IBM Research - Tokyo publishes annual reports that outline their core research competencies, which include service science. Their core competencies and technical papers focus on research results, particularly in the field of service science.

1. Questions
1. Write down 5 key words that you have used on the concept map.
Research Results, Service Science, Technical Paper, Annual Report,
Core research comptency
2. Identify 3 most important sentences that you have used in the concept map.
IBM Research – Tokyo has Annual Report.
IBM Research – Tokyo has Core research competency.
Core research competency includes Service Science.

2. 3. Write down the definition of 5 key words that you have used in the concept
map.
- Research Results: Something which the research laboratory found
- Service Science: Researching about services systematically
- Technical Paper: Papers which is about results of research
- Annual Report: Research report which is published by research
laboratories or universities every year
- Core research competency: Important skill for research.