This document summarizes a presentation about evaluating sales achievements and customer satisfaction at a dealership in Salatiga, Indonesia. It discusses empowering customer service officers as leaders, keeping in touch with customers through weekly visits and gatherings, and accomplishing results like good customer satisfaction and market share. Maintaining results involves activities like customer repeat orders, service shop customer data, and industry networking events. The presentation aims to hit sales targets through empowering culture and boosting teamwork.

1. ANALISA EVALUASI PENCAPAIAN PENJUALAN &
CUSTOMER SATISFACTION (CS)
Dipresentasikan oleh
Nama : Otniel Joko Wijaya
Dealer : PT Sun Star Motor
Kota : Salatiga
Tanggal : 14 November 2016

2. CS in ACTION
ZDT
Zero Dark Thirty
https://youtu.be/EYFhFYoDAo4
Penangkapan Osama Bin Laden
adalah Hasil Kerja Tim

3. CIA
CS in
Action

4. Berharga : 2 Sisi Berfungsi

5. (Empowering,
Culture, Booster)
Hit
the Score

6. 1. Man Power
Empowering CSO as a Leader
Cloning Ritual
• https://youtu.be/RA6HGfoKdLo
• ( Monday Morning Briefing, Mechanic Briefing, Sales
Briefing, Employee Event )
• ( Salesforce jd SM n BM, OB jd Ka Spart, OB jd
Promotion staff )

8. Not Cute in Anything
• Jangan cewek cantik kelakuan kasar
• Not "make over" work
but mindset n team work

9. 2. Keep in Touch
PKT Ceremonial
Weekly 3S VISIT
(solution - 3S sales - image)
Silahturahmi
(Segmented gathering, Member Card)

12. Hit the Score
Accomplish the Result
a. CSI SSI Oke
b. Market Share Oke
Maintenance the Result
(Tambak Tepi Laut)

13. a. CSI SSI OKE

14. b. Market Share OKE

15. https://youtu.be/6KZ5N_Ghzh4

16. TAMBAK
• Data Repeat Order (SDMS)
• Data Pelanggan Bengkel
• Segmented Gathering

17. SDMS

18. LAUT
• Follow up Referensi Customer
• Pameran All Brand Bersama
• Info & Lunch KaCab All Brand
(Salmon : Salatiga Otomotif Network)

21. (Empowering,
Culture, Booster)
Hit
the Score

22. The End