Custvox is a customer experience management methodology that captures the voice of the customer in real time across multiple channels. It offers tools for analysis, integration of findings, and improvement of customer processes to increase satisfaction and loyalty. Additionally, Custvox measures performance through KPIs and provides dashboards for real-time evaluations to enhance customer interactions.

1. CustVoxMethodology Framework

2. 12345CaptureAnalyzeIntegrateImproveMeasureCEM Methodology

3. Enable your customer to interact with you…Whenever, wherever and however he wants!CaptureCall CentreEmail ContactShopCustomer VisitWebsiteSocial NetworkEnable your company to capture the voice of its customer in real time.

4. CustVox offers an easy-to-use, multi-language application with multi and cross channel capabilitiesThe voice of the customer is captured 24 / 7/ 365 from any available channel in real time and stored into a central repository for analysis…

5. AnalyzeAllowing real-time analysis of:Customer satisfaction level1Important drivers of satisfaction and dissatisfaction2

6. CustVox offers state of the art technologies to:Mine & analyze unstructured informationSegment demo and psychographicsGenerate reports and triggers to gain insightDetect the importance of the information and understand drivers of satisfaction / dissatisfaction1234

7. 1Integrate analytic findings into your organizationIntegrate2Avoid analytic paralysis and make the findings immediately usable and actionable

8. CustVox offers:A Service-Oriented Architecture for easy integration in existing IT systemsSoftware as a Service for quick deployment, flexibility and cost effectiveness12CustVoxdelivers:The right information, to the right people, at the right time.

9. ImproveIncrease retention and loyaltyReduce churn and costsDiscover new revenue streamsImprove processes1234

10. CustVox helps your company to:“Close the loop”: listen, act and communicate back on a 1:1 basisImprove your organization’s structures and processes12Supports improvement programs resolving structural issues

11. Provides valuable insight into improvements to enhance the customer experience and increase loyalty

12. Helps discover and prioritize issues that lead to a decrease in customer satisfaction and consequently, loyalty.MeasureYou can’t manage what you can’t measure!Enable real-time evaluations at the ‘moment of truth’.1Measure KPIs, 6 Sigma, NPS, Norton/Kaplan Balance Score Card, etc.2Measure improvements in efficiency and value created.3

13. CustVox offers:Unique and user-friendly customer experience dashboard with personalized KPI integrationReal-time reports on touch point performanceReal-time report on product satisfactionReal-time report on product experience1234