This 3 page document appears to be a thesis or research paper from Universitas Trisakti's postgraduate program in 2012 on the topic of customer relationship management and customer loyalty in the banking sector. The author, Monica Amani Ihdaryanti, conducted a survey to examine how customer relationship management impacts customer loyalty in the banking industry.

1. Tugas Quality Management
CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER
LOYALTY; A SURVEY IN THE SECTOR OF BANKING
Monica Amani Ihdaryanti
UNIVERSITAS TRISAKTI
Program Pasca Sarjana
Konsentrasi Hospitality Manajemen
2012