The global cloud-based contact center market reached a value of US$ 17.7 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 63.8 Billion by 2027, exhibiting a growth rate (CAGR) of 23.10% during 2022-2027. More Info:- https://www.imarcgroup.com/cloud-based-contact-center-market

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Global Cloud-based Contact Center
Market Research and Forecast
Report 2022-2027
Author: Elena Anderson
Marketing Manager
IMARC Group
© 2022 IMARC All Rights Reserved

2. Report Description
About IMARC Group
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3. Report Description
Report Description and Highlights
Global Cloud-based Contact Center Market Research Report 2022-2027:
According to the latest report by IMARC Group, titled "Cloud-based Contact Center Market: Global
Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027," the global cloud-based
contact center market reached a value of US$ 17.7 Billion in 2021.
A cloud-based contact center refers to the central point in an enterprise that allows an outbound
and inbound communication channel with customers. It is a comprehensive suite of applications,
tools and cloud-hosted services that are generally installed in large businesses for effectively
handling customer care services. It involves the utilization of several methods of communication,
including email, voice and social media, in order to connect with customers while maintaining a
consistent record.
As a result, it offers enterprises a modern alternative to on-premises contact centers and easy and
quick access to multiple services and tools required to communicate in today’s web-based world.
Request for a PDF sample of this report: https://www.imarcgroup.com/cloud-based-contact-
center-market/requestsample

4. Report Description
Report Description and Highlights
Global Cloud-based Contact Center Market Trends:
The global market is primarily driven by the rising need for efficient communication systems across
multiple sectors. This is supported by rapid digitization across the globe that has encouraged multiple
businesses to heavily invest in the deployment of cloud-based contact centers. Furthermore, the
sudden outbreak of coronavirus disease (COVID-19) and the increasing adoption of remote working
practices have accelerated the utilization of cloud solution across several countries. Since the cloud-
based contact center is a reliable and convenient solution for enterprises to continue their business
during the onset of the pandemic, this is providing a boost to the market growth.
Additionally, continual technological advancements and the integration of artificial intelligence (AI) and
machine learning (ML) with the cloud-based contact center are acting as major growth-inducing factors.
The market is further driven by the rising adoption of the service platform across banking and financial
institutions for providing sophisticated and smooth customer interaction. Other factors, including rapid
digitization, continuous improvements in the information technology (IT) infrastructure and extensive
research and development (R&D) activities conducted by key players, are also positively influencing the
market.

5. Report Description
Report Description and Highlights
Looking forward, IMARC Group expects the market to reach US$ 63.8 Billion, exhibiting at a CAGR of
23.10% during 2022-2027.
View Report TOC, Figures and Tables: https://www.imarcgroup.com/cloud-based-contact-center-
market

6. Report Description
Report Description and Highlights
Key Market Segmentation
The research report includes the following segments:
Breakup by Vehicle Type:
•Solution
• Automatic Call Distribution
• Agent Performance Optimization
• Dialers
• Interactive Voice Response
• Computer Telephony Integration
• Analytics and Reporting
•Service
• Professional Services
• Managed Services
Breakup by Deployment Mode:
•Public Cloud
•Private Cloud
•Hybrid Cloud

7. Report Description
Report Description and Highlights
Breakup by Organization Size:
•Small and Medium-sized Enterprises
•Large Enterprises
Breakup by End Use Industry:
•BFSI
•IT and Telecom
•Media and Entertainment
•Retail
•Logistics and Transport
•Healthcare
•Others
Breakup by Region:
•North America
•Asia Pacific
•Europe
•Latin America
•Middle East and Africa

8. Report Description
Report Description and Highlights
Competitive Landscape with Key Players:
•3CLogic
•8x8 Inc
•Avaya Inc
•Cisco Systems Inc
•Content Guru Limited
•Five9 Inc
•Genesys
•NICE Ltd
•RingCentral Inc
•Talkdesk
•Twilio Inc
•Vocalcom
•Vonage

9. Report Description
Key Questions Answered in the Report
1. What was the size of the global cloud-based contact center market in 2021?
2. What is the expected growth rate of the global cloud-based contact center market during 2022-
2027?
3. What are the key factors driving the global cloud-based contact center market?
4. What has been the impact of COVID-19 on the global cloud-based contact center market?
5. What is the breakup of the global cloud-based contact center market based on the component?
6. What is the breakup of the global cloud-based contact center market based on the deployment
mode?
7. What is the breakup of the global cloud-based contact center market based on the organization
size?
8. What is the breakup of the global cloud-based contact center market based on the end use
industry?
9. What are the key regions in the global cloud-based contact center market?
10. Who are the key players/companies in the global cloud-based contact center market?

10. Report Description Table of Contents
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Cloud-based Contact Center Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

11. Report Description Table of Contents
6 Market Breakup by Component
6.1 Solution
6.1.1 Market Trends
6.1.2 Key Segments
6.1.2.1 Automatic Call Distribution
6.1.2.2 Agent Performance Optimization
6.1.2.3 Dialers
6.1.2.4 Interactive Voice Response
6.1.2.5 Computer Telephony Integration
6.1.2.6 Analytics and Reporting
6.1.3 Market Forecast
6.2 Service
6.2.1 Market Trends
6.2.2 Key Segments
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
Click here to visit the complete table of content with list of figures and tables:
https://www.imarcgroup.com/cloud-based-contact-center-market/toc

12. A partial List of our Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
Partial List of Clients

13. A partial List of our Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
Partial List of Clients

14. Report Description
Report Description and Highlights
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