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Computer Application in Management - Internet Banking
Concept and functioning of Internet based banking for management students
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Computer Application in Management - Internet Banking
- 1. 01/03/2026 By - Dr.Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra 1 UNIT 5 – INTERNET BANKING
- 2. 01/03/2026 By - Dr.Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra 2 Introduction to Internet Banking • Internet Banking, also known as Online Banking, allows customers to conduct financial transactions and access banking services via the Internet using computers or mobile devices. • Internet banking, also known as Net Banking is a facility offered by banks and financial institutions where customers need not visit their bank’s branch office to avail each and every small service.
- 4. 4 Key Characteristics ofInternet Banking Accessibility: Available 24/7 from any location with an internet connection. Convenience : Eliminates the need for physical visits to banks. Real-Time Services: Instant access to account information and transaction updates. Cost- Effective: Reduces operational costs for banks and offers competitive services. 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra
- 5. 5 Features of InternetBanking • View account balance, transaction history, and account statements. Account Management • Transfer money between accounts or to other banks (NEFT, RTGS, IMPS). Fund Transfers • Pay utility bills, credit card bills, and other recurring payments online. Bill Payments • Apply for loans, view loan status, and repay EMIs online. Loan Management • Buy/sell mutual funds, bonds, and manage fixed deposits. Investment Services • Recharge prepaid phones and direct-to-home (DTH) TV services. Mobile and DTH Recharges • Chatbots or live support for resolving queries. Customer Support • Directly pay taxes such as income tax and GST. Tax Payments 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra
- 6. 6 Types of InternetBanking Informational Banking Transactional Banking Communicative Banking • Provides general information about banking products and services. • Example: Interest rates, branch locator. • Enables fund transfers, bill payments, and other monetary transactions. • Secure interaction with bank representatives for queries and requests. 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra
- 7. 7 Advantages of InternetBanking • Convenience: Transactions anytime, anywhere. • Time-Saving: Eliminates the need for long queues. • Enhanced Services: Access to a variety of banking products and tools. • Cost-Effective: Often offers lower transaction fees than traditional banking. For Customers • Reduced Operational Costs: Fewer resources required for physical infrastructure. • Customer Insights: Data analytics for personalized services. • Increased Reach: Access to customers in remote areas. For Banks 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra
- 8. 8 Challenges and Risksin Internet Banking Security Issues • Cyber threats like hacking, phishing, and malware. Technical Issues • Server downtime or slow internet connectivity. Digital Divide • Limited access in rural or underdeveloped areas. Customer Awareness • Lack of knowledge about safe online banking practices. Compliance and Regulation • Adherence to strict banking regulations and privacy laws. 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra
- 9. 9 Steps for UsingInternet Banking Registration • Enroll for online banking services with your bank. Login Credentials • Use a secure User ID and password to log in. Account Setup • Link accounts, set up billers, and configure preferences. Perform Transactions • Navigate the portal to transfer funds, pay bills, or invest. Logout • Always log out after completing your session for safety. 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra
- 10. 10 Emerging Trends inInternet Banking 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra Artificial Intelligence (AI) AI-powered chatbots for customer support and predictive analytics. Blockchain Technology Enhancing transaction transparency and reducing fraud. Open Banking APIs allow third- party apps to integrate with banks for customized solutions. Biometric Authenticat ion Fingerprint or facial recognition for secure access. Voice Banking Conducting transactions via voice commands using virtual assistants.
- 11. 11 Emerging Trends inInternet Banking 01/03/2026 By - Dr. Vaibhav Agarwal, Asst. Prof, SSBS, Sharda University Agra Artificial Intelligence (AI) AI-powered chatbots for customer support and predictive analytics. Blockchain Technology Enhancing transaction transparency and reducing fraud. Open Banking APIs allow third- party apps to integrate with banks for customized solutions. Biometric Authenticat ion Fingerprint or facial recognition for secure access. Voice Banking Conducting transactions via voice commands using virtual assistants.