1. “80% of our certificates are
processed by customers.”
Joyce E. Sigler
Jones & Wenner Insurance Agency | Fairlawn, Ohio
With Artizan CSR24, Jones & Wenner Insurance Agency in need to print their data because it’s there for them in the
Fairlawn, Ohio, provides its customers fast, efficient service cloud. If there’s a fire at home, the customer still has the
while reducing agency operating costs. necessary documents and insurance information.”
CSR24 is the client self-serve portal that powers the Sigler says the agency saves time in addition to paper
agency-branded, secure website where Jones & Wenner’s and postage costs by posting documents--policies,
clients can log in on demand to access insurance applications, appraisals and other documentation--
information and various self-serve options. to a customer’s secure site and simply notifying the
Insureds access policies for coverage review, change customer that documents are accessible on demand.
requests, and obtaining certificates of insurance and auto Over time, Jones & Wenner has reduced postage costs
IDs. CSR24 also provides call center services to support by 80 percent, Sigler reports.
claims and after-hours reporting of first notice of loss.
She says giving clients access to their insurance
Because CSR24 integrates with the agency’s management information and allowing them a level of self-service
software, policy information is always current. enables the agency’s account managers and quality
Jones & Wenner also sees significant value in the document control specialists to spend time on more complicated
storage and delivery provision of CSR24 in conjunction customer service needs.
with real-time functionality in the agency’s management
“We set up every customer on the secure website, even
system, according to Joyce E. Sigler, the agency’s vice
if there’s uncertainty about 24/7 service,” Sigler says.
president of administration.
“We find that customers go to the site when they’re in
“CSR24 gives us cloud area for delivery and storage of need and even when we are closed. They have a wealth
all customer documents,” Sigler says. “Customers don’t of information at the click of a button.”
To learn more, call 1-866-351-9861 or visit
www.CSR24.com