1. CURRICULUM VITAE – Surita de Kock June 2016 Page 1 of 4
12 Paris Street, Uitzicht, | 074 882 6820 | sumarju@gmail.com
Durbanville, Cape Town
INTRODUCTION
I am a professional, friendly, outgoing and energetic female who is passionate about client services (both internal & external) and building lasting
relationships.
I tackle any task with a positive and enthusiastic attitude and take pride in what I do. I will always give more of what is expected of me and fully believe
that customer services should always be hand‐on job and that any person must be treated equally with respect, honestly, empathy and understanding.
What I lack in certification, I can assure you I will make up for in my experience and personality. I adapt well to change, as well as to any type of
personality. I thrive when under pressure and am always eager to learn more as constant growth is an absolute necessity in my life. I have excellent
administration‐, people‐ and problem solving skills and I know I will be a great asset to your company.
For the past 20 years I have not only been focusing on world class customer service, but I have also made a point of learning what I can about the
functions in other department. A big part of this include sales, whether it be selling existing clients a better/updated product, or selling my product to the
interested public. AT the moment I co‐ordinate the required training for approximately 500 subcontractors, planning training to fall within their available
dates, arranging logistics and accommodation, etc. Basically I am their own personal PA and I am normally seen as their “go‐to” person for any kind of
issue, even if it is not related to what I do on a day‐to‐day basis.
I have also just completed my HR Management Certificate.
I have 2 reasons for wanting/needing to make a change in my career:
1) As you will notice on my CV, I am no job‐hopper. I am loyal to my employer and especially with my current employer with whom I’ve been for
the past (almost) 9 years, but there is no more room for professional growth in my current company and although I love what I do, I have the
need to learn new things and experience more. I need to broaden my horizons and have new challenges, meet new people and learn more.
2) I reside in UItzicht, Durbanville and would very much prefer to work a little closer to home.
NOTICE PERIOD : 30 Days
EXPECTED SALARY : R18 000.00+
EDUCATION
2013‐2016 UNISA : HR Management
 The Human Resource Function : Completed and Passed in January 2013
 Labour Relations : Completed and Passed in January 2013
 Human Relations : Completed and Passed with Distinction in February 2016
 Training & Development : Completed and Passed with Distinction in February 2016
1993 Kalahari High School : Matric
Subjects: Afrikaans, English, Typing, Home Economics, Biology, Agricultural Studies

2. CURRICULUM VITAE – Surita de Kock June 2016 Page 2 of 4
EMPLOYMENT HISTORY
2008 Ropetec & Rig Source : Human Resources Development / Training Coordinator
10/2008 – present | 9 years in total with Ropetec (now Prezioso Linjebygg)
Exactly 12 months after I started as the Receptionist, I was offered the available position of HR Administrator in the HR
Department. At that stage the company was still very small with 8 employees in the office with myself being the only person in
HR, and only about a 100 active sub‐contractors on our books. My duties as the HR Administrator included:
 Coordinating all required and requested training for the sub‐contractors
 Ensuring their personnel details are up to date at all time
 Recruiting new sub‐contractors, this includes interviewing them and arranging in‐house assessments
 Arranging all flights, accommodation and transport should this be required for training purposes
 Working very closely with our Logistics Department, ensuring that all required offshore documents, i.e. IRATA Rope
Access Certificate, SAMSA Medical, Offshore Survival Certificate, etc., are up to date at all times and ensuring
refresher/upgrade courses are booked and secured at least 6 months prior to expiry
 Arranging SAMSA Medicals and relevant vaccinations that might be required
 Arranging all work‐related functions, i.e. Team Buildings, Year End Functions, etc.
As the company has grown over the past few years, so has the HR Department. Currently I am mainly involved in the Training
Coordination of approximately 500 active sub‐contractors’ training requirements. I have since moved over to our training
venue and am now permanently located here to manage the training venue and coordinate other courses relevant to the sub‐
contractor’s offshore requirements as well as ensuring that the required certification is up to date at all times. I still work very
closely with the Logistics Department as all training should be arranged around their available dates. My other duties now
include:
 Coordination of all bookings for training held at the training venue, which includes sourcing students, securing course
dates, providing full course details and ensuring that payments/Training Agreements are received on time;
 Arranging flights, accommodation & transport, should this be required for students living outside of Cape Town;
 Ensuring Course confirmations are sent out with all relevant course and logistical information as well as reminders
that are either via emailed, SMS or WhatsApp the day before the training commences.
 Once training is completed, ensure that all assessments are registered on the IRATA online system for processing and
approval and once all original certificates are received, ensure that students are notified to collect this;
 Managing the day‐to‐day requirements of the training venue, such as purchasing groceries and stationary;
 Ensuring Quarterly Returns on all training hours are sent to IRATA on time;
 Ensuring the annual update of IRATA Membership and payments are done on time;
 Approving invoices for all other training requested and ensuring payment is made on time;
 Sending monthly reports on Training to Management
 Sending out my training planner weekly to Management
Reference: Mr Izak Steyn – Training Manager | izak@rigsource.co.za | OFFICE : 021 551 3326 | MOBILE : 072 822 8346
2007 Ropetec : Receptionist
10/2007 – 09/2008 : Transferred to the HR Department
My career at Ropetec started in Reception where I performed the following duties:
 Professional and on time answering of the telephones and transferring them to the relevant personnel
 Taking down messages and ensuring that the relevant personnel receives it in good order
 Dealing with all incoming emails & faxes
 Ordering of office equipment, stationery and the company’s groceries for the month
 Assisting all departments with admin related duties
 Assisting incoming sub‐contractors with bookings, documentation, etc.
 In addition to my receptionist duties to Ropetec, I assisted the owner’s father, who is also based at our premises, with
the bookings of his classic cars and limousines for special functions. I assisted with taking calls, securing bookings and
seeing to incoming clients, taking them to view the cars and guiding them in their decision for the perfect car for the
relevant occasion.
2007 Foschini Head Office : New Accounts Clerk
Ready to spread my wings, I was offered a position by Foschini Head Office as a New Accounts Clerk. Unfortunately once I
started it turned out the job provided no interaction with people and therefore no job satisfaction, so my career with the group
was short lived, but my duties did include:
 Data capturing of new online account applications
Period: 07/2007 – 09/2007

3. CURRICULUM VITAE – Surita de Kock June 2016 Page 3 of 4
2003 Four Corners Emigration : RSA Immigration Practitioner
06/2003 – 07/2007 | 4 years service
Four Corners is a company that assist South Africans with the admin side of obtaining their permits to emigrate out of the RSA.
I was the only one in the small office of 5 who dealt with foreign client wishing to obtaining residency permits for South Africa
and therefor wrote my examination and became a registered Immigration Practitioner as this is a requirement to lodge a
residency permit application on behalf of a foreigner. My duties were as follows:
 Facilitate the application & maintenance of lawful immigration status
 Providing all new clients with a detailed starter pack and guidelines on what documentation will be required by The
Department of Home Affairs in support of their relevant visa application
 Collection & arranging documentation – working closely with The Department of Trade and Industry, The Department
of Labour as well as the foreign offices abroad
 Preparing and compiling the application according to the requirements in the Immigration Act and Regulations to
ensure a positive outcome
 Personally going to The Department of Home Affairs (HA) to ensure that the full application is lodged for processing
on time and while awaiting the outcome, continuously following up with HA on the progress/status of the application
 Providing regular feedback to the client on the status of their application/s
 When preparing Business Permits for the clients, I was in charge of compiling their Business Plans including all
financial information and extensive research and also ensuring a positive recommendation by The Department of
Trade and Industry (during my four years in this position I have had a 100% in successful recommendations)
 Sales – the handling of initial queries, selling the applicable product to the potential client and ensuring the signing of
Service Level Agreement
 As time is a very important factor when it comes to preparing, lodging and obtaining the outcome of a permit and a
visa, it is of the utmost importance that all is planned very careful. Attention must be given to detail and strict
schedules had to be put in place. An eye for detail as, well as good problem solving skills are very important.
Reference: David Wilcocks. The company is no longer operating, as far as I know.
2000 SIGMA Health Fund Managers : Customer Services Advisor
11/2000 – 06/2003 | 3 years service
I found I had a passion for dealing with clients directly and was offered the opportunity to take up employment with SIGMA as
a Customer Services Advisor in their Call Centre. My duties included:
 Attending to telephonic queries from service providers and clients/members;
 Frontline Customer Service – attending to queries from incoming clients, liaising between the client and the relevant
departments within the company as well as liaising between the client and the service provider/s;
 Review and reconciliation of members’ medical claims;
 Correspondence – receiving and investigating members’ written correspondence/queries and compiling written
responses;
 Membership Certificates – verification and preparation of membership certificates;
 Tax Certificates – calculation of the members’ reclaimable tax on medical claims and contributions as well as
compiling the tax certificate;
 Follow‐ups – regular monitoring to ensure that queries are resolved timeously and efficiently;
 Record keeping – maintaining an organised record of all outgoing correspondence.
Reference: Ms Margaret Misoya (021) 957‐8285

4. CURRICULUM VITAE – Surita de Kock June 2016 Page 4 of 4
1995 Cape Medical Plan : Filming Clerk / Customer Service Consultant
03/1995 – 10/2000 | 5 years service
I have started at Cape Medical Plan as a Mailing Clerk in their Mailing Department where my duties included opening and
sorting of mail, filming of incoming invoices, data capturing of invoices. From there I have worked my way up to a Customer
Services Consultant where my main duties included:
 Attending to all incoming telephonic queries from clients as well as service providers;
 Frontline Customer Service – attending to incoming client’s queries, liaising between the client and the relevant
departments as well as between the client and the service provider;
 Correspondence – receiving and investigating all members’ written correspondence/queries and compiling written
responses
 Approval of Hospital Authorisations
Ms Ray Hill | 021 937 8300