SlideShare a Scribd company logo
Social Media and the
Corporate World
Agenda
•   Housekeeping
•   Eric Qualman
•   Test Recap
•   Crisis Detection
•   Crisis Communication
•   Intro to SEO
•   Social Media Press Release
HOUSEKEEPING
ERIK QUALMAN
TEST RECAP
Test Recap
• Class Average (86.7%)
• Test worth 10%
Test Recap
• Measure Social Media ROI
  •   New Business
  •   New Leads
  •   New Sales
  •   New Visitors
  •   New Page Views
Test Recap
• Bit.ly - Link shortener - Also measures clicks and where they
  come from (GEO and Source)
Test Recap
• Tweetdeck, Hootsuite, Seesmic - Social Media Dashboards or
  Engagement Consoles.
Test Recap
• Social Media is the new Inbox - Is email declining? A lot of
  people just said social is rising in importance. Mention how
  email is diminishing in importance.
Test Recap
• Currency of social media and search is:



•CONTENT
Test Recap
• Creative Commons helps content creators and those that want
  to share content. And saves the legal implications. Win for
  everyone (content creators, content distributors, and us the
  consumers/ readers/viewers)
Test Recap
• Two ways that key performance indicators (KPI’S) are used for
  measuring are:
• Benchmarking - Follower Count, Reach, Mentions, Web Traffic
  (Google Analytics)
• Growth - Campaign tracking, Brand Health, Crisis Detection,
  Impressions, Competitive Intelligence
Test Recap
• Bounce rate - when someone views just one piece of content
  on your site and leaves.
• Social is making it go up for almost all websites, as we point
  them to the content they want most.
Test Recap
•   Referral Traffic is where people are coming to your site from.
•   Social fits in:
•   Facebook insights tell where people are coming to your page
•   Also see which social channels are driving traffic.
CRISIS MANAGEMENT
Crisis Planning
• Crisis Control is a myth
• "You can't take something off of the internet. That's like trying
  to take pee out of a swimming pool" - Joe Rogan
Six Things To Remember
  1. Monitor the conversation
  2. Maintain your voice, and communication to your audience
     you're giving them breaking news
  3. Have a quick response team
  4. Know your audience
  5. Speak the same language
  6. It's about trust




Source: http://www.slideshare.net/kamichat/10-steps-integrating-social-media-into-
crisis-plans
Monitor!
• Use a tool (Sysomos, Radian 6, Google Alerts) to
  track to any unusual spikes in activity
  • Spikes that don’t relate to a campaign you’re
    running
• Monitor your own internal forums and message
  boards
  • Allows you to control the conversations
  • People can support each other
Crisis Control
Be prepared to respond:
• Have multiple members of your team with access
• Have Twitter on your smart phone, and set up notifications in
  case something goes wrong
• “Firefighter with an iPhone”
Example – Kevin Smith



  • "@ThatKevinSmith hey Kevin! I’m so sorry for your experience
    tonight! Hopefully we can make things right, please follow so
    we may DM!“ - @SouthwestAir




Source: http://www.fcv.ca/blog/your-companys-worst-social-media-nightmare
Example – Kevin Smith
  • "Our apology to @ThatKevinSmith and more details regarding
    the events from last night – http://cot.ag/96KHC7
    #Southwest“
  • Didn’t get defensive.
  • Apologize even if you may be right
  • Respond quickly, sincerely and empathetically and you will be
    trusted more than before




Source: http://www.fcv.ca/blog/your-companys-worst-social-media-nightmare
Red Cross
Example (of how NOT to do it)
• Donald Trump Jr.
Example of how not to do it
Social Media Press Release
•   Classic PR Tactic
•   Push your story to as many journalists as possible
•   Hope the message is heard
•   Social media has changed the way that press releases are
    done
Social Media Press Release
• Multimedia
  • Photos and videos
• Drive online traffic
  • Easily shared
  • Drive traffic through links, video
• Measurable – can measure shares, email, times it has
  been picked up
• Example: http://www.marketwire.com/press-release/sandvine-takes-the-byte-
  out-of-real-time-entertainment-metrics-tsx-svc-1557755.htm
Social Media Press Release
• The same rules apply
  • Don’t spam! (Target your audience)
  • Write properly
• New rules apply
  • Write for search engine optimization (we will talk
    about this next week)
  • Make it easy to share
     • Provide all the necessary links
     • Keep the title short
INTRO TO SEO
Search Engine Optimization
• Making yourself appear at the top of Google
  • Make your site easier to index
• Paid ad search
• Organic SEO
• Black hat
  • Dirty tactic
• White hat
  • Good tactics
Importance of SEO
• Advertising may not work
• A site that looks great, may be hard to find
• How many Google results do you look at?
   • 62% of users click a link on the first page
   • 62% of users click a link on the first page
   • 28% check the second page
       • This is on the rise but still low
• Rank 1 receives 42.1%
• Rank 2 receives 11.9%
• Further reading: http://www.seoptimise.com/blog/2010/03/35-crucial-seo-
  twitter-social-media-statistics-for-business-people.html
• http://www.seomoz.org/blog/clickthrough-rates-in-the-serps-what-are-the-real-
  numbers
• http://seoblackhat.com/2006/08/11/tool-clicks-by-rank-in-google-yahoo-msn/
What happens in Google?




• Social connections
• Advertisements
• Organic search results
SEO Basics
•   Vary your language – use a thesaurus or Google Keywords tool
•   Add text to your links. People search with words
•   Multiple domains – redirect
•   Work with your network to provide “link love”
•   Give yourself some link love – map your site out well
•   Install a plugin
•   Hire a professional
Assignment
• Write a social media press release for a company of your
  choice
• 500 words
• Include three links
  • Company website
  • Social Profiles
  • Previous press release about the company
• One Video
• Two photos
  • Logos
  • Key people or products
• Format in Microsoft word. Just include the video link

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Class 8 social media and the corporate world (1)

  • 1. Social Media and the Corporate World
  • 2. Agenda • Housekeeping • Eric Qualman • Test Recap • Crisis Detection • Crisis Communication • Intro to SEO • Social Media Press Release
  • 6. Test Recap • Class Average (86.7%) • Test worth 10%
  • 7. Test Recap • Measure Social Media ROI • New Business • New Leads • New Sales • New Visitors • New Page Views
  • 8. Test Recap • Bit.ly - Link shortener - Also measures clicks and where they come from (GEO and Source)
  • 9. Test Recap • Tweetdeck, Hootsuite, Seesmic - Social Media Dashboards or Engagement Consoles.
  • 10. Test Recap • Social Media is the new Inbox - Is email declining? A lot of people just said social is rising in importance. Mention how email is diminishing in importance.
  • 11. Test Recap • Currency of social media and search is: •CONTENT
  • 12. Test Recap • Creative Commons helps content creators and those that want to share content. And saves the legal implications. Win for everyone (content creators, content distributors, and us the consumers/ readers/viewers)
  • 13. Test Recap • Two ways that key performance indicators (KPI’S) are used for measuring are: • Benchmarking - Follower Count, Reach, Mentions, Web Traffic (Google Analytics) • Growth - Campaign tracking, Brand Health, Crisis Detection, Impressions, Competitive Intelligence
  • 14. Test Recap • Bounce rate - when someone views just one piece of content on your site and leaves. • Social is making it go up for almost all websites, as we point them to the content they want most.
  • 15. Test Recap • Referral Traffic is where people are coming to your site from. • Social fits in: • Facebook insights tell where people are coming to your page • Also see which social channels are driving traffic.
  • 17. Crisis Planning • Crisis Control is a myth • "You can't take something off of the internet. That's like trying to take pee out of a swimming pool" - Joe Rogan
  • 18. Six Things To Remember 1. Monitor the conversation 2. Maintain your voice, and communication to your audience you're giving them breaking news 3. Have a quick response team 4. Know your audience 5. Speak the same language 6. It's about trust Source: http://www.slideshare.net/kamichat/10-steps-integrating-social-media-into- crisis-plans
  • 19. Monitor! • Use a tool (Sysomos, Radian 6, Google Alerts) to track to any unusual spikes in activity • Spikes that don’t relate to a campaign you’re running • Monitor your own internal forums and message boards • Allows you to control the conversations • People can support each other
  • 20. Crisis Control Be prepared to respond: • Have multiple members of your team with access • Have Twitter on your smart phone, and set up notifications in case something goes wrong • “Firefighter with an iPhone”
  • 21. Example – Kevin Smith • "@ThatKevinSmith hey Kevin! I’m so sorry for your experience tonight! Hopefully we can make things right, please follow so we may DM!“ - @SouthwestAir Source: http://www.fcv.ca/blog/your-companys-worst-social-media-nightmare
  • 22. Example – Kevin Smith • "Our apology to @ThatKevinSmith and more details regarding the events from last night – http://cot.ag/96KHC7 #Southwest“ • Didn’t get defensive. • Apologize even if you may be right • Respond quickly, sincerely and empathetically and you will be trusted more than before Source: http://www.fcv.ca/blog/your-companys-worst-social-media-nightmare
  • 24. Example (of how NOT to do it) • Donald Trump Jr.
  • 25. Example of how not to do it
  • 26. Social Media Press Release • Classic PR Tactic • Push your story to as many journalists as possible • Hope the message is heard • Social media has changed the way that press releases are done
  • 27. Social Media Press Release • Multimedia • Photos and videos • Drive online traffic • Easily shared • Drive traffic through links, video • Measurable – can measure shares, email, times it has been picked up • Example: http://www.marketwire.com/press-release/sandvine-takes-the-byte- out-of-real-time-entertainment-metrics-tsx-svc-1557755.htm
  • 28. Social Media Press Release • The same rules apply • Don’t spam! (Target your audience) • Write properly • New rules apply • Write for search engine optimization (we will talk about this next week) • Make it easy to share • Provide all the necessary links • Keep the title short
  • 30. Search Engine Optimization • Making yourself appear at the top of Google • Make your site easier to index • Paid ad search • Organic SEO • Black hat • Dirty tactic • White hat • Good tactics
  • 31. Importance of SEO • Advertising may not work • A site that looks great, may be hard to find • How many Google results do you look at? • 62% of users click a link on the first page • 62% of users click a link on the first page • 28% check the second page • This is on the rise but still low • Rank 1 receives 42.1% • Rank 2 receives 11.9% • Further reading: http://www.seoptimise.com/blog/2010/03/35-crucial-seo- twitter-social-media-statistics-for-business-people.html • http://www.seomoz.org/blog/clickthrough-rates-in-the-serps-what-are-the-real- numbers • http://seoblackhat.com/2006/08/11/tool-clicks-by-rank-in-google-yahoo-msn/
  • 32. What happens in Google? • Social connections • Advertisements • Organic search results
  • 33. SEO Basics • Vary your language – use a thesaurus or Google Keywords tool • Add text to your links. People search with words • Multiple domains – redirect • Work with your network to provide “link love” • Give yourself some link love – map your site out well • Install a plugin • Hire a professional
  • 34. Assignment • Write a social media press release for a company of your choice • 500 words • Include three links • Company website • Social Profiles • Previous press release about the company • One Video • Two photos • Logos • Key people or products • Format in Microsoft word. Just include the video link