This document outlines a communication model with 5 phases - opening, defining the issue, exploring alternatives, developing preferred solutions, and closing. Each phase involves different communication roles such as giving information, seeking information, sharing proposals, and building support to reach a preferred solution.

1. Communication Model
Testing Understanding
Opening Defining Exploring Developing
the Issue Alternatives Preferred Closing
Solutions
Giving Seeking Seeking Building Summarizing
Information Information Proposals
Sharing Supporting