The document outlines the agenda and presentations for the 2010 COSA User Conference held on October 26-27 on the Gold Coast. It includes summaries of presentations on SirsiDynix products and services, including a focus on improving customer support, new product features and roadmaps, and services to help libraries optimize their technology and better serve users. There is also information on the SirsiDynix team members in attendance and a message that SirsiDynix is there to listen and help libraries respond to changing needs and pressures.
The document discusses adding social networking tools like AddThis to an online library catalog (e-Library) to allow users to bookmark, tag, and share catalog records. It provides instructions on integrating AddThis and creating permanent links to catalog records that include the catalog key. The document is for a 2010 conference on the Gold Coast to discuss these topics.
The document summarizes the top ten lists presented at the 2010 COSA User Conference held on the Gold Coast from October 26-27, 2010. It includes top ten lists on ways libraries can do more with less, promoting library collections and services, potential library staff activities in the next five years, things overheard in libraries, features of an amazing school library, reasons for supporting Asia-Pacific libraries, thoughts on collaboration, and multiple choice answers to ten library challenges.
Cosa 2010 services presentation mala & carolsirsidynix
This document provides information about services offered by SirsiDynix for libraries, including data services, consulting services, and Platinum services. Some key points:
- Data services include bibliographic enhancement (analysis, clean-up, upgrade, de-duplication of records).
- Consulting services help libraries with implementation, customization, training, and ongoing support issues. Programs include SureStart, SureSailing, and Go-Live consulting visits.
- Platinum services offer two levels (Platinum and Platinum Premier) of additional support and training for libraries using SirsiDynix software.
Cosa 2010 whats on the horizon liz pittssirsidynix
This document summarizes the presentations and product announcements from the 2010 COSA USER CONFERENCE held on October 26-27 on the Gold Coast. It outlines enhancements to the Horizon and Symphony integrated library systems, including new features for circulation, requests, holds, and stock rotation. It also describes the new Portfolio digital asset management system and BookMyne iPhone app enabled by new Horizon web services. Finally, it provides the 2010-2011 roadmap for upcoming releases of these and other SirsiDynix products.
The document discusses training approaches for library systems. It describes past training methods like onsite and distance training. Both methods had advantages and disadvantages. The document then proposes a blended learning approach that combines online multimedia lessons, onsite instructor-led classes, distance classes, and custom sessions. It introduces a learning management system to facilitate blended training and provide reporting. Finally, it demonstrates the learning management system and its features for managers and trainees.
This document summarizes the Symphony and other SirsiDynix product updates that were presented at the 2010 COSA User Conference. Key updates in Symphony 3.4 included new context menus for workflows, an item group editor for batch editing items, and a wizard for pulling on-shelf items with holds. Future releases mentioned include Symphony Anywhere, FRBR/RDA updates, and internationalization features.
Slide presentation on web site analytics for UIBE, believe me when I say you want to watch the video on this one. Video will be at the end of this one when done.
This document summarizes presentations from the 2010 COSA User Conference held on the Gold Coast. It introduces the SirsiDynix Library Relations Managers team, provides biographies of several team members, and outlines the roles and responsibilities of the LRM team in supporting customers. It also summarizes presentations on SirsiDynix customer support initiatives aimed at issue resolution, and on sales, services, and the Asia-Pacific team. Finally, it discusses the new SirsiDynix Strategic Partner Program and current product enhancement process.
The document discusses adding social networking tools like AddThis to an online library catalog (e-Library) to allow users to bookmark, tag, and share catalog records. It provides instructions on integrating AddThis and creating permanent links to catalog records that include the catalog key. The document is for a 2010 conference on the Gold Coast to discuss these topics.
The document summarizes the top ten lists presented at the 2010 COSA User Conference held on the Gold Coast from October 26-27, 2010. It includes top ten lists on ways libraries can do more with less, promoting library collections and services, potential library staff activities in the next five years, things overheard in libraries, features of an amazing school library, reasons for supporting Asia-Pacific libraries, thoughts on collaboration, and multiple choice answers to ten library challenges.
Cosa 2010 services presentation mala & carolsirsidynix
This document provides information about services offered by SirsiDynix for libraries, including data services, consulting services, and Platinum services. Some key points:
- Data services include bibliographic enhancement (analysis, clean-up, upgrade, de-duplication of records).
- Consulting services help libraries with implementation, customization, training, and ongoing support issues. Programs include SureStart, SureSailing, and Go-Live consulting visits.
- Platinum services offer two levels (Platinum and Platinum Premier) of additional support and training for libraries using SirsiDynix software.
Cosa 2010 whats on the horizon liz pittssirsidynix
This document summarizes the presentations and product announcements from the 2010 COSA USER CONFERENCE held on October 26-27 on the Gold Coast. It outlines enhancements to the Horizon and Symphony integrated library systems, including new features for circulation, requests, holds, and stock rotation. It also describes the new Portfolio digital asset management system and BookMyne iPhone app enabled by new Horizon web services. Finally, it provides the 2010-2011 roadmap for upcoming releases of these and other SirsiDynix products.
The document discusses training approaches for library systems. It describes past training methods like onsite and distance training. Both methods had advantages and disadvantages. The document then proposes a blended learning approach that combines online multimedia lessons, onsite instructor-led classes, distance classes, and custom sessions. It introduces a learning management system to facilitate blended training and provide reporting. Finally, it demonstrates the learning management system and its features for managers and trainees.
This document summarizes the Symphony and other SirsiDynix product updates that were presented at the 2010 COSA User Conference. Key updates in Symphony 3.4 included new context menus for workflows, an item group editor for batch editing items, and a wizard for pulling on-shelf items with holds. Future releases mentioned include Symphony Anywhere, FRBR/RDA updates, and internationalization features.
Slide presentation on web site analytics for UIBE, believe me when I say you want to watch the video on this one. Video will be at the end of this one when done.
This document summarizes presentations from the 2010 COSA User Conference held on the Gold Coast. It introduces the SirsiDynix Library Relations Managers team, provides biographies of several team members, and outlines the roles and responsibilities of the LRM team in supporting customers. It also summarizes presentations on SirsiDynix customer support initiatives aimed at issue resolution, and on sales, services, and the Asia-Pacific team. Finally, it discusses the new SirsiDynix Strategic Partner Program and current product enhancement process.
This document summarizes the key announcements and product updates from SirsiDynix at the 2010 COSA USER CONFERENCE. It highlights new features for Horizon, Symphony, Portfolio, Enterprise, and the BookMyne iPhone app. Major updates include rental fees functionality in Horizon, the Item Group Editor and XML report output in Symphony, and the replacement of Horizon Digital Library with Portfolio. Web services and the BookMyne app were also announced to improve mobile access to library resources.
This document summarizes the key announcements and product updates from SirsiDynix at the 2010 COSA User Conference. It outlines new features for Horizon, Symphony, Enterprise, Portfolio and the BookMyne mobile app. Major updates include enhanced holds, fees and circulation functionality in Horizon; improved asset and content management in Portfolio and Enterprise; and expanded mobile access and reporting via the BookMyne app and Symphony. It also provides the roadmap for releases through 2011.
The document discusses SirsiDynix's Discovery Platform, including the Portfolio digital asset management system. It provides an overview of the key components and features of the Discovery Platform, including the Enterprise and Portfolio applications. The Portfolio system allows libraries to provide access to local digital collections and remove silos between repositories. It supports various digital asset types and formats and provides tools for staff to manage assets and metadata.
The document discusses SirsiDynix's Discovery Platform, which provides a comprehensive interface for library patrons to access a library's catalog, electronic resources, and digital assets. It includes the Enterprise product that allows for searching across indexed data sources and customizable interfaces, and the Portfolio product which allows libraries to manage their digital collections and provide access to assets like photographs, newspapers and documents. Key features highlighted include faceted searching, integration with ILS systems, and administrative tools for content management and reporting.
The document outlines the product roadmap and future releases for SirsiDynix software. Key highlights of Symphony 3.4 include power user tools, an item group editor, and circulation enhancements. Future Symphony releases will focus on mobile access, international support, and interoperability with other systems.
This document discusses APIs and web services for the Symphony integrated library system. It provides information about the Symphony API subscription package, which includes consulting, training, and documentation. It also discusses the Symphony web services, which allow standard access to Symphony data using XML. Examples are given of libraries implementing web services integrations for open data access, ebook authentication, and searching from a Chinese writing tablet.
Cosa 2010 ap is web services berry & carlsonsirsidynix
This document discusses APIs and web services for the Symphony integrated library system. It describes what APIs and web services are, and provides details about the Symphony API and web services subscriptions. The subscriptions provide access to Symphony data and functionality through consulting, training, documentation, and tools. Examples are given of how the API and web services have been implemented by different libraries to integrate other software, authenticate patrons for ebooks, and search the catalog from a Chinese writing tablet.
The document discusses BookMyne, a mobile app that allows patrons to access library services. It provides benefits to both libraries and patrons. For libraries, it enhances the user experience, promotes the library to new users, and is free to implement for those using a certain library platform. Patrons can use the app to find libraries, search the catalog, place holds, renew checkouts, access their account, and connect to social networks like Goodreads. The document outlines technical details and demonstrates features of the app like searching the catalog, viewing item details, placing holds, and connecting to social media accounts.
The document discusses BookMyne, a mobile app that allows patrons to access library services. It provides benefits to both libraries and patrons. For libraries, it enhances the user experience, promotes the library to new users, and is free to implement for those using a certain library platform. Patrons can use the app to find libraries, search the catalog, place holds, renew checkouts, access their account, and connect to social networks related to books. The document outlines technical details and demonstrates features of the app such as searching for items, viewing item details, placing holds, and connecting to social media.
The PASS community newsletter provides information about PASS, an association dedicated to SQL Server professionals. PASS connects, shares knowledge, and provides learning opportunities for its members through online communities, chapter events, conferences and educational content. The newsletter announces upcoming PASS events like 24 Hours of PASS, SQLRally conference, and SQL Saturday regional events. It also shares SQL Server news, articles and resources and encourages readers to attend the PASS Summit conference and become a PASS member.
The document discusses training approaches for library systems. It describes past training methods like onsite and distance training. Both methods had advantages and disadvantages. The document then proposes a blended learning approach that combines online multimedia lessons, onsite instructor-led classes, distance classes, and custom sessions. It introduces a learning management system to facilitate blended training and provide reporting. Finally, it demonstrates the learning management system and its features for managers and trainees.
This presentation is from the first webcast of 2016 and covers an overview of the 2550100 Alliance, the calendar of events for 2016, and opportunities for members and non-members to take advantage of the Alliance. The webcast features 2550100 Alliance member and sponsor, QLogic.
To hear the webcast, go to https://youtu.be/12fKw2A2T0Q
CONTACT INFO:
2550100 Alliance
http://www.2550100.com
alliancemembership@2550100.com
OR
frank.berry@itbrandpulse.com
QLogic
http://www.qlogic.com/Products/adapters/Pages/25Gb-Ethernet.aspx
chris.lorenz@qlogic.com
doug.rivera@qlogic.com
About the 2550100 Alliance
- 2550100 Alliance launched at Ethernet Summit in April, 2015
- 130 companies became alliance members
63 Technology Providers
67 Solution Providers
- Global community with members from Asia, Europe and Americas
- Over 2,000 visits to alliance program overview on SlideShare
- 3,000 visitors per month to 2550100.com
- Many questions about availability of products and programs
Verizon service delivery ecosystem 2010 bbwfAlan Quayle
Verizon's SDP Experience - Mark Hahn, Principal Member of Technical Staff, Verizon, USA
Verizon is the leading converged operator with one of the largest IPTV deployments in the world of 3M subscribers in Q1 2010, and a mobile customer based of 93M customers. Their Service Delivery Ecosystem (SDE) is fundamental to Verizon's vision of services available across all its networks. Verizon's service vision results in customers considering their services as independent of a particular device and network: whether it be mobile, broadband or legacy networks. Services will be able to access common and shared infrastructure such as an identity management framework; finally removing multiple logons and conflicting security settings which plague most multiplatform services today.
Mark gave an excellent presentation, which I show below that clearly explains the approach they've taken to exposing APIs and listening to developers in building their solution. With significant details on the role of interceptors in their framework to ensure customer trust, which is becoming more critical given Google's continued missteps in this area raise customer awareness. The driver behind the project was the need to remain customers, to remain relevant to customers as their trusted service provider - not incremental ARPU. The learning, which is common to any IT project, its not the technology (that's easy) its the people and processes that are the most challenging; and that's where such projects must focus.
An overview of the 1H2016 OpenStack Marketing Plan shared with the marketing community during our regular calls. Learn more at https://wiki.openstack.org/wiki/Governance/Foundation/Marketing#Open_Marketing_Meetings_2016
This document provides information about services offered by SirsiDynix, including data services, consulting services, and Platinum Services. Data services involve bibliographic enhancement through analysis, clean-up, upgrade, and de-duplication of records. Consulting services help libraries with implementation, customization, training, and best practices. Platinum Services offer additional benefits like training, support, and database updates to help libraries maximize their system usage.
The multi-tier ArrowSphere platform simplifies the connection between cloud services providers, cloud services resellers and business users. It provides a streamlined marketplace that allows simplified ordering of cloud services through a growing catalog. Through ArrowSphere, solution providers can start selling cloud services with minimal investment, while maintaining control over security and expenses. It offers tools for provisioning, reporting, and a commercial framework for resellers to brand and sell cloud services.
En esta sesión empezaremos analizando el papel que juegan las tecnologías de integración en un mundo cada vez más competitivo y conectado, y terminaremos revisando el proceso de modernización iniciado por BizTalk Server a través de las principales novedades incluidas en su versión 2016 con el objetivo de adaptarse al ritmo que marca el momento de cambio que estamos viviendo.
Open-Xchange - OX App Suite: Email und KollaborationUnivention GmbH
Open-Xchange (OX) is a software company that provides the OX App Suite, which includes email, collaboration, file storage and security applications. OX has experienced strong growth, with over 15 million seats sold as of 2012 and 150 employees. The document describes the various applications within the OX App Suite, such as OX Portal for centralized access, OX Unified PIM for contacts and calendar, and OX Drive for cloud storage.
The document summarizes OpenStack marketing metrics and activities for the first half of 2014 and plans for the second half. Key metrics like website traffic, YouTube views, and Twitter followers all increased significantly compared to the same period in 2013. The second half marketing focus will be on driving adoption among enterprise decision makers, telcos/service providers, and app developers. Major events and content plans were outlined to target each audience.
This document summarizes the key announcements and product updates from SirsiDynix at the 2010 COSA USER CONFERENCE. It highlights new features for Horizon, Symphony, Portfolio, Enterprise, and the BookMyne iPhone app. Major updates include rental fees functionality in Horizon, the Item Group Editor and XML report output in Symphony, and the replacement of Horizon Digital Library with Portfolio. Web services and the BookMyne app were also announced to improve mobile access to library resources.
This document summarizes the key announcements and product updates from SirsiDynix at the 2010 COSA User Conference. It outlines new features for Horizon, Symphony, Enterprise, Portfolio and the BookMyne mobile app. Major updates include enhanced holds, fees and circulation functionality in Horizon; improved asset and content management in Portfolio and Enterprise; and expanded mobile access and reporting via the BookMyne app and Symphony. It also provides the roadmap for releases through 2011.
The document discusses SirsiDynix's Discovery Platform, including the Portfolio digital asset management system. It provides an overview of the key components and features of the Discovery Platform, including the Enterprise and Portfolio applications. The Portfolio system allows libraries to provide access to local digital collections and remove silos between repositories. It supports various digital asset types and formats and provides tools for staff to manage assets and metadata.
The document discusses SirsiDynix's Discovery Platform, which provides a comprehensive interface for library patrons to access a library's catalog, electronic resources, and digital assets. It includes the Enterprise product that allows for searching across indexed data sources and customizable interfaces, and the Portfolio product which allows libraries to manage their digital collections and provide access to assets like photographs, newspapers and documents. Key features highlighted include faceted searching, integration with ILS systems, and administrative tools for content management and reporting.
The document outlines the product roadmap and future releases for SirsiDynix software. Key highlights of Symphony 3.4 include power user tools, an item group editor, and circulation enhancements. Future Symphony releases will focus on mobile access, international support, and interoperability with other systems.
This document discusses APIs and web services for the Symphony integrated library system. It provides information about the Symphony API subscription package, which includes consulting, training, and documentation. It also discusses the Symphony web services, which allow standard access to Symphony data using XML. Examples are given of libraries implementing web services integrations for open data access, ebook authentication, and searching from a Chinese writing tablet.
Cosa 2010 ap is web services berry & carlsonsirsidynix
This document discusses APIs and web services for the Symphony integrated library system. It describes what APIs and web services are, and provides details about the Symphony API and web services subscriptions. The subscriptions provide access to Symphony data and functionality through consulting, training, documentation, and tools. Examples are given of how the API and web services have been implemented by different libraries to integrate other software, authenticate patrons for ebooks, and search the catalog from a Chinese writing tablet.
The document discusses BookMyne, a mobile app that allows patrons to access library services. It provides benefits to both libraries and patrons. For libraries, it enhances the user experience, promotes the library to new users, and is free to implement for those using a certain library platform. Patrons can use the app to find libraries, search the catalog, place holds, renew checkouts, access their account, and connect to social networks like Goodreads. The document outlines technical details and demonstrates features of the app like searching the catalog, viewing item details, placing holds, and connecting to social media accounts.
The document discusses BookMyne, a mobile app that allows patrons to access library services. It provides benefits to both libraries and patrons. For libraries, it enhances the user experience, promotes the library to new users, and is free to implement for those using a certain library platform. Patrons can use the app to find libraries, search the catalog, place holds, renew checkouts, access their account, and connect to social networks related to books. The document outlines technical details and demonstrates features of the app such as searching for items, viewing item details, placing holds, and connecting to social media.
The PASS community newsletter provides information about PASS, an association dedicated to SQL Server professionals. PASS connects, shares knowledge, and provides learning opportunities for its members through online communities, chapter events, conferences and educational content. The newsletter announces upcoming PASS events like 24 Hours of PASS, SQLRally conference, and SQL Saturday regional events. It also shares SQL Server news, articles and resources and encourages readers to attend the PASS Summit conference and become a PASS member.
The document discusses training approaches for library systems. It describes past training methods like onsite and distance training. Both methods had advantages and disadvantages. The document then proposes a blended learning approach that combines online multimedia lessons, onsite instructor-led classes, distance classes, and custom sessions. It introduces a learning management system to facilitate blended training and provide reporting. Finally, it demonstrates the learning management system and its features for managers and trainees.
This presentation is from the first webcast of 2016 and covers an overview of the 2550100 Alliance, the calendar of events for 2016, and opportunities for members and non-members to take advantage of the Alliance. The webcast features 2550100 Alliance member and sponsor, QLogic.
To hear the webcast, go to https://youtu.be/12fKw2A2T0Q
CONTACT INFO:
2550100 Alliance
http://www.2550100.com
alliancemembership@2550100.com
OR
frank.berry@itbrandpulse.com
QLogic
http://www.qlogic.com/Products/adapters/Pages/25Gb-Ethernet.aspx
chris.lorenz@qlogic.com
doug.rivera@qlogic.com
About the 2550100 Alliance
- 2550100 Alliance launched at Ethernet Summit in April, 2015
- 130 companies became alliance members
63 Technology Providers
67 Solution Providers
- Global community with members from Asia, Europe and Americas
- Over 2,000 visits to alliance program overview on SlideShare
- 3,000 visitors per month to 2550100.com
- Many questions about availability of products and programs
Verizon service delivery ecosystem 2010 bbwfAlan Quayle
Verizon's SDP Experience - Mark Hahn, Principal Member of Technical Staff, Verizon, USA
Verizon is the leading converged operator with one of the largest IPTV deployments in the world of 3M subscribers in Q1 2010, and a mobile customer based of 93M customers. Their Service Delivery Ecosystem (SDE) is fundamental to Verizon's vision of services available across all its networks. Verizon's service vision results in customers considering their services as independent of a particular device and network: whether it be mobile, broadband or legacy networks. Services will be able to access common and shared infrastructure such as an identity management framework; finally removing multiple logons and conflicting security settings which plague most multiplatform services today.
Mark gave an excellent presentation, which I show below that clearly explains the approach they've taken to exposing APIs and listening to developers in building their solution. With significant details on the role of interceptors in their framework to ensure customer trust, which is becoming more critical given Google's continued missteps in this area raise customer awareness. The driver behind the project was the need to remain customers, to remain relevant to customers as their trusted service provider - not incremental ARPU. The learning, which is common to any IT project, its not the technology (that's easy) its the people and processes that are the most challenging; and that's where such projects must focus.
An overview of the 1H2016 OpenStack Marketing Plan shared with the marketing community during our regular calls. Learn more at https://wiki.openstack.org/wiki/Governance/Foundation/Marketing#Open_Marketing_Meetings_2016
This document provides information about services offered by SirsiDynix, including data services, consulting services, and Platinum Services. Data services involve bibliographic enhancement through analysis, clean-up, upgrade, and de-duplication of records. Consulting services help libraries with implementation, customization, training, and best practices. Platinum Services offer additional benefits like training, support, and database updates to help libraries maximize their system usage.
The multi-tier ArrowSphere platform simplifies the connection between cloud services providers, cloud services resellers and business users. It provides a streamlined marketplace that allows simplified ordering of cloud services through a growing catalog. Through ArrowSphere, solution providers can start selling cloud services with minimal investment, while maintaining control over security and expenses. It offers tools for provisioning, reporting, and a commercial framework for resellers to brand and sell cloud services.
En esta sesión empezaremos analizando el papel que juegan las tecnologías de integración en un mundo cada vez más competitivo y conectado, y terminaremos revisando el proceso de modernización iniciado por BizTalk Server a través de las principales novedades incluidas en su versión 2016 con el objetivo de adaptarse al ritmo que marca el momento de cambio que estamos viviendo.
Open-Xchange - OX App Suite: Email und KollaborationUnivention GmbH
Open-Xchange (OX) is a software company that provides the OX App Suite, which includes email, collaboration, file storage and security applications. OX has experienced strong growth, with over 15 million seats sold as of 2012 and 150 employees. The document describes the various applications within the OX App Suite, such as OX Portal for centralized access, OX Unified PIM for contacts and calendar, and OX Drive for cloud storage.
The document summarizes OpenStack marketing metrics and activities for the first half of 2014 and plans for the second half. Key metrics like website traffic, YouTube views, and Twitter followers all increased significantly compared to the same period in 2013. The second half marketing focus will be on driving adoption among enterprise decision makers, telcos/service providers, and app developers. Major events and content plans were outlined to target each audience.
Similar to Cosa 2010 opening session scantlebury (20)
1. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
COSA Welcome
Marg Scantlebury
COSA Chair
2. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SirsiDynix Welcome and
Company Update
Matt Hawkins
Chief Operating Officer
3. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
4. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
5. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
6. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
7. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
8. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
9. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
10. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
11. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
12. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
13. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
14. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
15. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
16. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SIGNS OF THE TIMES FOR LIBRARIES
• Today’s libraries face many challenges:
– Economic pressures
– Changes in library users needs
• Libraries have responded to the signs of the times
– New public services, more digital collections
– Collaboration efforts
• SirsiDynix is responding to the signs of the times: our focus
– Products that are needed today
– Services to help libraries be more efficient
– Support to keep your system online and optimized
– Proactively working together
17. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
OUR FOCUS
• SirsiDynix is responding to the signs of the times
– Products that are needed today to help you better serve
your users
– Services to help libraries get the most from their
technology
– Proactively working together to find better solutions to
your problems
– Improved support to keep your system online and
optimized
18. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
LIBRARY RELATIONS MANAGERS &
SERVICES FOR YOUR LIBRARY
19. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
LIBRARY RELATIONS MANAGERS
• Every customer will have an LRM
• Giving you MORE:
• Maximize your current technology investments
• Orchestrate internal resources to ensure SirsiDynix provides excellent
services during complex customer projects.
• Represent customers and their specific needs internally as they impact
technology roadmaps and future service offerings.
• Engage with customer libraries, keeping them up-to-date on SirsiDynix
plans, upcoming trainings, user group meetings, conferences and other
opportunities to learn and participate.
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
20. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SERVICES YOU NEED
• Professional services to keep your library online and optimized
• Data services
• Consulting services
• Platinum & Premier Platinum Services
• SirsiDynix Mentor:
• Training for librarians and staff
• 60 days free for COSA conference attendees!
WE ALL NEED A
MENTOR
Wed 11:40 AM
WE ALL NEED A
MENTOR
Wed 11:40 AM
AT YOUR SERVICE
TUES 1:50 PM
AT YOUR SERVICE
TUES 1:50 PM
21. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
CUSTOMER SUPPORT
• Improving customer support is a primary focus worldwide
• 24/5 staffed, multi-lingual operations
• Commitments:
– 50% same-day case resolution
– 20% faster overall case resolution
– Task Force Teams, clear escalation process for cases that are open for
longer periods of time
• Results already showing improvement
- Susanne Strong and the APAC support team have worked down the
APAC backlog of open cases by nearly 50% bringing it to the lowest
level in more than a year!
ASK SIRSIDYNIX ROOM &
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
ASK SIRSIDYNIX ROOM &
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
Your feedback makes a difference!
22. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Product upgrade assistance
- Free with your annual maintenance agreement
- Contact support to schedule your upgrades, get the benefits of new
product features as they release
• New online Customer Support Center
- Check it out in the Ask SirsiDynix Room
OTHER SUPPORT IMPROVEMENTS
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
23. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
THE SIRSIDYNIX APAC TEAM
• Focus on overall growth in the region
• Sales: Rick Branham
• Regional team in place
– Ding Hengzhong
– Continued local project management
– Training and implementations
– SaaS facility and support in Australia
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
WORKING WITH
SIRSIDYNIX
Wed 1:30 PM
25. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SirsiDynix Technology Update
Paul Moxon
Vice President, Product Management
26. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
FROM THIS…
27. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
TO…DEDICATED MAINTENANCE
TEAMS
• Dedicated development resources to help with
escalated cases – patches, patch clusters, & bug fixes
• Core development team focused on next release
development
• Works directly with Client Care (Task Force)
• Customers have access to their escalated JIRA issues
through Customer Support Center (CSC)
28. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
2010 PRODUCT ROADMAP
Q1 Q2 Q3 Q4 Q1 Q2
2010 20112009
Q4
Symphony 3.4 Symphony 4.0Symphony 3.3.1
DS 4.9
Horizon 7.5.1/HIP 3.21 Horizon 7.5.2/HIP 3.22
Horizon
Virtualization
Portfolio 4.0 Portfolio 5.0
Enterprise 3.1 Enterprise 5.0Enterprise 3.1.1
Director’s Station 4.8.1.1 DS 4.8.2
Web Reporter 3.4Web Reporter 3.3.1 Web Reporter 4.0
Symphony - German
Symphony Patron iPhone
App v1.0
Symphony Patron iPhone
App v2.0
Library Intelligence (LI) 5.0
Symphony - French Symphony – Spanish & Catalan
Enterprise 4.0
Language Pack Updates
for Symphony 3.4
Released
In Development
Planned
29. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Released Symphony 3.3 & 3.3.1 in 2009
– Microsoft SQL Server 2008
– Support for VMWare
– Major list of enhancements
• Symphony 3.4 - scheduled for Q4, 2010
– Item Group Editor
– Pull On-Shelf Holds Wizard
– XML/Excel Report Output
– ‘Right Click’ Shortcuts
SYMPHONY
SIRSIDYNIX SYMPHONY
UPDATE
Tuesday, 1:00
SIRSIDYNIX SYMPHONY
UPDATE
Tuesday, 1:00
30. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Horizon 7.5/HIP 3.20 - Q3, 2009
– Major technology upgrade for Horizon and HIP
– Support for latest database versions – Microsoft SQL Server
2008 and Sybase 15
– Support for VMWare Virtualization Q4, 2009
– Windows 7 support added in Q1, 2010
• Horizon 7.5.1/HIP 3.21 - Q1, 2011
– Productized International features for ALL customers
– Stock Rotation Module, Rentals (fees for checkouts),
Circulation restriction by Itype groups, etc.
HORIZON SIRSIDYNIX HORIZON
UPDATE
Tuesday, 1:00
SIRSIDYNIX HORIZON
UPDATE
Tuesday, 1:00
31. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Web Services and iPhone application for Horizon
7.4.x and 7.5.x
– Q1, 2011 support for Horizon iPhone mobile application
(BookMyne 2.1)
– Will require installation of Horizon Web Services to enable
BookMyne 2.1
HORIZON (Cont’d)
32. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
ENTERPRISE
• Enterprise 3.1 – Q2, 2010
– Ability to add custom JavaScript
– Call number display on hit list
– Allow Publication Date Facet to display as a range
– Make Federated Search displays consistent with
harvested search results
– Patron-facing Help
– Bowker ICE Support
– Configuration option for specifying a default
pickup library for holds
33. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
PORTFOLIO–DIGITAL ASSET MANAGEMENT
34. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
PORTFOLIO SAMPLES: SPACE, WYOMING PLACES, AUSTRALIA
SIRSIDYNIX DISCOVERY
PLATFORM UPDATE
Wed, 10:50
SIRSIDYNIX DISCOVERY
PLATFORM UPDATE
Wed, 10:50
35. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SIRSIDYNIX WEB SERVICES
• SOAP and Restful Web
Services enable:
– Symphony & Horizon
– Mobile Applications
– New Web Sites
– Portfolio
– New SD Applications
– New Customer
Applications
– Library Intelligence (LI)
• Continued support of
Symphony APIs
ApplicationsApplications
SirsiDynix Web ServicesSirsiDynix Web Services
DataData
e-Library Enterprise Portfolio BookMyne
Discovery
Web Services
Staff Mobile
Horizon
Web Services
Catalogs Web Sites Local Docs
Customer
Applications
Symphony
Web Services
Database A Database B ...
THE POWER OF API’S &
WEB SERVICES
Tuesday, 1:30
THE POWER OF API’S &
WEB SERVICES
Tuesday, 1:30
36. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
BOOKMYNE – YOUR LIBRARY ON AN IPHONE
• Version 1.2 Available Today
– Updated Library list and My Account
pages
– Added item call number, current item
location, number of copies, ISBN
information, publisher, and published
date to Item Details page
– French, German, Spanish language
support
– More than 500 libraries are using it
• Version 2.0 - Q4, 2010
– Enhanced Search, email, My Lists
– Enhanced My Account functions
– Find a library by name postal code,
address, etc.
– Recommendations Engine: Novelist,
GoodReads, NY Times Best sellers
DIGGING DEEP INTO
BOOKMYNE
Tuesday, 3:40
DIGGING DEEP INTO
BOOKMYNE
Tuesday, 3:40
37. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
FINALLY…WE ARE HERE TO LISTEN & TO HELP
• Matt Hawkins COO
• Rick Branham All-round Superstar
• Liz Pitts Director Global Sales Training
• Chris Berry VP of Software Engineering
• Ken Bonney Supervisor Education Services
• Susanne Strong APAC Client Care Supervisor
• Julianne Hancock Global Marketing Mgr
• Paul Moxon VP of Product Management
• Carol Forlonge Sales Account Manager
• Mala Singapuri Sales Account Manager
• Inga Bozier Library Relations Manager
• Cathy Cusack Application Specialist
• Zichun Liu Client Care Manager, China
• Ding Hengzhong APAC Operations
• Amanda Carlson Library Relations Manager
• Katy Willcock Product Specialist
38. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
AND ONE LAST SIGN…