1) The document discusses eye contact as a form of nonverbal communication. It defines eye contact as an incident when two people look at each other's eyes at the same time.
2) Eye contact is used differently across cultures. In Indonesia, direct eye contact with superiors or older people can be considered impolite or aggressive, while in America avoiding eye contact may seem untrustworthy.
3) While eye contact serves similar functions globally, like expressing attention and understanding, there are some cultural differences to be aware of between Indonesia and America in particular to avoid miscommunication. Understanding these differences is important for positive intercultural interactions.