1. Crisis Simula+on to ensure
Business Con+nuity
Preparedness
MitKat Advisory Services Pvt. Ltd.
Sushil Pradhan
06th August 2015

2. Agenda
• Part 1 : The importance of Crisis SimulaDon to ensure
Business ConDnuity preparedness
• Part 2 : Our experience and learnings

3. Business Con+nuity/
Resilience
Business conDnuity/resilience is the ability to rapidly adapt
and respond to business disrupDons and to maintain
conDnuous business operaDons.
In simple terms, it is ensuring business and operaDonal
conDnuity by having proper planning, readiness, and the
ability to respond quickly to any threat.

4. Business Con+nuity -
Process
Business ConDnuity Management (BCM) is a cyclic process.
Plan
Assess
Develop
Implement
Exercise
Sustain
&
Maintain

5. BCM & Crisis
Management
• Crisis management forms part of the overall strategy for business
conDnuity management.
• The crisis management plan details the responsibiliDes in the event of
a crisis of key individuals and unit heads within the company, such as
the CEO, COO, CIO, CFO, CSO and PRO.
• A crisis is not something you ever hope to experience, though if one
were to strike, you would want your team to have as much experience
as possible in order to manage it quickly and effecDvely.
• In contrast to risk management, which involves assessing potenDal
threats and finding the best ways to avoid those threats, crisis
management involves dealing with threats before, during, and aXer
they have occurred.

6. Types of crises
• Natural disasters- Tsunami 2004, Nepal earthquake, Fukushima,
Expressway landslides
• Technological crises - Chernobyl disaster, Exxon Valdez oil spill,
Heartbleed security bug
• ConfrontaDon - Strikes, Boyco_s (many examples)
• Malevolence - Tylenol
• OrganizaDonal Misdeeds - Bhopal
• Workplace Violence - MaruD, Mahindra
• Rumours – Pepsi, Enercon
• Terrorist a_acks/man-made disasters – Essar pipeline, Telecom
towers

7. Crisis Simula+on
Crisis simulaDons are one of the most efficient tools that can be used to
train people to handle emergency situaDons, especially for situaDons
with a low frequency of occurrence and a high potenDal of damage.
A crisis simulaDon gives your team the experience, strengthens their
skills and quickly idenDfies vulnerable areas within your crisis plan.

8. The military way
• Plans - based on:
• SWOT
• Doctrine, mission, strategy, tacDcs
• Experiences and experDse
• Equipment
• CapabiliDes
• OrganisaDonal structure
• Map exercise
• Sand Model Discussion
• Wargame/SimulaDon – two sided
• TacDcal Exercise Without Troops
• Exercises

9. Who should par+cipate?
• OperaDons
• Senior Management
• Security
• HR
• HSE and medical
• Legal
• Corporate communicaDons
• Legal and insurance

10. Benefits of Simula+on
• Provides an opportunity to review and analyse risk
• Validates plans, processes and capabiliDes
• Develops leadership skills
• Creates internal awareness
• Provides a team building opportunity
• Helps idenDfy gaps
• IdenDfies potenDal miDgaDng measures
• Strengthens stakeholder relaDonships
“You are only as strong as your
weakest link”

11. How do we do it?
• Understanding the organizaDon (Internal & External threats)
• Understanding the Crisis Response mechanism
• IdenDfying key strategic, tacDcal & operaDonal threats
• IdenDfy key stakeholders and decision makers
• Scenario building and scripDng
• Development of audio-visual aids
• Administering the crisis simulaDon exercise - parDcipaDon,
interacDon, teams, situaDons, progression
• Completely moderated by facilitators
• Analysis of observaDons
• Learning & Feedback

12. Why a crisis management
consultant?
• He or she can speak freely whereas a regular employee might be reluctant to do so
• The consultant has probably handled situaDons similar to yours before and can put
that experience to work for you
• An outsider looks at things differently and is therefore more likely to challenge long-
held assumpDons, break through group-think mentality and offer creaDve soluDons
• Most crisis communicaDons consultants offer related services, such as media
training
• A good consultant will have relaDonships with the media, government regulators,
specialty legal firms and others that could prove helpful in your situaDon

13. Case Study 1
Problem Statement
CreaDng 22 unique & robust ConDnuity Plans in the shortest
possible Dme
Solu3on
• SimulaDon Exercise leading to BCP
• Using Audio-video aids to make the exercise more interesDng
• Mandatory ParDcipaDon from the circle management
• Cross-circle experience sharing

14. Case Study 2
Problem Statement
Making business understand BCP is not the sole responsibility of
Security
Solu3on
• CreaDng a scenario affecDng all funcDons
• Assuming responsbility specific to individual funcDons
• IdenDfying recovery synergies between funcDons

15. QuesDons?