Cognitive frameworks are developed to explain and predict user behavior based on theories of cognition. Mental models are cognitive frameworks that help users develop an understanding of a system through learning about and using it, including how to use the system, what to do with unfamiliar systems or unexpected situations, and enabling predictions to be made about how the system works based on internal constructions of aspects of the external world, according to Craik in 1943.

1. Cognitive frameworks
BY : UM E FARWA

2. Developed to explain and
predict user
behavior based on theories of
cognition

3. Mental models
 Users develop an understanding of a system through learning
about and using it
 How to use the system (what to do next)
 What to do with unfamiliar systems or unexpected situations
(how the system works)
 Craik (1943) described mental models as: – internal constructions
of some aspect of the external world enabling predictions to be
made