Join our group!
www.facebook.com/groups/chtutors
For questions about your Tutor Account, payments, student ratings, warnings &
violation concerns, or anything about the Course Hero website, please email
tutor-support@coursehero.com
ph-tutor-ops@coursehero.com
For inquiries about applications, referrals, and contests, please email
TUTOR
TUTOR
TUTOR
STARTER KIT
STARTER KIT
STARTER KIT
Company Overview...................................5
Benefits of Being a Tutor.........................8
3 Core Tutoring Values...........................10
Earning through Course Hero.................12
Tutor Dashboard......................................30
Tutor Best Practices................................48
Academic Integrity..................................55
Violations & Removal..............................59
Tutor Support Assistance.......................65
1.
2.
3.
4.
5.
6.
7.
8.
9.
Table of Contents
COMPANY OVERVIEW
COMPANY OVERVIEW
COMPANY OVERVIEW
Founded by college student Andrew Grauer in 2006, Course Hero is on a mission
to help students graduate confident and prepared. Today, Course Hero's unique
collective action framework enables students to subscribe or contribute their own
resources to earn a Netflix-like subscription to more than 40 million course
materials, tutoring and support resources. More than 50,000 faculty across the
United States, Canada, and Australia have joined the Course Hero educator
community to share their resources, collaborate with faculty in other fields, and
hone new strategies for instruction.
COMPANY OVERVIEW
BENEFITS OF
BENEFITS OF
BENEFITS OF
BEING A TUTOR
BEING A TUTOR
BEING A TUTOR
Build your resume with tutoring experience on Course Hero
Earn supplemental income while pursuing your degree or career
Develop your pedagogical skills by helping students around the world
Tutor when you want, around your class or work schedule
Stand out from your fellow classmates or colleagues
1.
2.
3.
4.
5.
BENEFITS OF BEING A TUTOR
3 CORE TUTORING
3 CORE TUTORING
3 CORE TUTORING
VALUES
VALUES
VALUES
Embody Professionalism Enable Mastery Excel Together
We help and accommodate students
when they need our patience and support
to learn during a stressful time. We
maintain our integrity and encourage
students to do the same. This allows us to
help students learn quickly, and not simply
give answers. We uphold the reputation of
the platform by never engaging in
negative actions. We maintain a friendly
and academic tone, taking the time and
care to ensure everything we say sounds
proper and correct, while treating
everyone with the utmost respect.
We strive to provide the best
answers and explanations
possible, taking our time to craft
and perfect our responses for the
student’s benefit. When we
provide an explanation, we
approach teaching in a way that
allows any student to learn and
study. We organize our
explanations in a step-by-step
manner that is easy to follow.
We do not work in a bubble. We help
each other out when something isn’t
going perfectly. Asking for help is
encouraged. We reinforce our values
and the rules of the platform by sharing
feedback and experiences that are both
positive and negative to help each other
grow. We take action when we see
another tutor who needs improvement
or is doing an exceptional job.
Everything we do, we do as
part of a team.
3 Core Tutoring Values
EARNING THROUGH
EARNING THROUGH
EARNING THROUGH
COURSE HERO
COURSE HERO
COURSE HERO
EARNING THROUGH COURSE HERO
Tutors earn an average of $3 for each
question they answer on Course Hero.
Depending on complexity, some question
rates range from $5 to $9 each.
Our most active Tutors
earn up to $1,200 per month!
HOW MUCH CAN YOU EARN IN A WEEK?
1 helpful rating / week = US$3
1 helpful rating / day = US$21
3-5 helpful ratings / day = US$63~105
10 or more helpful ratings / day = US$210
The minimum withdrawal amount is
$20, which means you can only
withdraw your earnings when you
have at least $20 in your account
balance.
HOW OFTEN DO I GET PAID AS A TUTOR?
HOW DO I RECEIVE PAYMENT?
Create a Paypal account.
Click "My Rewards".
Go to "Tutor Earnings".
Enter your Paypal
1.
2.
3.
4.
account email.
HOW DO I WITHDRAW MY EARNINGS?
Log in your Course Hero account.
Click "My Rewards".
Click "Withdraw Money".
You should see "Payout completed successfully" highlighted in Green.
Double check your Paypal balance.
You can track your cashed out transactions under the "Effective
Transactions" table.
You can track the dates of your next withdrawal of earnings under
the "Pending Transactions" table.
1.
2.
3.
4.
5.
6.
7.
TAKE NOTE: Maximum $250 per withdrawal. Maximum of 1 withdrawal per day.
$20 min requirement for payout.
TAKE NOTE: Maximum $250 per withdrawal. Maximum of 1 withdrawal per day.
$20 min requirement for payout.
TAKE NOTE: Maximum $250 per withdrawal. Maximum of 1 withdrawal per day.
$20 min requirement for payout.
Helpful - Paid
No Rating - Paid
Unhelpful - Not Paid
14 days
TUTOR DASHBOARD
TUTOR DASHBOARD
TUTOR DASHBOARD
Use the "Skip Question" option if you
don't think you can provide an accurate
and complete answer to the question.
QUESTION RESERVATION
• Questions will be auto-reserved for you for the maximum duration
of 25 minutes as long as you are active on the page. After 25
minutes you will receive a popup to extend your reservation.
• Each extension will only grant 15 additional minutes and will be
prompted in 15 minutes intervals, for up to a maximum of 6 hours.
• If no selection has been after 5 minutes, you will lose the ability to
extend the reservation and will no longer have the
question reserved.
QUESTION RESERVATION
A tutor can lose a reservation if:
- The student cancels the question before an answer
is submitted.
- The tutor does not extend the reservation time.
- The tutor attempts to reserve multiple questions at
the same time.
- The tutor gets disconnected from the platform.
QUESTION RESERVATION
TUTOR BEST PRACTICES
TUTOR BEST PRACTICES
TUTOR BEST PRACTICES
HELPFUL vs UNHELPFUL
HELPFUL vs UNHELPFUL
Helpful - Paid
No Rating - Paid
Unhelpful - Not Paid
Start by crafting a clear and concise answer.
Follow up your summary with a full, step-by-step explanation.
The best answers are original and thorough.
Double-check that your explanation is correct, and always proofread.
Make sure your answers are clear and relevant.
TUTOR BEST PRACTICES
ACADEMIC INTEGRITY
ACADEMIC INTEGRITY
ACADEMIC INTEGRITY
ACADEMIC INTEGRITY
• Tutors may not write papers for students.
• Tutors may not log into other platforms to take
online quizzes or exams for students.
• Tutors may not copy content from another source.
• If you violate our above policies, your tutor account
will be closed.
STUDENT'S HONOR CODE
We do not support cheating.
We aim to help students learn the
concepts and methods required to be
successful in their courses.
ACADEMIC INTEGRITY
VIOLATIONS
VIOLATIONS
VIOLATIONS
AND
AND
AND
REMOVAL
REMOVAL
REMOVAL
VIOLATIONS
WARNINGS VIOLATIONS
• A notification to a tutor that
his or her behavior did not
adhere to our platform policies.
• It is simply to make you aware
of the situation and how to
improve as a tutor.
• All warnings are documented
on a tutor’s account record
• Violations represent a severe
or repetition of violation of
platform rules and policies.
• Multiple violations in a short
period may result in probation or
removal from the platform.
VIOLATIONS INCLUDE BUT ARE NOT LIMITED TO
Violating our
Terms of Service
Off-Platform
Communication
Plagiarism &
Copyright
Infringement
Unnecessary
Comments
Low quality, Inaccurate,
or Incomplete Answers
Breaking
Academic Integrity
Behaving
Unprofessionally
*For more information, please visit and review:
https://www.coursehero.com/terms-of-use/
VIOLATION CONCERNS
Title the email subject "Tutor Violation Concerns"
Provide the question ID
Write a brief explanation of your violation concern.
Email us at tutor-support@coursehero.com
A period of 14 days
You will still have
access to their accounts
but cannot view or
answer questions.
You can still access help
articles.
Earnings are not
affected by probation.
Repeated violations for
the same violation type.
You will be able to
access your tutor
account and withdraw
your earnings.
You cannot view or
answer questions.
Removal can be applied
at the account or
subject level.
DISCIPLINARY ACTIONS
PROBATION
Severe violations or
breach of Terms of
Service.
You will not be able to
access your account or
withdraw your
earnings.
REMOVAL ACCOUNT DISABLE
INACTIVE TUTORS
For security reasons, we disable all tutor
accounts that are inactive (i.e., do not
answer any student questions) for 60 days. If
you wish to reactivate your account and
start tutoring again, please email tutor-
support@coursehero.com to have your
account reenabled.
TUTOR SUPPORT
TUTOR SUPPORT
TUTOR SUPPORT
ASSISTANCE
ASSISTANCE
ASSISTANCE
TUTOR SUPPORT ASSISTANCE
Option 1 Option 2
TUTOR SUPPORT ASSISTANCE
Select "Support for
Tutors" as the
category.
Select the issue
that you are
reporting.
REMINDERS:
Add and verify your PayPal email on
1.
your Course Hero tutor account.
2. Start answering questions on Course Hero!
Join our group!
www.facebook.com/groups/chtutors
For questions about your Tutor Account, payments, student ratings, warnings &
violation concerns, or anything about the Course Hero website, please email
tutor-support@coursehero.com
ph-tutor-ops@coursehero.com
For inquiries about applications, referrals, and contests, please email
GOOD LUCK, TUTORS!
GOOD LUCK, TUTORS!
GOOD LUCK, TUTORS!

Course Hero Tutor Starter Kit 2021.pdf

  • 2.
    Join our group! www.facebook.com/groups/chtutors Forquestions about your Tutor Account, payments, student ratings, warnings & violation concerns, or anything about the Course Hero website, please email tutor-support@coursehero.com ph-tutor-ops@coursehero.com For inquiries about applications, referrals, and contests, please email
  • 3.
  • 4.
    Company Overview...................................5 Benefits ofBeing a Tutor.........................8 3 Core Tutoring Values...........................10 Earning through Course Hero.................12 Tutor Dashboard......................................30 Tutor Best Practices................................48 Academic Integrity..................................55 Violations & Removal..............................59 Tutor Support Assistance.......................65 1. 2. 3. 4. 5. 6. 7. 8. 9. Table of Contents
  • 5.
  • 6.
    Founded by collegestudent Andrew Grauer in 2006, Course Hero is on a mission to help students graduate confident and prepared. Today, Course Hero's unique collective action framework enables students to subscribe or contribute their own resources to earn a Netflix-like subscription to more than 40 million course materials, tutoring and support resources. More than 50,000 faculty across the United States, Canada, and Australia have joined the Course Hero educator community to share their resources, collaborate with faculty in other fields, and hone new strategies for instruction. COMPANY OVERVIEW
  • 8.
    BENEFITS OF BENEFITS OF BENEFITSOF BEING A TUTOR BEING A TUTOR BEING A TUTOR
  • 9.
    Build your resumewith tutoring experience on Course Hero Earn supplemental income while pursuing your degree or career Develop your pedagogical skills by helping students around the world Tutor when you want, around your class or work schedule Stand out from your fellow classmates or colleagues 1. 2. 3. 4. 5. BENEFITS OF BEING A TUTOR
  • 10.
    3 CORE TUTORING 3CORE TUTORING 3 CORE TUTORING VALUES VALUES VALUES
  • 11.
    Embody Professionalism EnableMastery Excel Together We help and accommodate students when they need our patience and support to learn during a stressful time. We maintain our integrity and encourage students to do the same. This allows us to help students learn quickly, and not simply give answers. We uphold the reputation of the platform by never engaging in negative actions. We maintain a friendly and academic tone, taking the time and care to ensure everything we say sounds proper and correct, while treating everyone with the utmost respect. We strive to provide the best answers and explanations possible, taking our time to craft and perfect our responses for the student’s benefit. When we provide an explanation, we approach teaching in a way that allows any student to learn and study. We organize our explanations in a step-by-step manner that is easy to follow. We do not work in a bubble. We help each other out when something isn’t going perfectly. Asking for help is encouraged. We reinforce our values and the rules of the platform by sharing feedback and experiences that are both positive and negative to help each other grow. We take action when we see another tutor who needs improvement or is doing an exceptional job. Everything we do, we do as part of a team. 3 Core Tutoring Values
  • 12.
    EARNING THROUGH EARNING THROUGH EARNINGTHROUGH COURSE HERO COURSE HERO COURSE HERO
  • 13.
    EARNING THROUGH COURSEHERO Tutors earn an average of $3 for each question they answer on Course Hero. Depending on complexity, some question rates range from $5 to $9 each. Our most active Tutors earn up to $1,200 per month!
  • 14.
    HOW MUCH CANYOU EARN IN A WEEK? 1 helpful rating / week = US$3 1 helpful rating / day = US$21 3-5 helpful ratings / day = US$63~105 10 or more helpful ratings / day = US$210
  • 15.
    The minimum withdrawalamount is $20, which means you can only withdraw your earnings when you have at least $20 in your account balance. HOW OFTEN DO I GET PAID AS A TUTOR?
  • 16.
    HOW DO IRECEIVE PAYMENT? Create a Paypal account. Click "My Rewards". Go to "Tutor Earnings". Enter your Paypal 1. 2. 3. 4. account email.
  • 22.
    HOW DO IWITHDRAW MY EARNINGS? Log in your Course Hero account. Click "My Rewards". Click "Withdraw Money". You should see "Payout completed successfully" highlighted in Green. Double check your Paypal balance. You can track your cashed out transactions under the "Effective Transactions" table. You can track the dates of your next withdrawal of earnings under the "Pending Transactions" table. 1. 2. 3. 4. 5. 6. 7.
  • 25.
    TAKE NOTE: Maximum$250 per withdrawal. Maximum of 1 withdrawal per day. $20 min requirement for payout.
  • 28.
    TAKE NOTE: Maximum$250 per withdrawal. Maximum of 1 withdrawal per day. $20 min requirement for payout.
  • 29.
    TAKE NOTE: Maximum$250 per withdrawal. Maximum of 1 withdrawal per day. $20 min requirement for payout. Helpful - Paid No Rating - Paid Unhelpful - Not Paid 14 days
  • 30.
  • 41.
    Use the "SkipQuestion" option if you don't think you can provide an accurate and complete answer to the question.
  • 45.
    QUESTION RESERVATION • Questionswill be auto-reserved for you for the maximum duration of 25 minutes as long as you are active on the page. After 25 minutes you will receive a popup to extend your reservation. • Each extension will only grant 15 additional minutes and will be prompted in 15 minutes intervals, for up to a maximum of 6 hours. • If no selection has been after 5 minutes, you will lose the ability to extend the reservation and will no longer have the question reserved.
  • 46.
    QUESTION RESERVATION A tutorcan lose a reservation if: - The student cancels the question before an answer is submitted. - The tutor does not extend the reservation time. - The tutor attempts to reserve multiple questions at the same time. - The tutor gets disconnected from the platform.
  • 47.
  • 48.
    TUTOR BEST PRACTICES TUTORBEST PRACTICES TUTOR BEST PRACTICES
  • 49.
  • 50.
    HELPFUL vs UNHELPFUL Helpful- Paid No Rating - Paid Unhelpful - Not Paid
  • 51.
    Start by craftinga clear and concise answer. Follow up your summary with a full, step-by-step explanation. The best answers are original and thorough. Double-check that your explanation is correct, and always proofread. Make sure your answers are clear and relevant. TUTOR BEST PRACTICES
  • 55.
  • 56.
    ACADEMIC INTEGRITY • Tutorsmay not write papers for students. • Tutors may not log into other platforms to take online quizzes or exams for students. • Tutors may not copy content from another source. • If you violate our above policies, your tutor account will be closed.
  • 57.
  • 58.
    We do notsupport cheating. We aim to help students learn the concepts and methods required to be successful in their courses. ACADEMIC INTEGRITY
  • 59.
  • 60.
    VIOLATIONS WARNINGS VIOLATIONS • Anotification to a tutor that his or her behavior did not adhere to our platform policies. • It is simply to make you aware of the situation and how to improve as a tutor. • All warnings are documented on a tutor’s account record • Violations represent a severe or repetition of violation of platform rules and policies. • Multiple violations in a short period may result in probation or removal from the platform.
  • 61.
    VIOLATIONS INCLUDE BUTARE NOT LIMITED TO Violating our Terms of Service Off-Platform Communication Plagiarism & Copyright Infringement Unnecessary Comments Low quality, Inaccurate, or Incomplete Answers Breaking Academic Integrity Behaving Unprofessionally *For more information, please visit and review: https://www.coursehero.com/terms-of-use/
  • 62.
    VIOLATION CONCERNS Title theemail subject "Tutor Violation Concerns" Provide the question ID Write a brief explanation of your violation concern. Email us at tutor-support@coursehero.com
  • 63.
    A period of14 days You will still have access to their accounts but cannot view or answer questions. You can still access help articles. Earnings are not affected by probation. Repeated violations for the same violation type. You will be able to access your tutor account and withdraw your earnings. You cannot view or answer questions. Removal can be applied at the account or subject level. DISCIPLINARY ACTIONS PROBATION Severe violations or breach of Terms of Service. You will not be able to access your account or withdraw your earnings. REMOVAL ACCOUNT DISABLE
  • 64.
    INACTIVE TUTORS For securityreasons, we disable all tutor accounts that are inactive (i.e., do not answer any student questions) for 60 days. If you wish to reactivate your account and start tutoring again, please email tutor- support@coursehero.com to have your account reenabled.
  • 65.
    TUTOR SUPPORT TUTOR SUPPORT TUTORSUPPORT ASSISTANCE ASSISTANCE ASSISTANCE
  • 66.
  • 67.
    TUTOR SUPPORT ASSISTANCE Select"Support for Tutors" as the category. Select the issue that you are reporting.
  • 68.
    REMINDERS: Add and verifyyour PayPal email on 1. your Course Hero tutor account. 2. Start answering questions on Course Hero!
  • 69.
    Join our group! www.facebook.com/groups/chtutors Forquestions about your Tutor Account, payments, student ratings, warnings & violation concerns, or anything about the Course Hero website, please email tutor-support@coursehero.com ph-tutor-ops@coursehero.com For inquiries about applications, referrals, and contests, please email
  • 70.
    GOOD LUCK, TUTORS! GOODLUCK, TUTORS! GOOD LUCK, TUTORS!