
Planning and execution of preventive and emergency service to keep everything up

4. running.
Accomplishments: He got a very wide knowledge of different DEC products during
these years. PDP 8, PDP 1124, PDP 1134, PDP 1144, PDP 1170 and WAX
and Micro WAX. He got a very high reputation for his good work.
Education • Electronics Engineer Sweden
• Computer Engineer Sweden
• Computer, Disk and Tape storage specialist Sweden
• Micro computer programmer Sweden
Other
Qualifications
and
Certifications
• PC produkt Specialist VICTOR Sweden
• Novell Netware Server Administrator
• Network Administrator with SNMP
• Effective Verbal Communication for Technicians
• ITIL Service Level and Capacity Management
• EPMO GPS – Enterprise Program Management Office
• CSC/UTC Security Awareness Program
Enabling
Technologies
Mr Bodin worked with DIGITAL EQUIPMENT CORPORATION and had lots of
internal education in computer techniques and fault-finding that at all was not possible
to
achieve any other way at that time.
Development Tools
• Drupal
• M6800ASS SIM
Hardware
• PDP8
• PDP11
• RL02
• WAX11/750
• SERVERS
• PC
• Printers
• Peripheral equipments
Languages
• Swedish
• English
• Norwegian
• Lithuanian
• Danish
Software Packages
• MS Office
• Paint Shop Pro Graphics
• Cubase Audio Digital Audio Editing SW
• QAPlus Computer Diagnostic Utility

5. • Microsoft Windows: Install/Configuration
• MS Internet Explorer: Install/Administer/ Maintain
• Eudora Pro Software: Use
• GroupWise: Use
• Adobe Acrobat Document Management SW: Use
• Adobe PageMaker: Use
Courses
Code of Business Conduct Training
Being an Effective Team Member
Effective Team Communication
What is Emotional Intelligence?
Improving Your Emotional Intelligence Skills: Self-awareness and Self-management
Using Emotional Intelligence on the Job
Emotional Intelligence at Work Simulation
Being a team member
Code of Business Conduct Training - Connecting to the Code
Development Tools for Tomorrow's Managers
Customer-focused Interaction
ETS RMS Workflow Management Process
Fixing Broken Teams
Global Ethics and Compliance Training
GPS - Enterprise Program Management Office (EPMO)
GRM Demand Manager Training
Identifying and Managing Customer Expectations
ITIL: Service Level and Capacity Management
Time Management: Analysing Your Use of Time
Wellness: Stress Management

6. • Microsoft Windows: Install/Configuration
• MS Internet Explorer: Install/Administer/ Maintain
• Eudora Pro Software: Use
• GroupWise: Use
• Adobe Acrobat Document Management SW: Use
• Adobe PageMaker: Use
Courses
Code of Business Conduct Training
Being an Effective Team Member
Effective Team Communication
What is Emotional Intelligence?
Improving Your Emotional Intelligence Skills: Self-awareness and Self-management
Using Emotional Intelligence on the Job
Emotional Intelligence at Work Simulation
Being a team member
Code of Business Conduct Training - Connecting to the Code
Development Tools for Tomorrow's Managers
Customer-focused Interaction
ETS RMS Workflow Management Process
Fixing Broken Teams
Global Ethics and Compliance Training
GPS - Enterprise Program Management Office (EPMO)
GRM Demand Manager Training
Identifying and Managing Customer Expectations
ITIL: Service Level and Capacity Management
Time Management: Analysing Your Use of Time
Wellness: Stress Management