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COUNTING ON A REVIVAL IN MANUFACTURING?
1
WHAT THE SECTOR CAN DO TO
HELP ITSELF
Once the backbone of British
industry, manufacturing has
experienced many ups and
downs in recent years. Now, with
the UK economy exhibiting a
return to growth, manufacturing
might look forward to resurgence.
The British Chamber of Commerce
predicts 0.7 per cent growth in UK
manufacturing in 2016, rising to 2 per
cent in 2017.
The sector currently accounts for 44 per
cent of all UK exports and £150 billion of
national economic output.
Manufacturing productivity
outperformed growth in the UK
economy by 3.2 per cent in 2014,
with food accounting for 16 per cent,
transport 13 per cent and metals 11 per
cent of output.
Revival is not a given. The stats are
moving in the right direction but what
RSM asks, can British manufacturing
do differently to secure a more buoyant
future for itself?
2.6m
EMPLOYS
PEOPLE IN THE UK
£150bn
CONTRIBUTES
TO UK NATIONAL
ECONOMIC OUTPUT
70%
ACCOUNTS FOR
OF UK R&D
40%
ACCOUNTS FOR
OF ALL UK EXPORTS
2
LOWS AND HIGHS IN MANUFACTURING
THE WAY THINGS
WERE: 2008
Like the rest of the global
economy, manufacturing came in
for a hard time during the financial
crisis. 2008 began a rollercoaster
period. Between the first quarter
of 2008 and the third quarter of
2009, manufacturing output fell
by 13 per cent. It then rebounded
faster than the services sector,
only to drop off early in 2012. The
period was characterised by:
•	 Loss of market share
•	 Negative profits
•	 Redundancies
•	 Reduced product quality
•	 Industrial action.
THE WAYS THINGS
ARE: 2016
Despiteaslumpinthesteelandenergy
markets,andexportsimpactedbyan
ongoingslowdowninChina’seconomic
growth,UKmanufacturersarefeeling
alittlebitpositive.TheManufacturer:
AnnualManufacturingReport2016finds:
•	 45percentofmanufacturerssay
halfoftheircompany’scapital
investmentisstrategic
•	 12percentaresettospend
£500,000ormoreonnewproduct
developmentin2016
•	 26percentaretospend£50,000or
moreonnewITinfrastructure
•	 60percentofmanufacturersare
usingcashreservesforcapital
investment.
In2016,theUKisonceagainaglobal
leaderinmanufacturing.Thesector
hasrecoupedmarketsharefromother
economiesandisshowingareturnto
profitability.Recruitmentinthesectoris
upand‘brandUK’isbecoming,onceagain,
synonymouswithquality.
UKcompanies,recognisingtheneedto
remaincompetitiveandtomovewith
thetimes,areinvestingininnovationand
researchanddevelopment.
THE OUTLOOK IS ...
2015 went down on record as the worst
year for growth in the manufacturing
industry since 2009. The sector will,
according to the British Chamber of
Commerce, record -0.2 per cent growth.
2016 should see a return to positive
growth, at 0.7 per cent, rising to 2 per
cent in 2017.
3
IS MANUFACTURING ON TRACK FOR RECOVERY?
86%
INVENTORY MAKES UP, ON
AVERAGE,
OF WORKING CAPITAL
IN UK MANUFACTURING
ENTERPRISES
£125bn
UNTOUCHED CASH
RESERVES ON UK
BALANCE SHEETS TOP
Research by RSM
40%
OVER
OF THRIVING COMPANIES
CLAIM TO WEAVE
INNOVATION INTO THEIR
BUSINESS CULTURE
The UK manufacturing industry is resilient, but can companies tap into rising economic confidence and
deliver on improving forecasts?
Innovation matters
Manufacturing needs an innovation
boost if it is to maintain and improve its
status within the UK economy.
By injecting a culture of innovation
into the business, management can
capitalise on the ideas and enthusiasm
of employees, encouraging them to
contribute to new ways of working and
to product development of the future.
Funding growth and becoming
more profitable
Access to money is a challenge for UK
manufacturing. Banks are less willing to
lend money, so companies are looking
to fund their growth through their
balance sheets.
By exercising improved working capital
management and tackling issues such
as lengthy customer payment terms and
cash tied up in inventory, manufacturing
companies can free up capital to invest
in people, process improvements and
infrastructure.
Government funding
Given the importance of innovative
manufacturing to the UK economy,
the government continues to provide
direct financial stimulus through
generous tax reliefs and a range of
direct grants including:
•	 R&D Expenditure Credit: Available
to large companies and small and
medium-sized enterprises.
•	 Patent Box: a tax incentive that
allows companies to apply a lower
rate of Corporation Tax.
•	 Super Deduction R&D Scheme:
To encourage innovation, the
scheme allows SMEs to make
an additional 130 per cent super
deduction on R&D expenditure
for qualifying projects.
•	 Capital grants: For new capital
expenditure projects that create
or safeguard jobs, grants are
available, subject to location and
size of company.4
HOME? AWAY? OR SOMEWHERE IN BETWEEN?
For the past 20 years or so, manufacturing businesses have been off-shoring production to low-cost
labour destinations. Now is time for a rethink.
Withreducedpotentialforcostsavings;
continualfluctuationsinexchangerates;
stringentregulatoryandtraceability
requirementsandreputationalrisks
associatedwithsupplychainworkersin
somejurisdictions,manycompaniesare
reversingoutofoffshoreventuresand
lookingclosertohome.
Aswellascostefficiencies,
manufacturersfindthattheycanexercise
greatercontrolandarenotconstrained
bytime-zonedifferencesandencounter
fewerculturalissues.
Strengtheningsupplychains
Bybeingableto‘see’demand,ratherthan
predictit,companiescanoperatemore
efficientsupplychains.Theycansecure
accesstotherawmaterialstheyneed,in
thequantitiestheyneed,whentheyneed
them,andstillachievebestvalue.
Manufacturers are experimenting with
technological solutions that integrate
their procurement activities with
supplier systems meaning that deliveries
can be made direct to the production line
to fulfil orders as they come in.
According to the CBI, increased
competitiveness in the manufacturing
supply chain could boost the UK
economy by around £30 billion by 2025.
Serve clients better
One of the ways in which manufacturers
are growing and achieving improved
customer service is through
Servitisation – the process by which
a manufacturer changes its business
model to provide a holistic solution to
the customer, helping the customer
to improve its competitiveness, by
delivering services rather than just
engaging in a single transaction through
the sale of a physical product or asset.
Condition-based monitoring;
remote and predictive maintenance;
product installation and whole-life
asset management are among
the servitisation approaches that
manufacturers are taking.
By adopting an innovative servitisation
business model, companies are
achieving improved customer service
and retention, increased market share
and profitability and reduced operational
risk from a more diversified product and
service offering.
BY 2025
ACCORDING TO THE CBI, INCREASED
COMPETITIVENESS IN THE
MANUFACTURING SUPPLY CHAIN COULD
BOOST THE UK ECONOMY BY AROUND
£30bn
5
THE FUTURE IS INDUSTRY 4.0
Industry 4.0 is relevant to manufacturing companies of every size and type.
Industry4.0
Industry4.0orthefourthindustrial
revolutionischangingtheway
manufacturersworkbyenablingthe
‘smartfactory’wheremachinesare
connectedoverthewebInternetof
Things(IoT)andprocessescanbe
monitoredandmanagedremotely.
CarmanufacturerChrysler,forinstance,
connected246robotsto60,000devices
atitscarplantsintheUK,allowingitto
buildanewJeepWranglerbodyevery
82seconds.Smallerbusinessescan
useIndustry4.0totrackitems,manage
energyconsumption,monitorprocesses
oranalysecustomerbehaviour.
Companiesyettoexperimentwith
thedigitisationofmanufacturingand
productionprocessescouldmiss
outoncostefficienciesandproduct
improvementsand,significantly,asharein
thepredicted$2.3trillioneconomicuplift
predictedforthesectorby2025.
Cyber defences
Theriskofdigitisationisincreased
exposuretocybercrime.Amajorstudy
bytheOfficeforNationalStatistics
foundanestimated2.5millionfraudand
cybercrimeincidentsintheUKin2015.
Worryingly,almost63percentof
manufacturingcompaniessurveyedby
RSM admitthattheyare‘somewhat’
or‘notatall’confidentintheirability
tomonitorandsafeguardsensitive
customerdatafromunauthorisedaccess.
Reputationsandcompetitivenesscould
beatstake.Manufacturingorganisations
needtotestandtightenupvulnerabilities
intheirinternalandexternalnetworks
whichcouldexposethemandtheir
customerstocyberrisksanddatatheft.
Big Data
Industry,commerceandsocialmedia
createmoreinformationeverytwodays
thanwedidinourentirehistoryupto
2003.Morephotographsweretakenin
thelast12monthsthanintheprevious
200yearsandmoredataisontheway
withtheestimatethatdataproduction
willbethreetimesthecurrentlevelsby
2020.Muchofthisadditionaldatawill
beunstructured,asalmosteverydevice
whichconsumespowerbeginstohave
anonlinepresenceandtheIoTbecomes
thenorm.
Theavailabilityofmassivedatasets
andtheaccesstolowcostcloud
serviceshasmadeanalysisofthisdata
trulyaccessible.BigDataoffersthe
opportunityfororganisationstobetter
understandhowtheyoperateand
interactwithcustomersandthewider
environment.
THE UK GOVERNMENT’S
OFFICE FOR SCIENCE SAYS 25%OF GLOBAL MANUFACTURERS ALREADY
USE INDUSTRY 4.0 TECHNOLOGIES AND
THAT THIS WILL ROCKET TO
INDUSTRY 4.0 IS PREDICTED TO UPLIFT
THE MANUFACTURING ECONOMY BY
$2.3tnBY 2025
80%BY 2025
6
KNOW HOW TO USE YOUR KNOW-HOW?
People are key to the future of manufacturing. Protecting, identifying and enhancing the workforce is now a
key consideration for many companies.
Engage your employees in the business
Do your employees understand the
significance of what they do to overall
business strategy? Do they know who
their customer is?
In manufacturing, a customer is not
always the end customer. By knowing
where their customer fits within the
overall delivery chain, employees can
better understand the contribution they
make to business strategy and how
they might make changes that improve
the way things are done.
The engagement and empowerment
of employees to do what they do
better, faster or more efficiently, can
influence directly innovation, customer
service and retention and, ultimately,
profitability.
Education and training
Twenty-eight per cent of small-
to-medium-sized manufacturing
enterprises consider ‘recruitment
issues’ their biggest barrier to
expansion, according to a 2015 report by
Lloyds Banking Commercial.
Training and education are critical to
ensure that employees:
•	 Are appropriately trained and
skilled to perform their jobs
•	 Have the skills to identify and
deliver ongoing improvement
•	 Understand who their customers
are and how they, as employees,
contribute to the success or failure
of the organisation
•	 Bring insights and ideas to the
organisation.
Aging Workforce
Manufacturingcompaniesarefacedwith
twosetsofchallenges,first,there’sthe
battleofattractingnew,youngemployees
andthengroomingthetalenttobecome
thenextgenerationofleaders.And
second,manufacturershavetofacethe
realitythattheexperiencethatmake
thingsrunsmoothlyontheshopflooris
atahigherriskofbeingretiredratherthan
transferredtothenextgeneration.
28%OF SMALL-TO-MEDIUM-SIZED
MANUFACTURING ENTERPRISES
CONSIDER 'RECRUITMENT ISSUES'
THEIR BIGGEST BARRIER TO EXPANSION,
ACCORDING TO A 2015 REPORT BY
LLOYDS BANKING COMMERCIAL
7
The UK group of companies and LLPs trading as RSM is a member of the RSM network. RSM is the trading name used by the members of the RSM network. Each
member of the RSM network is an independent accounting and consulting firm, each of which practices in its own right. The RSM network is not itself a separate
legal entity of any description in any jurisdiction. The RSM network is administered by RSM International Limited, a company registered in England and Wales
(company number 4040598) whose registered office is at 50 Cannon Street, London EC4N 6JJ. The brand and trademark RSM and other intellectual property
rights used by members of the network are owned by RSM International Association, an association governed by article 60 et seq of the Civil Code of Switzerland
whose seat is in Zug.
RSM UK Consulting LLP, RSM Corporate Finance LLP, RSM Restructuring Advisory LLP, RSM Risk Assurance Services LLP, RSM Tax and Advisory Services LLP,
RSM UK Audit LLP and RSM UK Tax and Accounting Limited are not authorised under the Financial Services and Markets Act 2000 but we are able in certain
circumstances to offer a limited range of investment services because we are members of the Institute of Chartered Accountants in England and Wales. We can
provide these investment services if they are an incidental part of the professional services we have been engaged to provide. Baker Tilly Creditor Services LLP
is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities. RSM & Co (UK) Limited is authorised and regulated by the
Financial Conduct Authority to conduct a range of investment business activities. Whilst every effort has been made to ensure accuracy, information contained in
this communication may not be comprehensive and recipients should not act upon it without seeking professional advice.
© 2016 RSM UK Group LLP, all rights reserved. 1831
rsmuk.com
For more information, please speak to your local RSM adviser or contact:
Mike Thornton
Head of Manufacturing
T +44(0)113 285 5160
michael.thornton@rsmuk.com
ARE YOU READY TO DO BUSINESS DIFFERENTLY?
As the national economy starts to improve, manufacturers have an
opportunity to grow their businesses by doing things differently.
Innovation takes commitment from senior management and engagement from
employees who best understand the issues and can pinpoint where change is needed
and how to make it work. Innovation is not just about the products, but the structures,
processes, systems and customer service that make the products possible.
To keep pace, focus on:
•	 Technology – use it to increase intelligence across the business, reduce
downtime and highlight potential issues before they create damage.
•	 People – empower and incentivise your employees to collaborate and share
ideas. The next big breakthrough for your business might already be taking shape.
•	 Processes – whether creating a new product, sharing insights with your supply
chain or measuring project success, processes are an important part of the
creative ethos.
•	 Servitisation – get closer to customer needs by providing an all-round rather
than product-driven service and benefit from a more robust revenue stream.
•	 Customer service – it is not just the responsibility of the sales and marketing
team but everyone who has contact, direct or indirect, with the customer base.
•	 Access to funding – reinvigorate your innovation potential with increasing
opportunities to access funding.
8

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Counting on a revival in manufacturing

  • 1. COUNTING ON A REVIVAL IN MANUFACTURING? 1
  • 2. WHAT THE SECTOR CAN DO TO HELP ITSELF Once the backbone of British industry, manufacturing has experienced many ups and downs in recent years. Now, with the UK economy exhibiting a return to growth, manufacturing might look forward to resurgence. The British Chamber of Commerce predicts 0.7 per cent growth in UK manufacturing in 2016, rising to 2 per cent in 2017. The sector currently accounts for 44 per cent of all UK exports and £150 billion of national economic output. Manufacturing productivity outperformed growth in the UK economy by 3.2 per cent in 2014, with food accounting for 16 per cent, transport 13 per cent and metals 11 per cent of output. Revival is not a given. The stats are moving in the right direction but what RSM asks, can British manufacturing do differently to secure a more buoyant future for itself? 2.6m EMPLOYS PEOPLE IN THE UK £150bn CONTRIBUTES TO UK NATIONAL ECONOMIC OUTPUT 70% ACCOUNTS FOR OF UK R&D 40% ACCOUNTS FOR OF ALL UK EXPORTS 2
  • 3. LOWS AND HIGHS IN MANUFACTURING THE WAY THINGS WERE: 2008 Like the rest of the global economy, manufacturing came in for a hard time during the financial crisis. 2008 began a rollercoaster period. Between the first quarter of 2008 and the third quarter of 2009, manufacturing output fell by 13 per cent. It then rebounded faster than the services sector, only to drop off early in 2012. The period was characterised by: • Loss of market share • Negative profits • Redundancies • Reduced product quality • Industrial action. THE WAYS THINGS ARE: 2016 Despiteaslumpinthesteelandenergy markets,andexportsimpactedbyan ongoingslowdowninChina’seconomic growth,UKmanufacturersarefeeling alittlebitpositive.TheManufacturer: AnnualManufacturingReport2016finds: • 45percentofmanufacturerssay halfoftheircompany’scapital investmentisstrategic • 12percentaresettospend £500,000ormoreonnewproduct developmentin2016 • 26percentaretospend£50,000or moreonnewITinfrastructure • 60percentofmanufacturersare usingcashreservesforcapital investment. In2016,theUKisonceagainaglobal leaderinmanufacturing.Thesector hasrecoupedmarketsharefromother economiesandisshowingareturnto profitability.Recruitmentinthesectoris upand‘brandUK’isbecoming,onceagain, synonymouswithquality. UKcompanies,recognisingtheneedto remaincompetitiveandtomovewith thetimes,areinvestingininnovationand researchanddevelopment. THE OUTLOOK IS ... 2015 went down on record as the worst year for growth in the manufacturing industry since 2009. The sector will, according to the British Chamber of Commerce, record -0.2 per cent growth. 2016 should see a return to positive growth, at 0.7 per cent, rising to 2 per cent in 2017. 3
  • 4. IS MANUFACTURING ON TRACK FOR RECOVERY? 86% INVENTORY MAKES UP, ON AVERAGE, OF WORKING CAPITAL IN UK MANUFACTURING ENTERPRISES £125bn UNTOUCHED CASH RESERVES ON UK BALANCE SHEETS TOP Research by RSM 40% OVER OF THRIVING COMPANIES CLAIM TO WEAVE INNOVATION INTO THEIR BUSINESS CULTURE The UK manufacturing industry is resilient, but can companies tap into rising economic confidence and deliver on improving forecasts? Innovation matters Manufacturing needs an innovation boost if it is to maintain and improve its status within the UK economy. By injecting a culture of innovation into the business, management can capitalise on the ideas and enthusiasm of employees, encouraging them to contribute to new ways of working and to product development of the future. Funding growth and becoming more profitable Access to money is a challenge for UK manufacturing. Banks are less willing to lend money, so companies are looking to fund their growth through their balance sheets. By exercising improved working capital management and tackling issues such as lengthy customer payment terms and cash tied up in inventory, manufacturing companies can free up capital to invest in people, process improvements and infrastructure. Government funding Given the importance of innovative manufacturing to the UK economy, the government continues to provide direct financial stimulus through generous tax reliefs and a range of direct grants including: • R&D Expenditure Credit: Available to large companies and small and medium-sized enterprises. • Patent Box: a tax incentive that allows companies to apply a lower rate of Corporation Tax. • Super Deduction R&D Scheme: To encourage innovation, the scheme allows SMEs to make an additional 130 per cent super deduction on R&D expenditure for qualifying projects. • Capital grants: For new capital expenditure projects that create or safeguard jobs, grants are available, subject to location and size of company.4
  • 5. HOME? AWAY? OR SOMEWHERE IN BETWEEN? For the past 20 years or so, manufacturing businesses have been off-shoring production to low-cost labour destinations. Now is time for a rethink. Withreducedpotentialforcostsavings; continualfluctuationsinexchangerates; stringentregulatoryandtraceability requirementsandreputationalrisks associatedwithsupplychainworkersin somejurisdictions,manycompaniesare reversingoutofoffshoreventuresand lookingclosertohome. Aswellascostefficiencies, manufacturersfindthattheycanexercise greatercontrolandarenotconstrained bytime-zonedifferencesandencounter fewerculturalissues. Strengtheningsupplychains Bybeingableto‘see’demand,ratherthan predictit,companiescanoperatemore efficientsupplychains.Theycansecure accesstotherawmaterialstheyneed,in thequantitiestheyneed,whentheyneed them,andstillachievebestvalue. Manufacturers are experimenting with technological solutions that integrate their procurement activities with supplier systems meaning that deliveries can be made direct to the production line to fulfil orders as they come in. According to the CBI, increased competitiveness in the manufacturing supply chain could boost the UK economy by around £30 billion by 2025. Serve clients better One of the ways in which manufacturers are growing and achieving improved customer service is through Servitisation – the process by which a manufacturer changes its business model to provide a holistic solution to the customer, helping the customer to improve its competitiveness, by delivering services rather than just engaging in a single transaction through the sale of a physical product or asset. Condition-based monitoring; remote and predictive maintenance; product installation and whole-life asset management are among the servitisation approaches that manufacturers are taking. By adopting an innovative servitisation business model, companies are achieving improved customer service and retention, increased market share and profitability and reduced operational risk from a more diversified product and service offering. BY 2025 ACCORDING TO THE CBI, INCREASED COMPETITIVENESS IN THE MANUFACTURING SUPPLY CHAIN COULD BOOST THE UK ECONOMY BY AROUND £30bn 5
  • 6. THE FUTURE IS INDUSTRY 4.0 Industry 4.0 is relevant to manufacturing companies of every size and type. Industry4.0 Industry4.0orthefourthindustrial revolutionischangingtheway manufacturersworkbyenablingthe ‘smartfactory’wheremachinesare connectedoverthewebInternetof Things(IoT)andprocessescanbe monitoredandmanagedremotely. CarmanufacturerChrysler,forinstance, connected246robotsto60,000devices atitscarplantsintheUK,allowingitto buildanewJeepWranglerbodyevery 82seconds.Smallerbusinessescan useIndustry4.0totrackitems,manage energyconsumption,monitorprocesses oranalysecustomerbehaviour. Companiesyettoexperimentwith thedigitisationofmanufacturingand productionprocessescouldmiss outoncostefficienciesandproduct improvementsand,significantly,asharein thepredicted$2.3trillioneconomicuplift predictedforthesectorby2025. Cyber defences Theriskofdigitisationisincreased exposuretocybercrime.Amajorstudy bytheOfficeforNationalStatistics foundanestimated2.5millionfraudand cybercrimeincidentsintheUKin2015. Worryingly,almost63percentof manufacturingcompaniessurveyedby RSM admitthattheyare‘somewhat’ or‘notatall’confidentintheirability tomonitorandsafeguardsensitive customerdatafromunauthorisedaccess. Reputationsandcompetitivenesscould beatstake.Manufacturingorganisations needtotestandtightenupvulnerabilities intheirinternalandexternalnetworks whichcouldexposethemandtheir customerstocyberrisksanddatatheft. Big Data Industry,commerceandsocialmedia createmoreinformationeverytwodays thanwedidinourentirehistoryupto 2003.Morephotographsweretakenin thelast12monthsthanintheprevious 200yearsandmoredataisontheway withtheestimatethatdataproduction willbethreetimesthecurrentlevelsby 2020.Muchofthisadditionaldatawill beunstructured,asalmosteverydevice whichconsumespowerbeginstohave anonlinepresenceandtheIoTbecomes thenorm. Theavailabilityofmassivedatasets andtheaccesstolowcostcloud serviceshasmadeanalysisofthisdata trulyaccessible.BigDataoffersthe opportunityfororganisationstobetter understandhowtheyoperateand interactwithcustomersandthewider environment. THE UK GOVERNMENT’S OFFICE FOR SCIENCE SAYS 25%OF GLOBAL MANUFACTURERS ALREADY USE INDUSTRY 4.0 TECHNOLOGIES AND THAT THIS WILL ROCKET TO INDUSTRY 4.0 IS PREDICTED TO UPLIFT THE MANUFACTURING ECONOMY BY $2.3tnBY 2025 80%BY 2025 6
  • 7. KNOW HOW TO USE YOUR KNOW-HOW? People are key to the future of manufacturing. Protecting, identifying and enhancing the workforce is now a key consideration for many companies. Engage your employees in the business Do your employees understand the significance of what they do to overall business strategy? Do they know who their customer is? In manufacturing, a customer is not always the end customer. By knowing where their customer fits within the overall delivery chain, employees can better understand the contribution they make to business strategy and how they might make changes that improve the way things are done. The engagement and empowerment of employees to do what they do better, faster or more efficiently, can influence directly innovation, customer service and retention and, ultimately, profitability. Education and training Twenty-eight per cent of small- to-medium-sized manufacturing enterprises consider ‘recruitment issues’ their biggest barrier to expansion, according to a 2015 report by Lloyds Banking Commercial. Training and education are critical to ensure that employees: • Are appropriately trained and skilled to perform their jobs • Have the skills to identify and deliver ongoing improvement • Understand who their customers are and how they, as employees, contribute to the success or failure of the organisation • Bring insights and ideas to the organisation. Aging Workforce Manufacturingcompaniesarefacedwith twosetsofchallenges,first,there’sthe battleofattractingnew,youngemployees andthengroomingthetalenttobecome thenextgenerationofleaders.And second,manufacturershavetofacethe realitythattheexperiencethatmake thingsrunsmoothlyontheshopflooris atahigherriskofbeingretiredratherthan transferredtothenextgeneration. 28%OF SMALL-TO-MEDIUM-SIZED MANUFACTURING ENTERPRISES CONSIDER 'RECRUITMENT ISSUES' THEIR BIGGEST BARRIER TO EXPANSION, ACCORDING TO A 2015 REPORT BY LLOYDS BANKING COMMERCIAL 7
  • 8. The UK group of companies and LLPs trading as RSM is a member of the RSM network. RSM is the trading name used by the members of the RSM network. Each member of the RSM network is an independent accounting and consulting firm, each of which practices in its own right. The RSM network is not itself a separate legal entity of any description in any jurisdiction. The RSM network is administered by RSM International Limited, a company registered in England and Wales (company number 4040598) whose registered office is at 50 Cannon Street, London EC4N 6JJ. The brand and trademark RSM and other intellectual property rights used by members of the network are owned by RSM International Association, an association governed by article 60 et seq of the Civil Code of Switzerland whose seat is in Zug. RSM UK Consulting LLP, RSM Corporate Finance LLP, RSM Restructuring Advisory LLP, RSM Risk Assurance Services LLP, RSM Tax and Advisory Services LLP, RSM UK Audit LLP and RSM UK Tax and Accounting Limited are not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services because we are members of the Institute of Chartered Accountants in England and Wales. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide. Baker Tilly Creditor Services LLP is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities. RSM & Co (UK) Limited is authorised and regulated by the Financial Conduct Authority to conduct a range of investment business activities. Whilst every effort has been made to ensure accuracy, information contained in this communication may not be comprehensive and recipients should not act upon it without seeking professional advice. © 2016 RSM UK Group LLP, all rights reserved. 1831 rsmuk.com For more information, please speak to your local RSM adviser or contact: Mike Thornton Head of Manufacturing T +44(0)113 285 5160 michael.thornton@rsmuk.com ARE YOU READY TO DO BUSINESS DIFFERENTLY? As the national economy starts to improve, manufacturers have an opportunity to grow their businesses by doing things differently. Innovation takes commitment from senior management and engagement from employees who best understand the issues and can pinpoint where change is needed and how to make it work. Innovation is not just about the products, but the structures, processes, systems and customer service that make the products possible. To keep pace, focus on: • Technology – use it to increase intelligence across the business, reduce downtime and highlight potential issues before they create damage. • People – empower and incentivise your employees to collaborate and share ideas. The next big breakthrough for your business might already be taking shape. • Processes – whether creating a new product, sharing insights with your supply chain or measuring project success, processes are an important part of the creative ethos. • Servitisation – get closer to customer needs by providing an all-round rather than product-driven service and benefit from a more robust revenue stream. • Customer service – it is not just the responsibility of the sales and marketing team but everyone who has contact, direct or indirect, with the customer base. • Access to funding – reinvigorate your innovation potential with increasing opportunities to access funding. 8