Customers love Weber grills because they offer quick and personal customer care, high reliability and durability compared to competitors, and have a fashionable yet functional design. Some things customers wish Weber would improve include leveraging technology to enhance customer service, such as implementing new technologies over the next five years to improve the customer experience, similar to how other brands provide excellent customer service.

1. Why Do Customers Love Us?

2. Things That Customers Love About Weber
1. Our customer care is usually quick
and painless, but it’s also very
personal to the grill owner.
2. The grills last much longer than any
of the competitors.
3. “Reliability under pressure”
4. “Fashionable yet functional”
5. “Weber Grills are just BADA**!”
- various customers

3. What Are Some Things That
Customers Wish We Would Improve?

4. Things That Customers Wish Weber Would Improve

5. Leveraging Technology to
Improve Customer Service

6. Technologically Improving Customer Service: What Can Weber Do in the Next Five Years?

7. Brands that do Customer Service Right