1. Determining the Format of an
Applications Training Class
Factors that Drive the Decisions
03/09/11
2. Objectives of the Meeting
Gain project team's perspectives on criteria
that will drive the selection of the format for an
application training class
Align around using the following process to
determine the format of classes in each phase
of the HRA implementation
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3. Class Formats
Hands-on Communication Session
Ideal for complex tasks with risks Ideal for simpler tasks with
to departments and the minimum risks (i.e. only on
organization individuals)
Advantages Advantages
● Skills are more likely to stick ● Can teach a larger audience
● Able to confirm retention of ● Allows for more flexibility with the
information course schedule and logistics
● Smaller class size ● Course content can be delivered
Disadvantage in a shorter period of time
● Resources intensive (i.e. ● Data preparation and computer
computers for students) setup for the Instructor only
● More time taken away from Disadvantage
running the business ● Difficult to confirm retention of
● More planning around information
logistics/technical setup
● Data preparation for the
activities
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4. Criteria to Drive Decisions on a Class Format
1. What is the degree of risk from an error? 2. What is the degree of change occurring
Example: An employee incorrectly adding their own address to the following?
information on the Self Service application impacts mainly the
Example: Learning a completely new System Interface is
individual and the consequences would be low to medium (i.e.
considered a high degree of change and the class format
the employee won’t receive mail from Pharmavite until
corrected). Using the table below the class format could be a could be Hands-on.
Communication Session.
Low Medium High
Comm.
Job Role Hands-on Hands-on
High Hands-on Hands-on Hands-on Session
Impact of Error
Comm.
Processes Hands-on Hands-on
Session
Comm.
Hands-on Hands-on
Medium Session System Comm. Comm.
Hands-on
Interface Session Session
Comm. Comm. Comm. Comm.
Low Session Session Session Functionality Hands-on Hands-on
Session
Individual Department Organization
Group Impacted by Error 4. What are the constraints to consider
around the Project?
3. What is the degree of difficulty of using
Scope Resources Schedule
the application?
Example: After an audit a department needs to make a
Low Medium High large change to a process within a tight schedule. Due to
Example: The degree of difficulty of the ESS application is the size of the change Hands-on would normally be the
low therefore the class format could be a Communication recommended option but due to high constraints the class
Session. format could be a Communication Session.
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